Vietnam: hotel con spa nella provincia di Lam Dong

A bad experience; the hotel staff watched while I struggled up a flight of stairs with two suitcases. I requested two keys and was told not available but one did appear later when we went out in the evening. Room small, bed very uncomfortable, hard and thin mattress. Nowhere for a suitcase. Safe not working, rectified later in the evening, too late as I had to take valuables out with me. The breakfast was diabolical, coffee undrinkable, green tea was an option. Both Western and Vietnamese food was limited and what was available was poor. The shower control is the best I have seen, pity the open shower was too small which allowed the small bathroom floor to get flooded. Guests, (workmen) from an associated and much cheaper hotel were allowed to use the breakfast area. I highly suggest that no one ever uses this establishment at any price.

Service was very bad, slow check-in process. Breakfast was poor and overloaded, too crowded and staff couldn't handle the fill-in of food, in-house app to communicate with guest was lagged. Very disappointed with Centara services. It couldn't be 5 star. Except the room is very nice, but door holder in bathroom was broken.

Pros 1) Buona colazione opzioni di mattina 2) Bella paesaggio davanti all'hotel 3) Bellboy utile e sicurezza nella zona di abbattimento Cons 1) Mancanza di saluto e sorriso dal personale in servizio, che è piuttosto scioccante, come questa è la 7a visita che ho visitato il Vietnam. Anche hotel a stelle inferiori ha dato un migliore ospite e un caldo benvenuto 2) Troppo ubriaco nella zona di lobby

1. 위치 도심에서 거리가 있지만 오히려 도심에서 떨어져있어서 오토바이/택시 경적소리가 없어서 좋았어요. 하루종일 택시만 타고다녔는데 1만원도 안나왔기때문에 교통면에서 괜찮다고 생각해요 2. 청결도 : 나쁘지않아요, 엄청 청결하다는 느낌은 못받았지만(건물 연식이 느껴짐/화장실 곳곳은 청소안한게 보임/하수구 냄새가 때때로 올라옴) 그래도 방은 쾌적했어요 3. 서비스 : 나쁘지 않았지만, 분명 트립닷컴으로 시티뷰로 예약하고 갔는데 체크인할때 스트릿뷰라면서 시티뷰를 사용하려면 추가금을 내라고 그러더라고요:: 진짜 다행인게 트립닷컴이 베트남어도 지원해서 베트남어로 예약한 내용을 보여주니 그때서야 알았다고 했어요. 안되었으면 괜한돈 낼뻔 했어요 4. 시설은 나쁘지않은데 전반적으로 중국인들이 많았어서 조식 좀만 늦게 가니 전혀 식사거리가 없고, 밖의 소음은 없지만 층간소음이나 벽간소음이 거의 그냥 아무것도 없는 수준입니다. 조식먹으러가는 통로가 철로 되어있어서 소음이 장난아니고, 중국인 애들 소리지르는 소리 떠드는 소리때문에 자다가 일어나기도하고 진짜 스트레스였어요. 솔직히 뷰는 예쁜데 여기도 방바이방이라는게 느껴졌으며 또 방문은 안할 것 같네요

We really enjoyed our stay although the location not that near from city centre (15-20min of car ride; easy booking of grab). Is a peaceful and beautiful location just beside lake Tuyen Lam. Hotel receptionist is kind and helpful. The room is ready when we arrived earlier around 11am. Buffet breakfast was good too!! Highly recommended.

Wow! This place was amazing, right next to the beach. I could ocean from my room balcony. I absolutely loved the swimming pool bar, cocktails were awesome, need to try their Mojito it was so herbal alcoholic fresh. Staff was super friendly and helpful. Breakfast buffet food was exceptionally good. You can conveniently book tours at the reception. The layout and design of the resort was creative and beautiful with a mixture of culture. You could explore the resort for a days and not get bored. They have their own convenient store on the premises. The markets is not to far away and I found that Taxi and grab drivers tend to camp out the front waiting for customers so it was easy and fast to book one. An Unforgettable stay. We are definitely going be staying here again in future

Anche se un po' fuori dalla zona principale del resort /resturaunt, l'hotel Era bella, pulita e aveva tutto quello che ci serviva. Il negozio lungo la strada ha scooter per noleggio che ci hanno permesso di esplorare molto di più.

Didn't have an enjoyable stay as expected. The check in progress is kind of ordinary without any introduction to the resort and history, the breakfast is very so so, and more importantly, there are some loud birds which ruined my sleep at midnight. I don't recommend it.

The hotel has a great atmosphere, and the rooms are spacious. However, staying on the ground floor was far from relaxing. The noise from the room above was unbearable because the ceilings are very thin and not soundproof. I could hear every movement they made. I couldn’t sleep until almost 1 a.m., and then at 6 a.m., they woke up and started making noise again. If you’re assigned a ground-floor room and there are guests staying above you, I highly recommend requesting a room change immediately. I couldn’t rest at all during my stay.

The room matched the photos, but it had a mouldy smell. I arrived at 3am, exhausted, and didn't have time to inform the resort as I had to leave early in the morning. Despite setting the air conditioning to 18 degrees, the room remained hot and humid, making it uncomfortable. When I spoke to the staff the next day, they attributed the smell to the room lacking windows. However, the room does have windows, and regardless, it shouldn't smell mouldy. Security was satisfactory, but I believe they should be paid more. When the security personnel helped with my luggage, they lingered, seemingly expecting a tip. This made me feel uncomfortable and harassed, which detracted from my overall experience.