Backstage Boutique Spa Hotel

Wonderful modern art inspired property. Wherever you look there is something of interest. Property is centrally located just off the main retail lane. Service was exceptional & accurate.very polite & helpful staff. The7 rooms wellness centre was divine.

The room is cool but the lobby is cooler with the Michelin Star restaurant. The view is magnificent. The spa is one of a kind. The deal breaker is the staff. Starting from receptionist until restaurant manager are not in the position of being the face of such a beautiful property. From the check in process until the dinner time, the staff were not giving us warm welcome. Especially during the dinner time, Margaux is a terrible restaurant manager. Little did we know, the restaurant in the lobby was awarded as 2 Michelin Star Restaurant. Margaux forgot to concern about our allergies we mentioned and kept rushing back to ask something to Chef Flo who looks very patient with everyone. We were thinking that she is some sort of new team member since she looks lost of what she is doing. One of our friends who owned a restaurant in Zermatt told about this restaurant always have problem with new staff because nobody want to stay longer. Unfortunately, Chef Flo wasn’t there when we finished the dinner to give our feedback directly with him, so we asked Margaux if we can meet the manager and awkwardly she said she is the manager. What a surprise! But not a surprise this restaurant lost its star. It’s all about experience not just the amazing food. Apart from her attitude during the dinner, overall our stay were pleasant and will definitely booked the room but not the dinner the Michelin Star restaurant. Regards from Spain

Amazing Hotel, but gets a 4-star for not having sound proof doors to the rooms, so you can even hear a pin drop outside. Very annoying waking up to sounds and noice during the night and day, in such an otherwise magic hotel.

Can’t beat the location. Lighting was overly complex, and could have really used some kind of low night lighting. Overall it was unique and worth checking out.

Really wonderful boutique hotel in the center of Zermatt. Our room had a view of the Matterhorn. Good sized rooms and very well equipped with excellent quality sheet and towels. Loved the outdoor spa area which was very unique and well laid out. Great breakfast and the staff could not be more helpful.

You can’t go wrong by staying here! The vibe of the whole place is artsy yet elegant. We stayed in The Cube room and can really appreciate all of the details in the custom metal work all over the room. The owner/artist really thought of all of the details from storage to door placement in the bathroom. This may be one of best designed rooms we have ever stayed in all of Europe. I also can’t say enough about the location which is conveniently located off the main street and walkable everywhere. Migros supermarket is next door which adds to its convenience. As if this isn’t enough, the breakfast is excellent and the spa is calmingly relaxing. We loved Zermatt and will stay here next time we are back!

Amazing venue! Great vibes and highly recommend the bar tender Eros. Made us feel so welcomed and the drinks were incredible. 10/10 service and would come back every night if I could. I encourage everyone to stay at backstage or at least come to the bar for drink with Eros.