Brunei: hotel con parcheggio nella provincia di Distretto di Brunei-Muara

Wonderful staff and useful airport transfers, but the hotel needs a complete renovation The strongest part of our stay was definitely the staff. Everyone was incredibly kind, welcoming and genuinely willing to help with absolutely everything. Their attitude made a huge difference, and we are very grateful to the entire team! The hotel also provides complimentary airport pick-up and drop-off, which was extremely convenient. We received a room upgrade, and the staff brought drinking water and fresh linen to the room. Coffee and tea supplies were replenished every day as well. Unfortunately, the building and rooms are extremely outdated, and cleanliness was a serious problem. The hotel clearly needs deep cleaning, better maintenance and a major renovation. Despite the excellent service and useful amenities, the poor condition of the property made the stay much less comfortable. Thank you again to the wonderful staff — you were truly the best part of this hotel.

Amazing resort! The Empire Brunei is truly luxurious — grand lobby, beautiful sea views, and very spacious rooms. The service is top-notch; staff are friendly and helpful at every step. The pools, private beach, and golf course are fantastic, and the whole place feels peaceful and relaxing. A perfect spot for a getaway if you want comfort, nature, and great hospitality. Highly recommended!

È stato fantastico che offrissero sia il servizio di prelievo che quello di riaccompagnamento in aeroporto. Ho contattato l'hotel via email, ma non ho ricevuto risposta tramite il link fornito da Trip.com. Tuttavia, quando sono andato direttamente sul sito web dell'hotel per fare una richiesta, ho ricevuto una risposta immediata. Sebbene le strutture sembrino un po' datate, appaiono ben tenute e pulite.

La nostra esperienza in questo hotel è stata eccezionale. La camera era spaziosa, pulitissima e molto confortevole. Il personale ha fatto di tutto per assicurarsi che tutto fosse perfetto. Anche la posizione era comoda, vicino all'aeroporto e al centro commerciale The One. Offrono anche il trasferimento aeroportuale GRATUITO✈️🧳 Ci torneremmo sicuramente e lo consigliamo a chiunque cerchi un soggiorno rilassante e piacevole.

The hotel is located quite far from the city center, but it does provide a free shuttle service to and from the airport. It is also not very close to the sea; however, this is not a major issue since swimming is prohibited at the nearby beaches anyway. Additionally, there are no cafes or shops within walking distance of the hotel, which makes the location even less convenient. The prices at the hotel’s cafe are overpriced. The hotel’s design feels somewhat outdated, but nothing critical. What was truly disappointing, however, was the service. The hotel presents itself as a 4-star property, yet it is surprisingly strict about a very basic necessity — drinking water. Guests are provided with only one bottle of water per person per day. There is coffee and tea available in the room, but to boil the kettle you need additional drinking water, which the staff refused to provide. They insisted that water had already been supplied during housekeeping and that no more was allowed. We had to keep asking for it as if they were personally paying for it themselves. That was extremely unpleasant. The tap water is yellow, and there were also issues with the hot water. Only one person works at the reception desk, which is clearly insufficient for a hotel with this many rooms, resulting in long waiting times. The reception staff are not knowledgeable about nearby attractions and do not assist with arranging tours, suggesting that guests find everything out on their own. Unfortunately, the overall service was extremely disappointing.

I had a wonderful stay at this hotel and would happily return. From the moment I arrived, the staff were warm, welcoming, and genuinely helpful, making the check-in process smooth and stress-free. The room was spotless, comfortable, and well-equipped with everything I needed. I especially appreciated the attention to detail—from the cozy bed to the thoughtful amenities that made the stay feel extra relaxing.

I would have given service 100 out of 10 if possible. Amalina was so above and beyond to ensure we are well taken care of holistically, not just when we are at hotel, but also helping us to arrange taxis when we are outside under heavy rain. The hotel room was clean and comfortable so we like our stay.

È abbastanza buono. Pulito e igienico. Ci sono ristoranti nelle vicinanze. La gente del posto è molto cordiale e ben educata. L'hotel è un po' vecchio, forse perché è un po' datato. Ma la zona circostante è comoda per raggiungere l'aeroporto. Abbiamo fatto una passeggiata e abbiamo persino visitato la moschea. È molto bella, igienica e pulita. Sono rimasto scioccato.

L'hotel aveva un'atmosfera pulita e moderna e ha offerto un soggiorno confortevole. 😃 Il personale era molto cordiale ed efficiente, rendendo l'esperienza piacevole. 🙏 La posizione era comoda nel cuore della città, con molti ristoranti e centri commerciali nelle vicinanze. Nel complesso, sono rimasto molto soddisfatto del rapporto qualità-prezzo e ci tornerei sicuramente!

La posizione geografica è molto buona nel centro della città, alle attrazioni vicine sono molto comode, l'ambiente è buono, la zona pubblica ha ufficio e caricamento, con aria condizionata, il prezzo è relativamente economico.