No.3 Lianhua Road, Gongbei, Xiangzhou District, Zhuhai, Guangdong, ChinaDettagli hotel
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Corrispondenza del prezzo
1 notte
Recensioni degli ospiti
4.7/5
Straordinario
1643 recensione
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Recensioni verificate
Ubicazione4.7
Strutture e servizi4.7
Servizio4.8
Pulizia4.8
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Posizione conveniente(331)
Trasporti comodi(198)
Reception gentilissima(186)
Ottima colazione(82)
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Recensioni negative(18)
Allon
Camera Superior Queen
Soggiorno: nov 2024
Coppia
2 recensione
1.5/5
Pubblicata: 30 dic 2024
I picked this hotel because on your website it said "Non-smoking" instead of other hotels that say "Some non-smoking rooms" or "Smoking permitted", as I am sensitive to cigarette smoke. When I arrived at the hotel, I saw an ashtray in the lobby (Photo 1), with cigarette butts in it. Then when existing the elevator on the fifth floor where our room is, there was another public ashtray in the hallway (Photo 20. And inside our room, a glass ashtray (Photo 3). Amusingly, there was also a big "No Smoking" sign, to mock me (Photo 4). For comparison, the previous hotel I was at (which was in Shanghai) has no ashtrays anywhere except in an outdoor area outside the lobby.
At night the room filled with the smell of cigarettes. The next morning, I complained at the front desk, they gave me another room card to keep the ventilation on while I'm away and promise to move my neighbour who smokes. Generally, they seemed unconcerned and not at all surprised someone is smoking in the room.
The next night, there was an overwhelming smell of smoke. I couldn't breathe, my eyes stung, my throat and nose were suffering, it was terrible. I switched on the AC, the air purifier, the bathroom ventilation and opened the window, but it was still unbearable. They lied about moving the smoker. I slept very badly, and woke up coughing.
I had two more nights left, but I checked out early in the morning as I couldn't stand it anymore. Luckily, I was able to get a refund for the two unused nights. But the hotel adamantly refuses to provide any compensation, full or partial refund, for the two night that I did suffer in it. Avoid this hotel at all costs unless you want to be in a cigarette smoke box.
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Risposta dalla struttura: 尊敬的賓客:您好!真的很抱歉給您的入住帶來了不愉快的體驗.在這裏真誠的向您説聲抱歉!關於您説酒店房間有煙味的問題,在您入住的當天未曾接收到您的反饋,在您第二天退房時工作人員去房間檢查也未有任何煙味。您入住當天要是有任何不滿時可以跟前台溝通都可以全額退的,我們真的無法做到您已經入住了兩晚後退房之後要求平台退回全部房費的這種要求,市場經濟當下的酒店力求最大努力做到讓每客顧非常滿意,不會強買強賣,更不會提供不合格的產品。公共區域雖然我們設定了禁煙,同時也對住客提示了禁煙規則,但酒店無法做到對吸煙客户的限制。最後再次非常感謝您的點評,我們將竭誠高標準服務每位選擇我們的賓客,祝您生活愉快陽光相伴! 回覆人:酒店總經理
Utente anonimo
Camera Business con letto matrimoniale
Soggiorno: nov 2024
Coppia
16 recensione
5.0/5
Eccezionale
Pubblicata: 29 dic 2024
very good location with walking distance from Gong Bei boundary. I could walk from the underground mall to the hotel directly without getting wet even i didn’t have umbrella.
The hotel is clean and new. Everything is good, the only thing for improvement is that there is no wardrobe nor hanger inside the room.
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Risposta dalla struttura: 親愛的小主🉑您好呀,感您在百忙之中給小如的滿分好評💯,小如也很開心能得到小主的認可,小如總有不期而遇的暖期待着與小主的下次美好相遇哦❣️回覆人:您的小如
SEONYOUNG
Camera Business con letto matrimoniale
Soggiorno: nov 2024
Famiglia
4 recensione
5.0/5
Eccezionale
Pubblicata: 26 dic 2024
It was so clean and nice stay. We really enjoyed but the pillow was a bit uncomfortable….
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Risposta dalla struttura: 尊敬的賓客:您好!您的認可, 是我們前行的動力, 每位員工都視此殊榮, 定將竭誠服務, 不負期待,一連串的讚美帶給我們滿滿的歡欣與感動!感謝您的讚美,期待與您再次相遇如家精選。回覆人:酒店總經理
A2Z2000
Camera Business con letto matrimoniale
Soggiorno: feb 2025
Solo
3 recensione
5.0/5
Eccezionale
Pubblicata: 23 mar 2025
Clean and cozy room with no odd smell. Convenient location to the port, train and bus station. Front desk is friendly and accommodating.
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Risposta dalla struttura: Hi there!Thank you so much for sharing your wonderful experience with us! We're over the moon that you loved our clean and cozy room, and found the location super handy for getting around. Our front desk crew will be beaming from ear to ear knowing they made your stay even better. You're always welcome back here, and we can't wait to see you again and make more memories together. Have a great day!
WT5
Camera con 2 letti
Soggiorno: feb 2025
Famiglia
7 recensione
5.0/5
Eccezionale
Pubblicata: 4 mar 2025
We had a delightful stay. This hotel is located within walking distance to the Zhuhai Macao Port as well as the Zhuhai Railway station. Rooms were clean and spacious. The on site guest laundry on the 8th floor was also very convenient. No shortage of food or shopping options. The front desk staff members always greeted us with smiles and hospitality. Outstanding customer service was received. We will definitely stay here again if we are in town.
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Risposta dalla struttura: Dear guest:Thank you so much for your kind words and wonderful review! We're overjoyed to hear that you had a delightful stay with us. Our prime location near the Zhuhai Macao Port and the railway station is indeed designed to offer convenience to our guests. It's great that you found the rooms clean and spacious, and the guest laundry on the 8th floor useful. We take pride in ensuring there are plenty of dining and shopping options around for our guests' enjoyment. Most importantly, we're delighted that our front desk team made such a positive impression on you with their warm smiles and hospitality. Your satisfaction is our top priority, and we truly appreciate your recognition of our outstanding customer service.We look forward to welcoming you back in the future and hope to make your next stay even more memorable. Have a great day!Reply Person: General Manager of the Hotel
Reenie Goh
Camera Business con letto matrimoniale
Soggiorno: ago 2024
Lavoro
56 recensione
4.7/5
Fantastico
Pubblicata: 11 set 2024
convinient location to railway station. Close to market..
Traduci
Risposta dalla struttura: 尊敬的賓客:您好!非常感謝您對我們的支持與信任,我們將繼續秉承用心做事、細心服務的服務理念,讓您在如家精選感受到家一般的温暖。期待您能再次光臨檢閲我們的進步,祝您開心每一天!回覆人:酒店總經理
Utente ospite
Camera Business A(letto matrimoniale)
Soggiorno: nov 2024
Famiglia
3 recensione
5.0/5
Eccezionale
Pubblicata: 28 dic 2024
Great location, room is clean. Enjoy the free coffee too. Thank
Traduci
Risposta dalla struttura: 尊敬的賓客:歡迎親愛的家人來到小如家,喜歡就常來哦🔆🔆願此次的旅途因我而變得浪漫,希望陪您做過一路輝煌。♥️♥️♥️我們始終相信好的口碑一定是從每一位客人良好的入住體驗開始,期待您的再次入住我們酒店。祝您生活愉快♪♫♬♫♩♫♬♪工作順利♬♫♪♩回覆人:愛你的小如
Jacob Fook
Camera Business con letto matrimoniale
Soggiorno: lug 2024
Coppia
37 recensione
3.7/5
Pubblicata: 7 ago 2024
Stayed at this hotel for many times. In overall, it is okay at such a good rate. Super convenient if you want to eat, shop, travel around the district.
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Risposta dalla struttura: 致親愛的家人:您讚譽的語言,令小如讀上一千遍也不厭倦,美好的感動,任其它也無可相比!漫漫路長,我們一定不負您厚愛,不會一丁點兒的懈怠。我們位於珠海交通樞紐位置都是步行5分鐘可以抵達,酒店對面的拱北口岸購物商場是集好吃+好玩+兑換貨幣一站式服務大型地下商場 ,酒店門口有限免費停車位,需要先到先得。珠海景點港珠澳大橋,情路侶,日月貝,漁女,野狸島,海洋王國歡樂世界等好玩的地方都很方便可抵達。酒店8樓配備有自助洗衣機和烘乾機,無論您是商務出行、長隆旅遊、還是一覽港珠澳大橋都是超棒的選擇。善良的親,送給您我的祝福:在這個風清雲淺的日子快樂無憂,幸福無邊~回覆人:酒店總經理【交通貼士:①珠海站②機場大巴候車廳③澳門拱北關口入境,青茂口岸24小時通關④珠海通大汽車長途汽車站⑤珠海拱北口岸公交總站⑥港澳穿梭巴士⑦情侶路線觀光車,以上交通站點都可步行抵達酒店,距離非常近。需幫助請聯繫酒店。
Utente ospite
Camera Business A(letto matrimoniale)
Soggiorno: dic 2024
Famiglia
1 recensione
5.0/5
Eccezionale
Pubblicata: 4 mar 2025
Good staff friendly clean
Traduci
Risposta dalla struttura: 親愛的小主:您的好評如同春日的一抹陽光🔆,小滿滿的驚喜,感動與温暖、遇見您是一種緣分,♪小如努力沒有白費,不論天涯海角不管天長地久,♬時間最能詮釋友情的莫過於那句君子之交談如水,♫正如我們曾經在青容走過得日子,♩也許不是永恆,但卻是永遠的美好和回憶,吹風扶楊柳,賞心樂事♥️小如在此恭候您的到來🥰🥰🥰回覆人:想念您的小如
Kai Yuan
Camera Business A(letto matrimoniale)
Soggiorno: ott 2023
Viaggio con amici
2 recensione
4.5/5
Ottimo
Pubblicata: 30 nov 2023
Good location near to Zhuhai station. Changed to non smoking room but noisy due to site conditions.
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Risposta dalla struttura: 尊敬的賓客:您好!感謝您對小如的大力支持,你的滿意就是小如前進的動力,無需贅言,常來就好咯!小如祝您:生活愉快!
Kheng Meng
Camera Business con letto matrimoniale
Soggiorno: ott 2023
Solo
24 recensione
5.0/5
Eccezionale
Pubblicata: 27 nov 2023
Excellent location, easy walk to food, markets, border crossing, best location to stay. Competitive price. Great service, accommodating front desk personnel. Very clean and well upkept small hotel.
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Risposta dalla struttura: 尊敬的賓客:您好!非常感謝您對酒店的支持和各方面的認可,我們所做的一切都衹為每一位賓客帶來不一樣的度假體驗,看到您的滿意和肯定,我們真的是非常的感動,我們會繼續努力,時刻準備着,歡迎您隨時回來。回覆人:酒店總經理!
Mei Zhi
Camera Business A(letto matrimoniale)
Soggiorno: nov 2024
Coppia
1 recensione
4.0/5
Molto buono
Pubblicata: 25 feb 2025
It’s good
Traduci
Risposta dalla struttura: 尊敬的賓客:您好!非常感謝您入住酒店並給予高度的評價,酒店每一個板塊都在不斷努力,要求更加精細、及時的服務每一位到店賓客,很高興看到您對我們工作的認可,我們懷揣着您的這份信任,將不斷進取時刻準備着給每一位賓客帶來優質的服務,期待您的再次光臨!回覆人:努力工作的小如
Utente ospite
Camera Business con letto matrimoniale
Soggiorno: ago 2024
Solo
11 recensione
5.0/5
Eccezionale
Pubblicata: 26 set 2024
All v good
Traduci
Risposta dalla struttura: 尊敬的賓客:您好!感謝您對如家精選-珠海拱北口岸酒店的大力支持,您的滿意就是酒店前進的動力,無需贅言,常來就好咯!祝:工作順利,天天好心情 O(∩_∩)O~ 回覆人:酒店總經理
Filix Ng
Camera Business A(letto matrimoniale)
Soggiorno: lug 2024
Coppia
3 recensione
5.0/5
Eccezionale
Pubblicata: 19 ago 2024
Very good
Traduci
Risposta dalla struttura: 尊敬的賓客:您好!收到您這麼誠懇的點評,我們真是感動至極~旅途中充滿冒險與驚喜,也充滿疲憊與不安,也許有各種的相遇,也會有各種的心境。但是給客户帶來温暖是我們服務的宗旨。我們會繼續用心服務好每一位家人,希望想起我們酒店的時候就都是温暖的~歡迎您再來哦~回覆人:酒店總經理