Hotel in zona Surf Brewery, Ventura

Wow! I wasn’t prepared for how nice this motel was, even after reading the reviews. The rooms are truly wonderful, boutique style without the outrageous price of a boutique hotel. They are spacious and spotlessly clean, something that is really important to me! The bed was quite honestly the most comfortable bed I’ve slept in on this trip (a 3 week road trip) and the sheets etc. and towels are top quality. Although there aren’t mini fridges in the rooms, I imagine that the new owners will probably eventually install them - in my opinion, the most important things have been done, complete renovations to the rooms in what was an older motel (which I do love) and a level of comfort and cleanliness that is top notch. We went for a walk in the neighbourhood, which felt very safe, and had dinner in a fantastic Mexican restaurant a few blocks down the road, called Casa de Soria. Honestly, I can’t recommend this motel (and restaurant) enough!

La stanza è buona, pulita e pulita, il servizio è molto amichevole. Nel processo di viaggio veloce può sentire un bel paesaggio attraverso la finestra, vale la pena raccomandare, condannare 😪💥💥💥

Pulito e confortevole, buon caffè. Il parcheggio costa 8 dollari al giorno. Situato in un punto panoramico, è a pochi minuti a piedi dalla strada principale e dal molo dei pescatori, il che è molto comodo.

Firstly I stayed three nights and was overcharged $120 per night--my mother stayed the first and third nights and was given a room rate of $224/night. My stay for the full three nights was billed at $344/night. Same room, same nights. We had changed the dates of our stay at the last minute due to the unexpected hurricane (!) and I was told on the phone that the rate would be $224/night (since we were no longer travelling at the weekend while the air show was on) but sadly didn't get written confirmation. We were in the middle of vacation so as happens, I let things slide I otherwise would have followed up. So when I checked out and found a massively larger bill than expected I raised this with the clerk who told me that's what the computer says, sorry, can't do anything, and only the accountant is the only person who can adjust the bill. The manager was 'out' (after the desk clerk was gone at least 10 minutes talking with someone) so I got her card so I could follow up the bill. The second problem was that my room had a malfunctioning fire alarm which woke me up twice the first night with five quick, loud chirps. The desk clerk said it sounded like the battery (in hindsight, obviously not--hotels have hardwired alarms) and she'd send maintenance to check it. I don't know if maintenance did check it, but what I do know is that it happened AGAIN the following night. The desk clerk the next day did give me a new room. No apology though. Home from vacation, I emailed the manager outlining how I had been overcharged and requested a refund for the $360 overcharge, and also suggested a goodwill gesture was in order given my poor experience with my room (not being able to sleep in a hotel = not good). I received a refund for the room fee in a pdf file. No letter, no message, not one line from the manager apologizing for the experience. Completely ignored my raising the issue of the fire alarm. Yes, I'm glad to have the blatant overcharge sorted at last (after having to take my own time to sort it, grr!) but ghosting me on the customer service experience? Come on. Not impressed and won't be returning, even though it's the cushiest place to stay near my family.

La posizione non è lontana dalla porta ad alta velocità, la sinistra è tutta la strada del cibo.L'architettura stile spagnola, le strutture della stanza sono vecchie ma sono ancora buone.La stanza non è grande, ma è abbastanza utile.Il calore invernale è abbastanza caldo e comodo come la casa.

Abbiamo soggiornato qui per un paio di notti per il fine settimana della giornata dei ricordi. Le suite di fronte all'oceano che abbiamo soggiornato sono sul primo piano, che ci hanno dato un bel picnic davanti al nostro patio con una vista diretta sulla spiaggia sabbiosa e sull'oceano. Il ristorante Ox e Ocean era solo passi da qui, e questo rendeva molto conveniente ordinare il ritiro e mangiare nel nostro patio. Il parcheggio sotterraneo è stato anche molto conveniente, perché è stato solo un breve volo dalle scale o un ascensore a casa nostra. Mentre abbiamo avuto alcuni problemi minori con i controlli di temperatura nel tentare di mantenere la stanza fredda a notte, questo è stato facilmente risolto mantenendo le finestre aperte e lasciando entrare la brisa fredda. In generale, non si può battere l'udito guardando e udendo le onde tutto il giorno e la notte. Ci siamo davvero divertiti così tanto che abbiamo prenotato un'altra prenotazione di nuovo in poche settimane! Kudos al personale di Zachari Dunes per una fantastica esperienza!

Sono così deluso nei Hilton per aver consentito a tutte le camere di avere animali. Non mi importa quanto l'animale sia pulito e che si prenda un deposito.Gli animali lasciano i capelli e profumo. La nostra stanza ha un po' profumato quando siamo entrati, ma si profuma come la pulizia chimica. Mio marito andò a letto subito e mi sedei intorno per un po', e cominciai a sniffare. Poi pensai a un pepe profumato. Sono andato a letto. Mi sono svegliata tutta la notte profumando pepe e cane. Poi mi sono alzato per andare in bagno e il tessuto era bagnato. Immagino che avessero appena pulito i pavimenti e cercato di ottenere l'odore. Non funzionava. Era disgustoso. Mi sono svegliato con un orribile mal di testa, ci hanno dato un'altra stanza il giorno dopo che non avevano l'odore di animali. Vieni Hilton, devi designare alcune stanze per gli animali.

The front desk person was incredibly rude/disrespectful at check in- I hope there isn't a racism issue. There was another check in person at the same time that sounded absolutely wonderful (I noticed how she was interacting with those that checked in and she was very professional/wonderful!)- I regret not waiting for her to check-in instead. It was awful watching the couple who was checking in front of me needing to request/begging for the bottles of water and chocolate that is complimentry for hilton honors members when it really should have been offered to begin with (how embarressing to have to ask when it is normally offered for those that qualify)- the other front desk person had offered it to everyone she checked in without the need to ask which is much more professional. There was an issue with my room that was never addressed, paying about $200 per night, this is unacceptable. That check in person either needs to be re-trained with professionalism classes or needs another career that doesn't involve interacting with people. As for the hotel itself, it's a good stay for the location, professionalism with that one front desk check in person needs to be addressed, other than that the stay would have been wonderful.