This is a review of two halves Firstly the check in and spa ,met by lovely colleague who checked us in and a lovely man who showed us around (Steven i think) , the spa was amazing (just a suggestion although we couldnt check in till 3pm why not let people use spa from 12pm as we would have had lunch and numerous drinks and spent maybe another £40-50 in that 3 hours). The pool was 1st class and saunas excellent,all in a lovely chilled ambiance to the place Now the not so good hence the 2 star review. Restaurant took our order 4 a drink and took 25 minutes for our bottle of wine to arrive to the table,Restaurant was quiet yet food was 35 minutes after seating before our order was taken. Food was poor quality ordered steak medium and it was rare, the peppercorn sauce was the worst ive ever tasted and like runny brown water,and the veg bland.Then when it came dessert we waiting again 20 minutes for a menu and when ordered after another 25 minute wait someone approached the table and told us it didn't print in the kitchen and asked us again what we had ordered , Faulty Towers springs to mind in the Restaurant. When dessert arrived the cheesecake was frozen solid and was inedible. We did complain and again Steven was 1st class and a credit to the place but the staff in the restaurant were clueless,half were dressed in trainers and no proper uniform and it was chaos. At check out the next day i noticed 2 other people complaining about the restaurant experience. After a 5 hr round trip for a treat for my wife we was very underwhelmed. Shame as the spa is superb.
Eccellente
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