Pubblicata:28 giu 2025|Handpicked Superior Two Double Bed Room
Utente ospiteIl personale era molto gentile e ci colpì con la loro sincera atteggiamento nei confronti degli ospiti.Abbiamo prenotato il trekking Gyegok attraverso Trip.com, ma come stranieri abbiamo avuto problemi di comunicare con la compagnia di trekking. Il manager ci ha aiutati, e abbiamo avuto un tempo meraviglioso che rimarrà una memoria piacevole.
Se avessimo la possibilità di tornare a Changbai Mountain, sicuramente scegliere questo hotel. Le camere sono spaziose, pulite e ben mantenute. Siamo davvero grati per i cuori caldi di tutto il personale.
Inoltre, il parcheggio dell'hotel ha fatto un piacere inoltrare barbecue e un bicchiere di soia.
Mostra di più
Prezzo per notte da:45 €
Pubblicata:1 gen 2026|Suite con una camera da letto
Utente ospite
What a trip! The rooms are MASSIVE. It's essentially a full apartment. Very spacious and comfortable. The beds are extra extra large so perfect for families.
For Western travellers, you may find the bed a bit hard. We were perfectly happy with it though.
I personally will recommend Holiday Inn at the resort for those with kids. It's right next to the beginner tracks and that hotel hosts all the children activities and kids club. Though I don't know what the room is like. More from a location perspective.
Wanda Jin Suites has 2 buildings. Best to get the 1st building as much closer to the beginner tracks and the service centre to rent ski gears. We were in the 2nd building.
I will say from a location perspective, it was inconvenient for us as once you have snow boots on, it's a trek to carry your ski gears back and forth. There are lockers to put your ski gears in so we'll utilise that more next time. You do need WeChat though and if you don't have a local number, it gets difficult. If you're from Australia, just lose the 0 and add 18 at the front of your mobile number and that will get you through. But best to just get a local SIM to save you the hassle.
But from a food perspective, they're right outside the building and short walk to the hot springs and the water park which is all included in the hotel fees. Including ski pass and going to the snow playground. At the snow playground, there's snowmobiles for kids to ride on amongst a lot of other activities. But that's extra money. Again, need WeChat.
The hotel concierge when you check in will add you into their WeChat and you can ask them questions and they'll help you. Very convenient.
It's an amazing place to come with kids. Water park is insane there and my son had a blast. The hot spring was also an amazing experience. Though very cold to get in and out of the hot springs at -20C.
There are other activities outside the resort which hotel concierge will help you arrange. They can also shuttle you to the nearby village for more authentic food if you don't want to eat inside the resort.
Beaware that the pharmacy at the resort does not have any ibuprofen or paracetemol.
Strongly advise you get WeChat. You can book pretty much all the activities through their WeChat mini app. Including ski coaches. There are rogue ski coaches coming up to you to get business so beware. We almost got on a shuttle with a rogue coach that were gonna take us elsewhere and weren't even letting adults come (it was for the kids) and a hotel staff came up and essentially stopped them and forced them to give back the deposit. Book your coaches early. They book out quick. Particularly snowboarding.
We also booked an igloo making class for our son and he had an amazing time. Though it's all in Mandarin of course. They have half day and full day camps for kids so parents can drop off and chill for the day.
The staff here can barely speak English so bring your AI translator with you. We had less of a problem since I can speak Chinese but my husband often got stuck and needed me or even my son to help navigate around.
Make sure you go back to the counter after returning your ski gear at the end of your stay to get your deposit back.
We had an amazing time and would consider coming back.
Mostra di più
Prezzo per notte da:119 €
Pubblicata:25 gen 2026
Utente anonimo
Subject: An Exceptional Stay Defined by Remarkable Service and Comfort
I recently had the pleasure of staying at this hotel, and it was truly an exceptional experience from start to finish. The level of service here is world-class, particularly the housekeeping team. When I found my room a bit too warm and realized the windows were fixed, the staff proactively provided a fan to improve airflow. This, combined with the in-room humidifier, ensured a perfect night’s sleep. The room amenities were also incredibly thoughtful and comprehensive.
The hotel facilities are a major highlight. The hot springs offer an impressive variety of both indoor and outdoor pools. Furthermore, the logistics are handled seamlessly; the shuttle service to and from the High-Speed Rail station was very convenient. For those visiting Changbaishan, the hotel offers a direct bus service (provided you have a ticket), which made my trip stress-free.
I want to extend my sincere gratitude to Da Ling and Yin Ling. Their attentive care and constant check-ins throughout my stay made me feel truly valued and were the highlights of my trip.
The dining experience was equally impressive. The breakfast buffet featured a wide variety of delicious options, and the on-site restaurant served a diverse menu where every dish was flavorful.
Overall, I am thoroughly impressed. I will certainly choose to stay here again on my next visit.
Mostra di più
Prezzo per notte da:138 €
Pubblicata:8 lug 2026
Utente ospiteNella stanza prenota a Trip.com, alla reception dell'hotel, il cameriere mi ha aiutato con entusiasmo a aggiornare il tipo di camera gratuitamente, grazie!La posizione dell'hotel è sulla strada sud di Songjiang, vicino al bacino di Songjiang, e il paesaggio è buono.L'hotel ha una certa distanza dal centro della città, per andare alla chiesa di Songjiang e così via ci vogliono circa cinque chilometri. Adatto per un amico auto-auto.Il colazione dell'hotel è buono, il ristorante è in tre piani, ha una posizione paesaggistica, e si può guardare il panorama mentre mangia il colazione.Il tipo di camera aggiornato è relativamente grande e vive comodamente.Il bagno è progettato con due lati di lavastoviglie. L'unica carenza, il bagno in camera e il posto in cui la lavanderia è all'angolo. Se non si prende il lavabo vicino al bagno prima del bagno, si deve andare a prendere una linea all'angolo dopo il lavaggio. Ci sono circa quattro metri di distanza. Tutti possono immaginare...
Mostra di più
Prezzo per notte da:35 €
Pubblicata:19 dic 2025|Camera Deluxe (2 letti)
Vincent WKCBeyond Five Stars: Sheraton Changbaishan & Manager Xiao Xie Turn Hiccups into Hospitality Highlights
Our family holiday at the Sheraton Changbaishan was transformed from a great ski trip into an unforgettable story of genuine human kindness, thanks entirely to Front Desk Manager Xiao Xie. His service didn't just meet expectations; it redefined them.
From Late-Night Arrival to Instant Support
Arriving on the late Spring Airlines 9C7751 flight at 21:21, we were weary travelers. Xiao Xie, on his night shift, welcomed us with calm efficiency. He masterfully explained our extensive 6-night package—daily skiing, hot springs, water park access, and shuttle service—making it all instantly clear.
The Heart of Hospitality: Personal Intervention
What sets Xiao Xie apart was his proactive help when small obstacles arose. He didn't just give directions; he provided solutions:
1. WeChat Pay Hiccup: When we couldn't access a convenient unmanned shop due to a mobile payment issue, Xiao Xie didn't hesitate. He stepped in and paid for our items first, trusting us to settle it later. This act of personal trust and immediate problem-solving was astounding.
2. Power Bank Rescue: Realizing we needed a portable charger, he seamlessly assisted with the rental process, ensuring we stayed connected.
3. Hot Springs Ticket Resolution: When there was a minor glitch redeeming our included Hanna Hot Springs tickets, he took personal ownership. He didn't just make a call; he followed through until the issue was resolved and we gained entry, preserving our evening of relaxation.
4. Local Guide: Beyond the resort, he offered fantastic recommendations for local eateries, leading us to some of our best meals during the trip.
A Testament to Exceptional Service
Xiao Xie operated with a philosophy that no guest concern was too small. His assistance during the night shift was particularly valuable, providing a constant, reliable point of contact. He embodies the true spirit of hospitality—anticipating needs, solving problems with grace, and investing personally in the guest experience.
The Verdict
The Sheraton Changbaishan offers a fantastic product: a seamless booking, incredibly valuable ski/activity package, and comfortable amenities. But Xiao Xie is the soul of the place. He turned potential frustrations into memorable demonstrations of care.
Thank you, Xiao Xie, for your exceptional kindness and professionalism. You didn't just manage the front desk; you managed our entire experience, making it perfect. We will return, in no small part because of the service culture you exemplify.
Highest possible recommendation. This hotel and its staff, led by individuals like Xiao Xie, deliver not just a stay, but a truly worry-free and heartwarming holiday.
Mostra di più
Prezzo per notte da:69 €
Pubblicata:18 feb 2024|Camera Standard
Utente ospiteHotel service was excellent, as they went above and beyond to help us during our stay. They helped arrange transport and sight seeing activities - the couple who manage the place in particular were super friendly. Its well located near the entry of Changbaishan Scenic Park gate. They are quite close to Tiger Mountain ski resort, which is can cater for skiers from beginners to more advanced. There is a hot spring in the hotel and our package included breakfast and dinner,which was good. It has been renovated in last year or so.
Can recommend.
Mostra di più
Prezzo per notte da:58 €
Pubblicata:4 ago 2026|Camera Deluxe per famiglie
Utente ospiteBuono aspetto: l'ambiente è tranquillo, la testa è comoda, e camminare sul fiume dopo cena è anche buono.
Non è molto buono: non fare la pulizia, tornare la sera dopo il giorno dopo a trovare che il letto in camera non è stato raccolto, e il letto in camera non è stato raccolto. Il letto è semplicemente aggiunto al dentifricio unico. Non c'è telefono nella stanza per contattare la ricetta. C'è una macchina con un pulsante rosso. Come fai a premere senza voce. C'è qualcosa che devi fare per chiamare il telefono attraverso il sito web per trovare contatto. Il primo giorno la ricetta dice che non abbiamo premuto abbastanza forza. Non abbiamo premuto per molto tempo, Il giorno dopo, la reception ha risposto, ha chiamato e li ha chiesti all'interno, e poi ha detto che la macchina di questa stanza è rotta, non può essere riparata bene.Una frase non può essere riparata bene anche se è finita, sembra che prima sapessi che era rotta e non avessi pensato di ripararla. Il tempo del colazione 7-9 punto, il tipo di cibo è relativamente semplice, e a 8 ore non si può fornire cibo finito. Il salsa è dolce, ma il sapore è buono, come il sapore fatto a mano a casa.
Mostra di più
Prezzo per notte da:29 €
Pubblicata:21 feb 2026|Camera Queen
Lily123Grande posizione, servizio amichevole, pulito e tranquillo
L'hotel è situato in una posizione molto conveniente, proprio nella zona centrale vicino all'Università di Yanbian e al Mercato dell'acqua, ha un stile artistico retro unico e il lobby è bellissimo. La camera è pulita e temperata, il letto è comodo e l'igiene è eccellente. Il servizio di desk front è fantastico, reagente e paziente. In generale una splendida soggiorno, grande valore per i soldi. Certamente sceglierei questo hotel di nuovo quando arrivo a Yanji.
Mostra di più
Prezzo per notte da:12 €
Pubblicata:24 dic 2025|Suite Deluxe con 3 camere da letto
Utente ospiteHotel is within a small resort that is newly opened. Amenities are complete and restaurants and other F&B are available within the resort. Only inconvenience is that cars are not allowed into the resort so we have to trek to the gate to call for a ride.
Mostra di più
Prezzo per notte da:54 €
Pubblicata:13 gen 2026|Taorandi
nurelyaImpression: The hotel is so cute and really kids oriented. Its newly built and opened, hence not all taxi driver knew about the location. In Trip.com - English, the name is Sunggari Club Hotel. But if you want to ask taxi driver or bus, you should mention Sungouli instead and search in Amap using chinese name given in Trip.com.
Location: West slope of Changbaishan. If the weather permitted, you can see the peak of Changbaishan from far away but very nice view. It was more happening at night around Swissotel area and more shops and restaurant around that area.
Hotspring located in Clubmed building not far ifrom Swissotel and Burger King. The shuttle bus will only drop and pickup at Swissotel and not Clubmed, so you have to walk back to Swissotel once you finished with the hotspring.
Pros:
1. Kids friendly - decorations, play area, room. All so cute and pretty.
2. The room package inclusive of the entrance vouchers and activities - skiing, deer place, hot spring, special event, breakfast. So it is really worth the money.
3. All the staffs are so friendly and helpful - even tried their best to communicate with us in English.
4. There is laundry room with washing machine and dryer and the detergents to wash and dry your clothes.
Cons:
1. The hotel supposed to be kids friendly, but smoking is allowed inside the hotel. We've requested non-smoking room and we've got it. but the problem is, it is not non-smoking floor. Shockingly, there is smoking area in the hallway of the rooms besides the elevator in every level. So the smell will travel to the entire hallway and into the room. Since it was winter and heavy snow, we can't really open the window to let the smell get off. It was so suffocating. Really frustrated in regards of this as I strongly suggest for the hotel to consider implement a strict rules not allowed smoking in the premise and have a dedicated smoking area far from the room and eating place to promote safe place for the kids.
2. Even the hotel considered new, the toilet bowl still old-school, not automated as most of the new airbnb/homestay that we went. So for Malaysian, no bidet is the big concern 😅.
Mostra di più
Prezzo per notte da:42 €