Spagna: hotel con parcheggio nella provincia di Catalogna

L'Onix Fira sembra un hotel di categoria inferiore, con un grande potenziale, ma che non riesce a esprimerlo appieno e sembra attraversare una crisi d'identità e una fase di crescita. In breve: non ci tornerei al prezzo che ho pagato al momento della prenotazione. È un hotel discreto, ma per quello che offre il prezzo giusto si dovrebbe pagare tra i 105 e i 120 dollari a notte. Ecco i punti di forza: - camere e strutture molto pulite - situato di fronte a un centro commerciale con un supermercato, ideale per acquistare eventuali cose dimenticate in valigia o verdure fresche - una piacevole area lettura al secondo piano - una bella terrazza sul tetto per praticare yoga, se si porta un tappetino Ho 3 anni di esperienza lavorativa presso importanti catene alberghiere. Ecco dove, a mio parere, l'Onix Fira potrebbe migliorare: - Accoglienza degli ospiti alla reception (un ospite ha affrontato un lungo viaggio? Mostrate curiosità, comprensione ed entusiasmo per lo sforzo che ha già fatto. Nessuno vuole essere su un volo di 14 ore ed essere accolto da qualcuno di cattivo umore che sembra avere di meglio da fare). - Soluzioni di buon senso: a) installare dei ganci sulle porte del bagno per appendere gli asciugamani bagnati, b) fornire un portasapone, c) evitare i pulsanti del WC in finta acciaio inossidabile che lasciano impronte digitali antiestetiche, d) mettere a disposizione in camera una coperta o un copriletto, non solo il lenzuolo, anche se fa caldo, e) aggiungere un asciugacapelli in bagno, f) offrire agli ospiti una bottiglia d'acqua in omaggio all'ingresso in camera, soprattutto se d'estate fa molto caldo. È un gesto di umanità. E nessuno che chieda più di 200 dollari a notte ha il diritto di offrire meno di: - più lettini a bordo piscina durante l'estate - pubblicizzare con foto che non usino un obiettivo a boccia di pesce, siate onesti sul fatto che la piscina è piccola - pubblicizzare onestamente che bisogna salire 1,5 rampe di scale per raggiungere la piscina. Questo è un problema di accessibilità per gli ospiti disabili - mettere a disposizione asciugamani di ricambio per gli ospiti - far sì che la piscina sia effettivamente aperta negli orari indicati - offrire attività per i viaggiatori singoli per socializzare; avete un intero e bellissimo secondo piano che potrebbe essere un ottimo spazio per giochi, degustazioni di vino, un'interazione divertente a vostra scelta. Non ho mai visto nessuno usare questo spazio e le attività potrebbero rendere il soggiorno più piacevole. - offrire servizi di concierge e consigli - avere un responsabile di turno disponibile a parlare con gli ospiti 7 giorni su 7 - considerare un'illuminazione diversa per i corridoi rispetto alla luce rossa; Il semaforo rosso è una vera seccatura. Alcuni problemi specifici che ho riscontrato durante il mio soggiorno: - La chiave magnetica della camera ha smesso di funzionare dopo una sola notte. - L'elettricità e l'aria condizionata sono saltate 3 volte in una sola notte. - Nessuno aveva segnalato i lavori in corso di fronte all'hotel... un vero pugno nell'occhio e un gran baccano durante i giorni feriali. - Un ubriaco si aggirava per il mio piano e nessuno alla reception si è fermato o lo ha accompagnato in camera per assicurarsi che non desse fastidio. - Nessun responsabile o persona con potere decisionale era disponibile a rispondere alle mie domande. - Nessun servizio gratuito offerto per i vari disagi, nemmeno un po' di empatia. Spero che le cose migliorino!

A short stay for of 2 days was booked with Triip.com for one adult and 2 children under 10, to join us who were booked in a day earlier for three days. Our three day booking was direct with the hotel, half board. The hotel is marked 'adults recommended' and they sure discourage children, by seeking to charge per occupancy rather than simply on a cost per room. The Trip site quite fairly offered the room at the rate for two adults, with children under 12 free, so this is what was paid. Half board was added but at the rate for two adults, which would be greater than the actual hotel rate for one adult and two children, but I was happy to have reserved restaurant secured. Things got messy at check in, the hotel insisting that the room was occupied by three 'persons' as they put it and should therefore be 50% extra, though the room was the same type as the twin we had for two adults. The Hotel also insisted that only breakfast was provided, and tried to argue that the B2B rate from the third party (Trip) was insufficient. I politely pointed out that the discounts provided to third party agents was no concern of the customer, and referred to my booking voucher which clearly stated I had booked a twin room, into which was going 1 adult, two very small children, and that breakfast and dinner was paid for, with the rate for 1 adult being greater than twice the local charge for a child. They were impossible to deal with, and I left the reception angry and upset. I contacted the Trip representative and by that evening it was sorted. Full marks to Trip, zero to the hotel. As for our stay, the hotel is excellent, but with room to improve. Dinner in the Buffet only commences at 8.00, resulting in quite the bunfight if the restaurant is busy. It was on that Thursday, a national holiday, and it was impossible to order wine and beverages after we seated, with a single service person taking orders. We ate our food dry, and finally placed an order for wine and water while eating dessert, some 40 minutes after seating. The same bottleneck occurred the next morning at breakfast, with the four snail paced Nespresso machines totally incapable of dealing with the coffee demands. Worse, all 4 machines overheated and went into 'service mode'. Worse again, these obviously unsuitable barista machines were the only source of hot water for Tea or infusions, but with no seperate hot water dispenser faucet. You had to stand for almost 2 minutes while the machine slowly dispensed through the coffee outlet, a single mug of hot water, to the frustration of the queue behind. This needs sorting, it took ages to get a breakfast beverage every morning, and on the second day I had to return 4 floors to my room and fill my cup from the in room Nespresso maker. I'd advise to bring a travel kettle with you. Otherwise, a fine hotel, but the restaurant problems and discriminatory pricing for children are an issue, so not a hotel for children.

As a repeat guest of Catalonia Hotels & Resorts (I’ve stayed at Catalonia Square 4* Sup several times and consider myself a loyal member of the chain), I had high expectations when booking Catalonia Passeig de Gràcia 4*. Unfortunately, this stay was a complete letdown. I’ll start with the positives: the location is excellent, and the room itself was clean and comfortable. Beyond that, however, there was a striking absence of genuine hospitality. The luggage delivery service felt staged and carried an obvious expectation of tips, more reminiscent of a comedic trope than professional hotel service. As a returning guest, I received zero acknowledgment or mention of any loyalty recognition. To make matters worse, the reception staff at checkout didn’t even bother to say “thank you” or “goodbye.” The overall demeanor felt indifferent, as though accommodating guests was a burden rather than their responsibility. What’s particularly concerning is the complete lack of transparency regarding costs. Trip.com does not receive the full pricing breakdown from the hotel, which results in misleading booking conditions. There was absolutely no mention of a required deposit during the reservation process. Yet, I was charged a €200 hold for a two-night stay, allegedly to cover minibar charges or potential room damage. At checkout, no one inspected the room. If there’s no verification process, what is the real purpose of withholding funds? It felt less like a standard safeguard and more like an unnecessary financial hurdle. Even more troubling was the city tax discrepancy. My booking voucher clearly stated a €12.45 tourist tax, but I was charged €19.50 upon departure. When I questioned the difference, I received no explanation and was not provided with an official receipt. For a 4-star property, this level of billing opacity is unacceptable. The hotel’s policies and general atmosphere feel rigidly outdated, evoking 19th-century formality without any of the accompanying warmth or modern guest care. Finally, the breakfast was notably underwhelming: limited selection, repetitive, and well below the standard expected at this price point. While my previous experiences at Catalonia Square have always been positive and professional, Catalonia Passeig de Gràcia failed to meet even basic standards of courtesy, transparency, and service. I strongly advise future guests to verify all fees directly with the hotel before arrival and to keep detailed records of any charges. Until management addresses these operational gaps, I cannot recommend this property to fellow travelers or to loyal guests of the Catalonia chain.

I had high hopes for this ”4star hotel” From the pictures and the previous reviews everything seemed like it was too good to be true... Arrival was average, had to ask which way to go to get to my allocated room (normally you are directed by a member of reception atleast) Arrived at my room (104) 1st floor. Opened the door to a bright airy room..my first thoughts were this is lovely. Dropped my bags and took a shower and that's where things started to go downhill...let me explain... Now I am aware this is not 5 star but if im being totally honest I have stayed in cleaner 2 star hotels... The attention to detail from the cleaners is just way below par for a 4 star establishment. Shower door covered in limescale (easy to put right with a bit of Elbow grease) Mold and nasties around the outer edge of the shower door (see pics) Splash marks all over the tiles at the side of the sink (like old toothpaste marks) Sink wouldn't drain properly (seemed to be blocked) Skirting boards definitely hadn't been given a wipe for a good few weeks/months All standard/basic stuff that you would expect from any hotel and certainly from a 4 star one or am I being picky? Then there was the call to reception to ask for some milk so I could make a coffee (kettle is provided in room) Receptionist said they don't have fresh milk only 'powdered sachets' of the most vile tasting milk I've ever had (think baby milk/gone off normal milk) Apparently the restaurant was closed so they could not access it to get some fresh milk? Receptionist advised me to go to the supermarket..which is a 25 minute walk from the hotel 🤦♀️ As it happens there is a coffee machine outside the reception entrance so I found myself nipping downstairs to buy one from there. (Not the most convenient but we move forward) I had read that there was a rooftop restaurant in the flyer as advertised but when I asked about it apparently it is no longer there? The restaurant is only open at breakfast times so no food is available not even snacks? However they advertise room service so unsure how that works? Outdoor pools closed which is fine but you couldn't even sit on the loungers hence....nowhere to sit outside the hotel itself. Such a shame that all these little things build and in turn let it down as a 4 star advertised hotel. Now for the positives... The view from the room of the sea is beautiful It is literally across the road from miles of sandy beaches There are a couple of lovely restaurants nearby that are open from 12 noon for brunch/dinner and reasonably priced. The area itself is super quiet and feels safe enough as a solo traveller.

Todo correcto. El hotel bastante sencillo. Las habitaciones justitas para un 4 estrellas. Es cierto que estás en el parque prácticamente. La entrada y llegada a la recepción un poco lenta. Grandes grupos que dificultan el check in y únicamente 2 personas en recepción. El acceso al parking estrecho y poco señalizado. El coste es de 18€ la noche, algo excesivo, pero las plazas son amplias

Ottima posizione, lo spazio è sufficiente per le coppie in viaggio. La reception si trova dietro la camera d'albergo, un po' difficile da trovare (accanto all'insegna del McDonald's). La reception è molto bella, la colazione è a buffet e offre una buona varietà di scelta!

L'esperienza del check-in è stata orribile. Dopo aver presentato il passaporto ai receptionist (3 ragazzi) alla reception dell'hotel, hanno continuato a chiedermi di mostrare la carta d'imbarco del mio volo cancellato. Se non potevo mostrarla, non mi permettevano di effettuare il check-in. Ho discusso con loro sul perché dovessi mostrare la carta d'imbarco e su come potessi averla se il mio volo fosse stato cancellato. Hanno insistito perché la mostrassi, altrimenti non avrei potuto effettuare il check-in. Il loro atteggiamento è stato davvero maleducato e ho impiegato quasi 40 minuti per mostrare tutti i documenti che avevo a portata di mano, poi mi hanno dato la chiave della camera. La camera che mi è stata assegnata non è molto confortevole perché si trova al piano terra, senza finestre che si affacciano sulla strada. Non credo sia affatto adatta ai turisti.

Un bell'hotel in una zona di Barcellona che dispone di un ampio parcheggio gratuito, una camera confortevole e un bagno, tutti puliti, c'è una televisione e una scrivania. Non c'è scaldabagno, macchina per il caffè o servizio da tè. Ma eravamo bravi. La colazione non è niente di fuori dal mondo ma è pulita e deliziosa.

La camera è spaziosa, ma non è presente il piano cottura a induzione che appare nelle immagini, né tantomeno utensili da cucina utilizzabili. Di conseguenza, la cucina è praticamente solo un elemento decorativo e risulta inutile. Al piano inferiore sono disponibili gratuitamente 24 ore su 24 una macchina del caffè e acqua calda.

Nice, clean hotel with a decent-sized room and comfortable beds. I especially loved the shower! There are plenty of restaurants and shops nearby, which was really convenient. A couple of things would have made the stay even better — having a kettle in the room and a proper bin. There was an illy espresso capsule machine, but it didn’t work properly. Also, there wasn’t a bin in the room itself, just a very small one in the bathroom.