Indonesia: hotel con parcheggio nella provincia di Banten

“Good for a Transit Stay, but the AI-Driven Service Needs Work” I booked this hotel mainly because of the reviews mentioning the good food and free pick-up/drop-off shuttle service. Communicating with the hotel before check-in to arrange the shuttle was easy through the hotel’s WhatsApp number, which I found on Trip.com. Upon arrival, I noticed that the hotel seems to cater quite heavily to Chinese visitors. There was a line of Chinese guests checking in, and one of the front desk staff spoke Chinese fluently. Some of the notices around the hotel were also written in Chinese, presumably Mandarin. Check-in was smooth, and the front desk staff was nice and helpful. However, I was informed that I needed to install an app to use various hotel services during my stay, including the digital room key and room service. While this may be convenient for some guests, I personally found it a bit of a hassle at the time. The installation itself took some time, followed by an explanation of how to use the system. The food was average, with a reasonable selection of options. However, the refilling of some items was rather slow. For example, the milk for the coffee machine ran out and was not replenished promptly, and at times there was no cook available. The room itself was nice and spacious. One thing I particularly liked was the layout, with the washing area located near the entrance. The toilet unit also looked new. Unfortunately, the towels looked rather shabby and could use an upgrade. Complimentary bottled water was available upon request, which was a nice touch. One of the biggest downsides for me was the lack of a telephone in the room. All service requests have to be made through the app. I had to communicate with an AI chatbot, but the chatbot would often instruct me to go downstairs and confirm the request with the reception desk anyway. I found this rather confusing and wondered what the point of the AI system was if I still had to speak to a staff member in person. It seems the hotel is trying to adapt to AI and reduce the need for human staff, but the system does not seem to work effectively yet. In my experience, it actually added an extra step rather than making things easier. This was especially noticeable during check-out. There was only one front desk staff member, which was surprising. He was very patient and did his best to serve everyone, but the hotel really could have used more staff at that time. As a result, the line became quite long. Had I been informed during check-in that I could simply use the self-service machine to check out, I could have avoided the queue altogether. The location is in the CBC area, although finding the hotel felt a bit like navigating a labyrinth. It wasn't the easiest place to locate, especially for a first-time visitor. Overall, I would say you get what you pay for. For a one-night transit stay, the hotel was acceptable, especially with the free shuttle service and spacious room. However, the hotel could significantly improve its service by having more human staff available and making its AI-based system more practical and user-friendly.

Complete kitchen tools. Wifi. Dispenser. Gas stove. Cooperative host/owner regarding check in time

Ottimo rapporto qualità-prezzo con servizi e strutture eccellenti. Ho trascorso un soggiorno molto piacevole allo Swiss-Belhotel Airport Jakarta. L'hotel offre un eccellente rapporto qualità-prezzo ed è situato in una posizione comoda, con molti servizi nelle vicinanze, tra cui ristoranti, negozi, centri massaggi, spa, parrucchieri e minimarket. La colazione a buffet era molto buona, con una buona varietà di opzioni locali e internazionali. Il cibo era fresco e il personale di servizio è stato attento durante tutto il soggiorno. Il personale era professionale, cordiale e sempre disponibile ad aiutare. Un ringraziamento speciale al team delle pulizie per la loro attenzione ai dettagli e gli eccellenti standard di pulizia mantenuti durante il mio soggiorno. Altri punti di forza: ✅ Servizio navetta aeroportuale gratuito ✅ Bellissima piscina panoramica sul tetto ✅ Palestra ben attrezzata con attrezzature di qualità ✅ Buoni servizi per massaggi e benessere ✅ Camere confortevoli e Wi-Fi affidabile Nel complesso, un soggiorno confortevole e piacevole con un ottimo servizio e strutture. Ci tornerei sicuramente quando visiterò Giacarta.

Had a great stay at Herloom! Brought our dog along, additional 300k/night for small dog. They provide bed and food for our furbaby. Highly recommended!

Clean room. Friendly and helpful staff. Decent gym. Only negative is that there aren't many nice places to eat or have coffee on the streets close to the hotel. Coffee and restaurants in the hotel are nice but expensive compared to outside.

Camera e bagno spaziosi, biancheria e asciugamani puliti. Durata del soggiorno 25 minuti dal terminal 2 dell'aeroporto, tariffa Grabcar inferiore a 100.000 idr, incluso 1 pedaggio stradale. Nelle vicinanze bancarelle di ristoranti, bancomat, alfamidi, indomaret, stazione ferroviaria di Batu Ceper. Posizione molto comoda. Tornerò qui in un viaggio futuro.

The location is all right,  Customer service really really good, But the everything else is really bad. The shower, the door, the floor, the table everything just falling apart. I wouldn’t recommend this hotel to anyone..

Enjoyed a pleasant stay at DoubleTree by Hilton Jakarta Bintaro Jaya. The hotel is modern, well-maintained, and conveniently located with easy access to Jakarta and the surrounding areas. The room was clean and comfortable, the facilities were excellent, and the breakfast offered a good variety of choices. What stood out the most was the friendly and professional service from the hotel team throughout our stay. A great option for both business travelers and families looking for a comfortable stay in the Bintaro area. Highly recommended.

Breakfast spread excellent. Check in staff very attentive to my request to change room with pool view, excellent.

Il nostro soggiorno è stato meraviglioso per 3 giorni e 2 notti a Novus Jiva Anyer. L'atmosfera era tranquilla e raffreddata, perfetta per una casa di famiglia rilassante. Le camere erano comode, le viste erano bellissime, e il personale era costantemente amichevole e attento. In generale, era una esperienza piacevole e memorabile, e ci piaceva davvero ogni momento della nostra permanenza.