Hotel Belvedere San Gottardo by Lvg Hotel Collection

We stayed here five years ago and had fond memories of it. This time we paid a few more euros for a lake view and it was worthwhile. Our room had two Juliet balconies off the bedroom and bathroom providing us with great views over the lake. It was small, very small. The description on the website had said 12 square metres but the photo along with it on the website shows a much larger room with three windows so I was expecting something a little bigger. The receptionists were professional and we were shown to our room. We decided to eat in the hotel’s restaurant as the menu looked okay and was €26. Big mistake! The pasta entree was good but the steak main was terrible, totally inedible. The waiter was so nice and explained, when we said it was way too overcooked, that it was precooked. He took them back to the kitchen and brought back another two but they were exactly the same. The meat was supposed to be fillet beef but it didn’t taste at all like beef - it was tough and tasteless. We didn’t eat it and the waiter was extremely apologetic. The dessert, a solid chocolate mousse, wasn’t very nice either. We’re not normally fussy but after a mouthful, we both left it. At checkout we were going to be charged the full price for the awful dinner but my husband managed to negotiate it down and we paid for just one meal. It was so disappointing as if we hadn’t eaten there we would have liked our stay so much more. The breakfast was good - it was just dinner that was disastrous.