Recensioni su Vientiane Ruby Riverside Hotel & Hostel

Risposta dalla struttura: Dear Guest,Thank you for sharing your experience, and we sincerely apologize for the inconvenience you and your family encountered upon arrival.We are truly sorry that we were unable to accommodate your reservation as planned. Unfortunately, due to unexpected issues with overbooking, we had no choice but to arrange alternative accommodation on short notice. We understand that the replacement hotel did not meet your expectations, and we deeply regret the discomfort and disappointment this caused.Providing a positive and stress-free experience is very important to us, and we’re sorry that we fell short in this instance. While we offered complimentary airport transportation as a small gesture of apology, we understand it cannot make up for the trouble caused.We appreciate your feedback, and we will take it seriously to ensure better communication and guest experience in the future. We hope you will give us another opportunity someday to provide you with the service you deserve.Warm regards,Ruby Riverside Vientiane Hostel

Risposta dalla struttura: Thank you for your wonderful review! We're delighted to hear you found the rooms clean, comfortable, and well-equipped with personal lights, power outlets, and secure lockers. We're glad the air conditioning helped keep you cool during hot afternoons. Hope to welcome you back soon!Warm regards,Vientiane Ruby Riverside Hostel

Risposta dalla struttura: Thank you so much for your kind words and strong recommendation! We're happy to know you enjoyed our location and had a great stay. We truly appreciate your support and hope to welcome you back to Vientiane soon!Warm regards,Vientiane Ruby Riverside Hostel

Risposta dalla struttura: Thank you so much for your staying,We appreciate your kind for the good reviews. We are trying to be much better day by day.Hope to see you again

Risposta dalla struttura: Thank you so much for your staying,We appreciate your kind for the good reviews. We are trying to be much better day by day.Hope to see you again

Risposta dalla struttura: Thank you so much! We're happy to hear you had a great stay with us. You're always welcome back anytime!Warm regards,Vientiane Ruby Riverside Hostel

Risposta dalla struttura: Thank you so much! We're glad you enjoyed the relaxing atmosphere and the beautiful view of the Mekong River. It means a lot to us!Warm regards,Vientiane Ruby Riverside Hostel

Risposta dalla struttura: "Dear Guest,Thank you for your valuable feedback. We’re glad you appreciated our location and the facilities like the pool, billiards, and breakfast options.We apologize if our staff did not meet your expectations in friendliness — we will continue working on improving our service to make every guest feel welcome. We also appreciate your comment about the room size, and we understand that space can be limited in some rooms.Thank you again for staying with us, and we hope to have the chance to provide an even better experience next time.Warm regards,Ruby Riverside Vientiane Hostel"

Risposta dalla struttura: Thank you for your feedback! We’re glad everything was okay during your stay. We apologize for the slow Wi-Fi and are working to improve it for a better experience. Hope to welcome you back soon!Warm regards,Vientiane Ruby Riverside Hostel

Risposta dalla struttura: Dear Guest,Thank you for sharing your feedback. We’re glad to hear you found our location convenient for the night market and the coast, and that you enjoyed the cleanliness of our property.We appreciate your comments about our service and will strive to make it even better for future guests.We hope to welcome you again soon!Warm regards,Ruby Riverside Vientiane Hostel

Risposta dalla struttura: Dear Guest,Thank you very much for taking the time to share your detailed feedback. We're glad to hear you enjoyed our convenient location, comfortable bed, and peaceful environment at night. It's great to know you found our pricing affordable and appreciated the airport taxi service.We sincerely apologize for the slow check-in process and any noise from water pipes or other guests. We’ll review these points with our team to see how we can improve the experience. Thank you also for your comment about the pool — our maintenance team has been informed to ensure the water stays clean and inviting for all guests.We truly appreciate your recommendation and hope to welcome you again — perhaps on the fourth floor next time!Warm regards,Ruby Riverside Vientiane Hostel