Recensioni su ViiA Residences by Five Senses

Disappointing Customer Service Despite High-Quality Facilities I recently stayed at Viia Residence, managed by Five Senses. While the physical facilities of the serviced apartment were of high quality, the customer service was severely lacking. My experience started on 6 March at 10:10 AM, when I arrived for check-in. Shockingly, the staff could not locate my reservation despite my providing a direct email confirmation from the hotel. After 45 minutes of waiting, they could still not resolve the issue. Even after calling their reservation team, no solution was offered. To make matters worse, I could not store my luggage at the property, forcing me to carry it to my business meetings. I requested the hotel contact me once they resolved the issue, but after 7 hours, I did not receive any update. Upon returning at 8 PM, I was again told there was no booking under my name. Another staff member managed to locate my reservation only after insisting further, finally allowing me to check-in. Following this frustrating experience, I sent two emails to the hotel's corporate email address (listed on their website and front desk name card), hoping for a response. To my disappointment, I never received a reply. I expected better training and professionalism from the staff for a high-end property. Unfortunately, my experience was far from what I would expect at this price point. While the facilities are well-maintained, the lack of customer service and communication has resulted in one of my worst hospitality experiences. I hope management takes this feedback seriously and improves their service standards. Would I stay here again? Not unless significant improvements are made to their customer service.

Good place to stay. Near to Mid-Valley shopping malls. Car park takes a little getting used to. Will stay here longer if staying for more days next time.

Clean room, Comfortable cozy home, convenient near LRT, under the building 24hrs 7E, a bridge away to mid valley. All the staff is very friendly, from the confirmation booking contact, reception and security guards. My family members has a pleasant stay with Viia Residence by Five senses.

Great location and value for the money and the rooftop infinity pool was a great way to cool down.

Good location and value for money. The living room is big, king size bed with big bath room. Provide all the cooking utilities… it is good travel alone or with families.

Great stay. The interior is what caught my eye and wanted to stay there. Initially there’s a problem with our main door lock but the management sent the staff to solve our problem immediately. The location is good but however it’s slightly hard to find the lobby and the parking directory is not very clear too.

The place is great, connected via sky bridge to Mid Valley. Room clean and comfortable. Highly recommended.

If u are a light sleeper don’t consider this cuz it is easy to hear lots of steps and other noises From upstairs and it is hard to change room it doesn’t like a formal hotel

This unit was stylish and clean, I was really fortunate to have wonderful stays at this unit and I must extend my gratitude thanks to the host To my dear host, please keep up the good work .always brings fresh ideas to the unit. I Wish you Best of Luck and Thank you once again

Not so clean but the roof pool not bad

Great value Walking distance to mid valley mall

This is the best place to stay. Next to Mid Valley Mall. Good

This is very good apartment

Hotel beside midvalley shopping centre Nearby is bangsar very clean room