Utente ospite
15 agosto 2022
Things started off good with a very welcoming receptionist on the Saturday evening. Sadly the hotel was overbooked and under staffed and the staff who were there were trying their best but were young, lacking support and direction, there was no management and no-oneshowing anyone to seats or checking we were actually in the hotel! The room was booked for 2 adults and 2 children however they only placed one pillow for 2 children At 11 pm at night, when we arrived after the balloon fiesta, the receptionist was left searching for ideally another 3 pillows, she could only find 1! The one charging port in our room was not working either which was annoying and for a modern hotel and family room we couldn't understand why there was just the 1! Anyway this was the least of our worries......breakfast was the most chaotic and most ridiculous affair I have ever witnessed! I felt sorry for the 4 kids working the area, none of them could keep up with demand ..there was never enough hot food to make a full cooked brekkie and there was such a queue, no clean plates when we finally reached the point we could get something or cutlery! No fruit juices...the apple juice I am sure needs diluting it was like syrup totally not drinkable! No bread, no Nutella sachets ...just awful jars that everyone had had a go in, hardly hygienic! No pancakes, no coffee,no meats or cheeses or pastries or fruit. No hash browns, bacon or sausages. Our choice was tomatoes,scrambled egg and a few beans...plenty of cereal but no bowls!!! Polystyrene cups as no clean cups!! ..it was a free for all, like feeding time at the zoo...food on the floor, tables not cleared for demand, nothing wiped ...and as we passed the kitchen doors and they opened bread and rubbish all over the floor!..no wonder I shared my dining table with a rodent trap behind me! Any child could have picked them up and played with it and to have them in the main dining room . ..there is obviously a problem and not normal for dining areas to have these in... despite what the patronising man on reception had to say on departure about it...I get he was probably fed up of complaints but to smile sarcastically and say Thank-you for reporting the hotel to the food standards agency in the area and to say breakfast is 'free' anyway is not professional in any way. Management need to step up and sort it...I was told by a member of staff it is like this every weekend! So please stop taking people's hard earned money, trying to say breakfast is 'free' so implying we shouldn't expect better service or compensation because of this and deliver the service you should be and I have been used to at other Holiday Inns. This hotel is a total and utter letdown for your brand!
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