Penang, Malaysia: hotel con vista mare

We went on a 3 days 2 nights business trip with family in Penang. This hotel is located at Gurney bay which is such a very good location. We personally familiar with the surrounding there so it is easy to find food and travel. The parking building can be accessed both from Gurney bay and Kelawai road which is very convenient. Free parking is available in the building. The parking space in front of the hotel charges 10 RM per entry. We got a connecting room which is so comfortable for us. The hotel staff were very nice also. Pros: The room is fully equipped with universal power outlets. Cons: The shower is located in bathtub. It is quite slippery and inconvenient. Overall, We had a very pleasant stay.

Shangri-La Golden Sands truly embodies relaxation, with a welcoming atmosphere, friendly staff, and a laid-back charm. The food is excellent, the beach is beautiful, and guests also enjoy the convenience of a complimentary shuttle service to downtown Georgetown via Jen Hotel.Kudos to them!

It is more budget friendly hotel for families. It's basic, but adequate. Reception is too big and void of furniture and decor. I was given a corner room with door opening to the side away from corridor, though it made room smaller, but it was good as it prevented light spill underneath the door, and noise from noisey neighbors. Only partial view of the sea, as very high rise condos infront of hotels took all the prime estate. The shower is too near the glass panels and hot water doesn't work the maintenance guy have to come on 2 days to get it right. I hate the cold shower. The AC is cold, newly renovated, but noisey. TV channel is not the best, get to watch very old movies, like 60s. Breakfast is Buffett style, not the 5 star hotel type, but still a good spread. Didn't use the pool but it's fun for families. Getting to the beach is thru lifts on the 7th floor, which brings you down to 1st floor to beach, but access is only from 8am to 8 pm. Signage is no good. Wouldn't stay here again, though cheaper, but too basic, it's a watered down Holiday inn.

L'ambiente dell'hotel è ottimo, anche la colazione è molto ricca, il mare è proprio fuori dall'hotel, bellissimo, abbiamo trascorso due giorni meravigliosi qui. Vale la pena sottolineare che la nostra camera è al secondo piano, molto vicina all'albero, e ci sono molti 🐒 che vengono a trovarci la mattina, sono molto carini!

I recently stayed at the DoubleTree by Hilton in Penang, Batu Ferringhi, and honestly, I’ve never been so disappointed with a Hilton property. The room we were given was dusty and had plaster bagworms (household casebearers) almost everywhere; on the curtains, the ceiling, and even one crawling on the bed. When we called reception to report it, they offered to change our room but said they couldn’t give us the same setup (we needed two single beds since I was traveling with a friend). We then asked for housekeeping to at least clean the room. When the staff member arrived, even he was shocked by the number of insects and said he had never seen them before. He called the reception himself to report how serious the issue was. and only then did they suddenly manage to find a similar room available on another floor. Since it was already close to midnight, we agreed to move. Unfortunately, the new room was smaller, still dusty, and although there were fewer bagworms, we still saw some near the curtains. Overall, the whole experience left a bad impression. The location is good, and breakfast was excellent, but the cleanliness and response to the issue were unacceptable, especially for a Hilton brand. I truly hope the management takes this feedback seriously and addresses the pest and housekeeping issues because the potential of this hotel is there; but the current state doesn’t justify the price at all.

The hotel is a relatively old building so the vibes is very oldie, which is kinda cool haha! Staff there were very friendly and helpful. Tho i dont like the smell of their towels and the curtains were a bit dusty. Overall ok exp! (view from the window!) Theres a church nearby too which was nice hehe

L'addetto alla reception che ci ha accolto durante il check-in è stato memorabile in modo negativo. O era arrabbiata con noi che chiamavamo in anticipo e chiedevamo un check-in anticipato oppure ci trattava in modo abbastanza poco professionale in base alla nostra posizione sociale. È vero che la mia amica che era con me è figlia di un VIP che non sente il bisogno di vantarsi del suo status, ma anche lei è rimasta perplessa dal trattamento poco amichevole. A parte questo, la camera era di prim'ordine, ottima vista e per fortuna tutto il resto del personale è stato gentile con noi.

Arrivato alle 6:00 e accertato era pulito. Non molto persone al lobby. Il personale era professionale e lavorava veloce. La pulizia della stanza era accettabile. L'aria condizionata e il wifi funzionano bene. In generale è stato un buon soggiorno.

Pro:Le strutture in camera sono buone.La pressione dell'acqua in bagno è alta e è buona.Mio figlio gode molto di bagno in bagno. Grazie per l'organizzazione dell'hotel per un biscotto di compleanno, come ho sottolineato che l'obiettivo del soggiorno in hotel era quello di celebrare il compleanno di mio figlio e mio marito C'è una stalla cinese di mangimi marini chiamata Haoyou che il prezzo è ragionevole e il gusto del cibo.La stalla si sta spostando dall'hotel. Cons:Lunga fila per aspettare l'ascensore durante il check-out.Era stata aspettata per 20 minuti.La zona di aspettare non ha aria condizionata e molto calda che rende la situazione di aspettare peggiore.

A bit of a let down for a 5 ⭐ facilities. Breakfast : 3/5 Bed : 1/5 (Very hard, had to ask the housekeeping to add on a topper) Facilities : 3/5 (a bit disappointed on the creaking sound of the door) Parking : 2/5 (basement parking is not stroller friendly) Kids room : 0/5 (there’s a smoking odour in the room maybe from the ventilation) Front desk : 1/5 (lack of professionalism, complain from 7am, attended at 8pm,the staff that help me checked in couldn’t speak in English properly and not even in Malay, very let down for a 5 ⭐) I will rate it as good value for money if it wasn’t a 5 star hotel for the overall amenities which are much more available than a normal boutique hotel. But overall not worth the price paid. Background, I am a heavy traveler and had more than 20 trips per year on hotel alone so I believe my opinion is justified knowing the differences. We even extend the trip by booking at their partner hotel (boutique) and had better experience in fact. Hope they can look into this😌 but I thanked the housekeeping and maintenance for attending to our needs 🩷