Coco Tulum Hotel

Enjoyed my stay a lot. The Zen zone is perfect for people that like to enjoy their own Cabanitas (lil huts with straw roofs) a lot. I had originally booked one with a shared bathroom and jungle view but was fortunately enough to get a free upgrade to a private one right at the beach. Perfect! The lady from the front desk was very kind and friendly and gave me a small tour of the place and everything in my room. Waking up right at the beach was amazing and there was more than enough place to sit at the private beach seats which had great cover from the sun. The waiters occasionally walked over from the Bar which was 100m to the right, great service. The breakfast was delicious too, unlimited pancakes, toast and fruit. The Croissant and Chilaquiles that I ordered were delicious. For lunch I recommend the Tortas or Tostada with Octopus if you are into seafood. Only thing that was a bit annoying was that no matter the time it was quite full at the breakfast place which was also about a 500m walk to the right, maybe more. Make sure to use sun screen even at 9am damn. There is a small pharmacy and big liqour store with a lot of fancy wine and cheap Coronas right across the street, however barely any food and there´s no small mini market or Oxxo or such nearby. Make sure to bring some groceries if you are not planning to go into town like me (pay attention I didn´t have a fridge in the room). I didn´t like the roads either, it is not very walkable further than 300m either sides and because of the tropical rain it was dirty and the passing cars will splash you. I don´t think it´s safe to walk there at night. If you need to go to a specific place definitely take a taxi, sadly they will do their absolute best to rip you off. Bring pesos and clearly agree for a price before, there´s no Uber. Anyways, there were some fancy restaurants close by but nothing quick or easy. Therefore I´d say the location is beautiful considering the beach but you will spend a bit going up and down. Walking on the beach during the day is nice and easy close to the water, there are some nice hotels and associated beach bars closeby. You just have to be able to cope with the weather, it was around 33 degrees most days I was there and the sun was incredibly strong. Luckily the hotel provides you with fresh water everyday. I don´t know how they did it, but everytime I went for a small walk or to get breakfast they managed to clean my cabanita very neatly. They did a great job, place was very clean every time. Sadly my cabanita was leaking a bit from the roof at multiple places when raining and the cleaners turnt on the airco when I was gone which caused the floor to be very slippery. I only saw the staff at the front when picking up towels everyday and asking for recommendations, they were very friendly and I enjoyed the small talk a lot. They seem very happy to work there. I advise them to put a fan there however because it was incredibly hot at the front side during the day and both of us were struggling. In conclusion, this place is perfect for couples that don´t want to sit at a pool but at the beach and enjoy each others company, beach walks, swimming and some privacy. Definitely book the cabanita with ocean view or directly at the beach. It´s worth it. Bathroom was very nice too, big shower. The occasional baby crab will crawl up through the drain but they´re friendly. Just make sure to close the door most of the times, I had a huge wasp like creature in my room that I couldn´t get out anymore. Thanks to all the staff, I enjoyed my stay a lot. Kind regards, Davey

The pool was a simple hole in the floor with dirty, sandy, foamy, moldy water. I saved up for this vacation and the pictures shown, were definitely false advertising. I WANT A FULL REFUND. The comforter on the bed smelled dirty with a mixture of old lady perfume. It was disgusting to imagen someone else's sweat was still on that comforter. The lounge chairs kn the beach are rotting feel almost unsafe, like they are about to collapse when you lean on them, they wooden painted white, but peeling everywhere, the cushions are filthy. Very disappointing. I emailed them directly and didnt even respond, no apology nor acknowledging my email whatsoever. Thank you in advance for responding to my email and reuest. I have pictures if you need them. My email me and i will attach pictures.

The hotel room was nice but the air conditioner leaked into the room creating a musty odor. The property is awesome. Several restaurants and bars to choose from. If you walk on the road be careful, heavy traffic with very little room for pedestrians. The beach was some of the best that Mexico has to offer.

I regret staying here. I booked a room for myself, my wife, and daughter. I specified she was 14 years old when I booked, which should have registered in their system as 3 adults. When I checked in, I was told I had to pay another $50+ tax for my daughter. Then we we saw our room, we only had one king bed. The room was tiny and the beach wasn’t great. They had a beach club next to our room that played very loud music with bass that went on way after midnight. I do not recommend this hotel. There are much better options. I’ve been to Tulum several times and this has been my least choice.

It’s nice that this place is affordable. But it kind of needs to be freshened up. Food at the restaurant is pretty bad for the price of 5 start boutique hotels.

The Resort was the exact medicine we were looking for. Very low key semi-off the grid away from the corporate chains. We booked the only 3rd floor Panoramic Room they have and the breeze/views were incredibly mesmerizing. Friendly staff. Use the Bug bed net for sure.

Worst experience ever… they have misrepresented the property on their Instagram and my stay was less than ideal… they refused to honor the credit I was offered cause I literally had to leave … I’m so dissapointed, it’s not what it use to be and is run down and needs a complete revamp… just do yourself a favor and stay somewhere else.

My girlfriend and I were there for her birthday and just needed to get away and we did just that! The property was beautiful, and the ease of access to the beach was better than any other hotel by a long shot The few things we did not like about the room were the beds. The sheets and comforters were great but the bed was as solid as a rock. We were greatly disappointed by this. We were there for 8 days and on the 3rd day it was really getting to us. We had the most expensive room so I doubt the others are any better The second was the bathroom. After no less than 5 minutes into your shower the area would be flooded due to poor drainage and the fact that there were no mats, only the hard slick rock to walk on made for a very easy slip/ fall hazard, which could easily end your vacation. The water that was used for the shower and for the sink to rinse your face or use for brushing your teeth was extremely salty. This is my first time in another country and so close to the beach, so I’m not sure if this is how the rest of the hotels there are but highly doubtful The third thing, false advertising! The pictures online of our room showed it to be two stories. This was not the case. Online they had a mixture of both top and bottom rooms for one listing, this was very misleading and wrong on their part All in all outside of those few things me and my girlfriend would definitely stay here again. The staff, the service, and the food was amazing. Fix the beds, we are coming back!

We were looking for a more calm relaxing stay and Coco Tulum was the perfect place. Thank you.