The Omnia

Beautiful and cleab place, amazing services and good location.

酒店房間可以直接看到馬特洪峯，到了采耳馬特小鎮後可以聯繫酒店過來火車站接駁。不然很難找到酒店入口😉是個小巷子然後一個山洞進去的。 房間很大，很舒適。如果能在小鎮多待幾天就好了

各方面非常滿意，服務人員熱情。 房間贈送了洋酒，巧克力和蘋果. 唯一遺憾的是立着的吊車，遮擋了景觀視線，還有噪音。但這不是酒店問題，據説是基建造學校。 有機會會再來住.

酒店升級了房型，一切都很好， 自帶的米其林餐廳味道也很不錯 下次來采爾馬特還住這家

Was blessed to get to stay here for two nights in early August 2024 in a suite overlooking the picturesque Zermatt village and church. From the moment of arrival, I was pampered, spoiled, and taken the finest care of until the second I departed in a special hailed taxi to the train station. I definitely rank this the very best hotel property I have ever stayed in around the world. It is the staff that really makes this property special. They value making unforgettable memories for every single guest. This hotel had been on my bucket list for many years. Earlier this year, I obtained a long awaited and hard earned promotion. The staff of Omnia made note of this from my first e-mail correspondence to them, and had a special letter of congratulations and bottle of champagne awaiting me in my room upon arrival. Special thanks to Esther who rolled out the red carpet as I arrived and helped me plan my time well in Zermatt, to Phillip who welcomed me with drinks and got me a coveted dinner dining reservation close by for some lovely cheese fondue, to Till who always inquired about me and answered all my questions, and especially to Diana at breakfast whose service was unparalleled and unmatched on every single need or request to start a lovely day. The sheer kindness and professionalism of every single staff member was unlike any I have ever received anywhere. All of your worries, fears are left behind you here, and you can truly relax in their incredible spa, pool, fitness center, library, and outdoor lounge facing the majestic Matterhorn. I also appreciate the manager Christian welcoming me and following up post-visit to ensure everything in my stay was top-notch. It was quite warm during my time here, and the rooms do not have air conditioning. However, they brought me a fantastic large standing fan into the bedroom that felt heavenly with the natural Zermatt air blowing in behind it. It was almost as if they had created "customized" air conditioning just for you. Housekeeping was absolutely incredible throughout my stay with two visits daily. Loved the turndown service with the Swiss chocolate by the bed and the automatic room shades that go down. The shower, bathroom, and bathtub were all well appointed with the finest of amenities. The outdoor balcony was like right out of fairy tale with this beautiful town of Zermatt laying right below you. I will truly never forget watching the sun set and the lights come on from my suite, "Room H." I would love to return and see it all at Christmas with the snow on the ground. The room numbers use letters here, and they ask that you turn in your key before leaving. This is another charming touch that allows them to check in on you and offer more service. I just loved the secret cave entrace to reach the lobby via an elevator and the lovely, little mountain walking path you could use as an alternative. They always smiled as they saw me walk in from the path. The property is close to a

We stayed here on our last weekend in Switzerland. We planned our entire itinerary for the trip around making sure we could stay in the Matterhorn Suite at the Omnia and do not regret it. Priced extremely reasonably, this was one of the nicest rooms we have ever stayed in. It's very well sized and the view was unparalleled. The hotel service was exceptional. They pick you up from the train station in a neat little electric van and take you right to their cave entrance. It's so interesting. Then you are provided a complimentary cocktail on their terrace overlooking the Matterhorn. It's an amazing view. The hotel itself is so architecturally unique. It is multiple levels and multiple elevators. A bit confusing at first but it adds to the charm. The restaurant food offerings were top tier as was the complimentary breakfast. Worth sticking around to eat. They were excellent with my son's allergy and my other sons birthday. We arrived to birthday balloons, sweets and stuffed animals. The kids were thrilled. The pool area is as amazing as advertised. We didn't get to use the spa treatments but heard good things. The saunas were excellent. Really this hotel is worth the money if you are in the Zermatt area. The staff deserve awards for how good they are with dealing with any question or request. They were so kind and helpful. Everyone also spoke English very well. In particular, we got a full 15 min explanation of recommendation for the area from one of the service managers at breakfast. He was so kind and helpful explaining his own experience in Zermatt and what he thought was worth money in traveling the area mountains particularly with kids. You must stay here and we recommend the money spent on the Matterhorn rooms.