Xiangzhou District, Zhuhai, Guangdong, ChinaDettagli hotel
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Corrispondenza del prezzo
1 notte
Recensioni degli ospiti
4.6/5
Molto buono
197 recensione
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Recensioni verificate
Ubicazione4.6
Strutture e servizi4.6
Servizio4.7
Pulizia4.6
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LeungCalvin
Huanle Nianhua Home Cinema Mahjong Six-Bedroom Family 3+3 Suite
Soggiorno: ago 2024
Famiglia
4 recensione
4.5/5
Ottimo
Pubblicata: 25 set 2024
It was a bit hard to navigate to the check in room on the 3rd floor. Check in information should be sent prior to the arrival to avoid hunting around. However the staff is friendly and the parking discount is extremely convenient.
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Risposta dalla struttura: Thank you for your patronage, I wish you a pleasant life, and welcome to visit us next time
• Spacious, good for family. But walls were thin, you could easily hear noise from next doors such as people walking, kids screaming, people loud talking etc.
• Hygiene was just so-so. Bed and blanket were clean, apart from a dead fly sleeping under a pillow. There’s stain and dust around the place. There’s water leaking under the toilet bowl.
• There’s a stove but no pans or cutlery proved. All the cabinets were empty.
• It’s listed in the facilities that there’d be 24 hours hot water, but it ran out of hot water in the middle of my shower. Turned out you need to wait until it’s stored enough hot water. If it runs out, you’ll need to wait again. There’s no such notice in this.
• Hotel staff couldn’t be reached at night (regarding the hot water issue), no response at all until reaching out to Trip.com eventually and they responded.
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Risposta dalla struttura: 尊敬的客人,實在抱歉沒讓您體驗好,您的意見將督促我們繼續加強維護與清潔的重要問題。我們重視您反饋的內容,也將確保每一間客房的舒適性。關於隔壁及走廊的聲音,現在是旺季難免,大家都是帶孩子出行,還是要互相理解,互相幫忙。但晚上十點後都是比較安靜的。再次,熱水器的使用説明就在密碼指南里,如果您有看過的話,就不至於凌晨2點再來諮詢且我們也有工作人員回覆,您有管家微信和電話,不是聯繫不上,我們歡迎隨時反饋問題解決問題而不是退房後,我們期待您的再次下榻,併為您呈現細緻、貼心的真正待客之道。
Risposta dalla struttura: 尊敬的貴賓您好,非常抱歉給您有些不好的體驗。一樓大堂是物業的前台,他們最近換了新的員工,指的地方確實不正確,知悉情況後我們已經去重新報備,我們的前台就在3樓302。我們也將繼續加強衞生管理,避免小飛蟲的出現。牆體是蹭花的,不是污濁的哦,另外三個床都是換了的哦,也都是1.8米的大床。當然也誠邀您的再次光臨來體驗不同房型。祝您生活愉快,工作順利!