Foto NH Danube City

Risposta dalla struttura: Caro Hristijan, Grazie per aver dedicato del tempo per farci sapere che hai gradito il tuo soggiorno. Non vediamo l'ora di darti nuovamente il benvenuto nella nostra casa. Nel frattempo ti mando i miei migliori saluti, Matthias Pichl - Front Office Manager

Risposta dalla struttura: Caro Abner, Grazie per la tua fantastica recensione. Ci rende molto felici sapere che hai apprezzato il tuo soggiorno all'NH Danube City e che la nostra posizione vicino al Vienna International Center e alla stazione della metropolitana è stata comoda per te. Non vediamo l'ora di darti il ​​benvenuto nella nostra casa per continuare a offrirti grandi esperienze. Ti preghiamo di ricevere i nostri più cordiali saluti, Michelle Sardón Assistant front office manager

Risposta dalla struttura: Gentile ospite, grazie mille per aver dedicato del tempo a recensire il tuo soggiorno con noi. Siamo lieti di leggere che hai apprezzato i nostri servizi, la nostra posizione e la pulizia. Siamo molto felici di averti potuto offrire un soggiorno piacevole e non vediamo l'ora di darti il ​​benvenuto di nuovo presto. Cordiali saluti, Judith Brix Vicedirettore dell'hotel

Risposta dalla struttura: Dear Guest,Thank you for your feedback and for staying at NH Danube City. We’re sorry to hear that your stay did not meet your expectations.After you brought the issue to our attention, we immediately offered a room change, which was declined. We also confirmed with our housekeeping team that fresh bed linen had been placed, but we fully understand your discomfort. To ensure your well-being, our team changed all bedding again immediately.Additionally, a complimentary drink was offered as a gesture of goodwill while the matter was being resolved.We regret that this affected your overall impression of our hotel. Please know that we take such concerns seriously and always strive to ensure cleanliness and comfort. We are available 24/7 at reception to assist with any request.We hope to have the opportunity to welcome you again and provide you with a more satisfying experience.Best regards, Matthias Pichl - Front Office Manager

Risposta dalla struttura: Dear Valued Guest,We are delighted to know that your stay with us left a positive impression. Our team strives to maintain our facilities in pristine condition and ensure every guest feels warmly welcomed. The complimentary bread and welcome drink voucher are our small gesture to enrich your experience with us.Your kind words about our staff have been passed on to the team, and they were delighted to hear of your appreciation. Valuable feedback such as yours inspires us to continually strive for excellence in our service. We look forward to the honour of welcoming you back in the future.Best regards,Michelle S.Assistant Front Office ManagerNH Danube City

Risposta dalla struttura: Dear guest, We are very glad to know that you have chosen our NH Danube City many times, due to the convenient location, comfortable rooms and rich and varied breakfast options. As for the price adjustment, we do understand that this is an important aspect for our guests. Rest assured, we will strive to provide you with the best value possible while keeping in mind the consistent quality and comfort our customers expect from us. We look forward to hosting you again and continuing to meet your expectations.Best regards,Michelle SardónAssistant Front Office Manager

Risposta dalla struttura: Dear guest, Thank you for letting us know that you had a lovely stay. It is our absolute pleasure to know that our especially enjoyed the beautiful views from the window, and that our restaurant and location were convenient for you. We are looking forward to welcome you once again.Please receive our warmest regards, Michelle SardonAssistant front office manager

Risposta dalla struttura: Dear guest, Thank you for your feedback. We are glad to know that you enjoyed your stay with us, that our location is convenient for you and that you liked the variety from our breakfast. Our reception team is 24 hours for you here, you can always reach us by phone and let us know if you need anything, including adaptors. We are looking forward to your next visit. Kindest regards, Michelle SardonAssistant Front Office Manager