Recensioni su Radisson Blu Hotel Durban Umhlanga

Risposta dalla struttura: Dear Miss TThank you for your lovely review! We're so glad you enjoyed our elegant hotel, spacious rooms, and the warm hospitality of our team. It's great to hear that our location, with nearby restaurants and the ocean just a short walk away, added to your experience. We can't wait to welcome you back the next time you're in Durban! Safe travels until then!Regards,Team Radisson

Risposta dalla struttura: Dear Guest,Thank you for taking the time to share your thoughts about your recent stay. We appreciate your feedback regarding the condition of our facilities and understand that it did not meet your expectations.While we strive to provide a comfortable experience for all our guests, we are always looking for ways to improve. Your comments will be shared with our team for consideration as we work to enhance our offerings.We hope to have the opportunity to welcome you back in the future and provide you with a more satisfying experience.Best regards,Team Radisson Blu Hotel Durban Umhlanga

Risposta dalla struttura: Dear Guest,Thank you for sharing your detailed feedback regarding your recent stay with us. We sincerely apologize for the confusion you experienced during check-in and check-out, as well as the issues with your room view and the payment process. This is not the level of service we strive to provide.We appreciate your comments about our prime location and the convenience of the mall, but we understand that the challenges you faced overshadowed your experience. We will address your concerns with our team to ensure they are better equipped to handle international bookings and to improve our overall guest experience.Regarding your friend’s credit card and ID, we are sorry for the inconvenience this caused and will work to ensure our staff communicates more effectively in the future.We value your feedback and hope to have the opportunity to provide you with a better experience on your next visit.Best regards,Team Radisson Blu Hotel Durban Umhlanga

Risposta dalla struttura: Dear Guest,Thank you for sharing your feedback. We’re sorry to hear that your experience did not meet your expectations. Your comments are important to us, and we will use them to improve our services.We hope to have the opportunity to welcome you back in the future for a better experience.Best regards,Team Radisson Blu Hotel Durban Umhlanga

Risposta dalla struttura: Thank you! We're glad you enjoyed the beautiful sea view! Hope to welcome you back soon!

Risposta dalla struttura: Thank you for your feedback. We're sorry to hear about your experience, and we sincerely apologize for the inconvenience you faced during your stay. This happened quite some time ago, and since then, we've made significant improvements to ensure our guests have a smoother, more comfortable experience. We hope you'll give us another chance to provide you with the stay you truly deserve next time you're in town.

Risposta dalla struttura: 親愛的客人，非常感謝您的好評！我們很高興您喜歡我們的地理位置，能從房間欣賞到美麗的印度洋風景，並且周邊環境安全，有豐富的餐飲和購物選擇。期待您再次光臨，我們將竭誠為您提供更多美好的體驗！祝好，Radisson Blu Hotel Durban Umhlanga團隊

Risposta dalla struttura: 親愛的客人，感謝您分享您的反饋。我們對您認為我們服務一般且費用偏高表示歉意。我們始終努力為每位客人提供卓越的體驗，並確保我們的定價與服務質量相符。您的意見對我們非常重要，我們將認真考慮並採取措施以改進我們的服務。希望將來能有機會再次歡迎您，提供更滿意的體驗。祝好，Radisson Blu Hotel Durban Umhlanga團隊

Risposta dalla struttura: 感謝您的反饋！很高興您喜歡酒店的便利位置和靠近沙灘的優勢。關於牙刷、拖鞋和防滑墊的問題，我們會持續改進，期待下次為您提供更好的體驗！

Risposta dalla struttura: 親愛的客人，感謝您的好評！我們很高興您對此次入住感到滿意。期待您再次光臨，體驗我們更優質的服務！祝好，Radisson Blu Hotel Durban Umhlanga團隊