Gemma E
20 agosto 2024
We had a really lovely stay here, the views around the hotel are absolutely stunning!! The beach is beautiful and the pools are wonderful. I would highly recommend the infinity pool at the top of the resort. We didn’t experience any sunbed wars here, there are loads of sunbeds everywhere so was never a problem. The main pool Is very lively in the mornings with activities but quieter in the afternoon. Pools are also a great temperature. The food here is probably the best I’ve had in any hotel, so much choice and excellently cooked everyday. It was very hot when eating as not much of an area with air con, mostly outside seating. Staff are friendly and warm but weren’t too chatty. Cocktails are lovely and Use all proper named spirits, they will also adapt all alcoholic cocktails for the kids which my daughter loved! Water park was fun. My daughter didn’t go to the kids club as just that bit too old but we saw them Often and staff seemed so lovely with the children it was really nice to see. Entertainment was not bad, we enjoyed the shows but could be very loud at times (a little loud at times for Children) Hotel Doctor if you need him is very helpful and approachable. The room was nice, bed was huge. Air con was powerful. They could do with ensuring the same amount of chairs on balcony as people staying in the room as we only had two in a family Room. cleaning service was not quite as good as I expected but not bad, several times they didn’t refill toiletries and mini fridge, however when we rang and asked they were very quick to resolve it so can’t complain. The toiletries are lovely, no need to pack shampoos etc. I would say the walk ways around the room buildings look quite tired and could do with a refresh but, the gardens are very well maintained. Taxi service from the hotel is also excellent, trustworthy and very reasonable price. On the whole a great hotel and nice holiday. The only thing that really bothered me Was seeing a manager being quite abusive (verbal and physical) with a member of staff in the restaurant area and he didn't seem to care guests could see which was awful to see and upset my daughter too. Hopefully this gives you a balanced, honest and fair idea of the hotel.
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