Guide44540249583
3 novembre 2023
The hotel is located in the Sian Ka‘an reserve, far away from the party crowd of Tulum, very quiet location. The beach is nice and you can walk for hours without seeing anyone. Really very relaxing. The hotel is spread out so also in the hotel you do not cross too much other guests. There are many places to sit and relax, be it on the beach or be it in the garden or the main house. The architecture and design is nice, the. Main house is nicely decorated. The rooms are very small so you might have issues with the limited space. The room is very basic. There is no fresh water only salt water and the water is most of the time cold, as there is only very limited hot water available. When we arrived the safe did not work, battery was low. I would have expected them to check this before we arrive. There is also nothing to wipe off the sand when you return to your room, so all sand gets in the room. The hotel can be reached by helicopter, boat or car. The road is very bumpy so the hotel recommended to come by boat. Unfortunately they did not give any information about the boat. At a cost of USD 950 for two rides of 45 minutes, I would have expected a luxury boat. But unfortunately I was completely wrong, as the boat was an extremely simple fishing boat. At the pier you have to take off your shoes to get on the boat, in the bot there is no real seat and no cushion, so it is extremely uncomfortable. People with back problems can definitely not take this boat. And you also get wet, all my bags and suitcases were wet and dirty afterwards. At least the boat ride was. Ice as you see the nature. But again why do they not inform you about the level of boat you get, and why do they overcharge you (if your rent a boat directly you pay maximum 200 USD). The staff is very nice and friendly, but service is very casual, not reflecting the five star level they claim. At least I must admit I appreciate they tried to improve some things while is was there, thank you for those efforts. What was positive was the quality of the food. Breakfast, lunch and dinner were all good. The prices for the food was ok. The wine prices were completely out of this world. Talking about prices: I am more than happy to pay a high rate for a luxury place, but here there is no luxury and the rates for the service you get is completely wrong. And you make people feel they are taken as stupid (other guests complained about the overcharging as well). Overall a nice place in a very quiet and secluded area, but unfortunately with very limited service and no luxury. I hope they can improve, because it could really be a nice place. For the being it is definitely not on the level you expect from a hotel that is part of the leading hotels of the world.
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