Scopri i nostri prestigiosi hotel a 5 stelle a Zell am See per il massimo del comfort e della convenienza

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Salzburgerhof, Das 5-Sterne Hotel Von Zell am See
4.6/548 Recensioni
We ski in Austria every year with family, always at a 5 Star Hotel. This is by far the WORST family ski hotel in Austria. It’s ridiculous that it has been allowed to keep its rating. No help with bags on checkin. We had to drag them from the street ourselves. Our flight was late, we arrived at 9pm and were told there was no food available at the hotel. No room service menu. No chance of the kitchen making our hungry child a sandwich. At 9pm. We were confused as we could see that the restaurant was still sending out plates of food to guests sitting at the tables. We asked why we couldn’t sit down and maybe have some cheese and fruit (we had paid for dinner for the whole family that night). They refused to let us. Our daughter was upset but they wouldn’t even give her a piece of bread. Come here if you feel like begging for scraps like Oliver Twist on your first night! The hotel is quite far from the lifts. It says it provides a ski lift shuttle bus until 5pm. We waited for half an hour at the ski lifts but the bus didn’t come. We rang the hotel reception and they said it would be 15mins. We ended up walking and the bus was parked outside the hotel. Empty. No sign of a driver. My husband politely asked at reception why the bus hadn’t come for us. Their answer? “We bend over backwards for our guests. He’s on his way.” He pointed out that we were already returned so it wasn’t much help. Blank face. Turned to another guest. So come ski here! It’s fabulously awful. The Tyrolerhof next door looks great btw. I have attached two pictures, one of us trudging home and one of the bus waiting at reception while they bend over backwards to ignore us.

Domande frequenti

Informazioni di viaggio locali

Prezzo più alto884 €
Prezzo più basso201 €
Numero di recensioni48
Numero di hotel1
Prezzo medio (giorni feriali)415 €
Prezzo medio (fine settimana)411 €