Hotel in zona Royal Terrace Gardens (Rock Walk), Torquay

Location and view are fantastic, facilities are good, there's no denying it's an old hotel and that comes with some quirks and even a few areas that are a bit rough round the edges but it's not advertised as the 5 star hotel it once was. So as a 4 star I'd recommend it to anyone, the staff and cleanliness of room couldn't be faulted!! My only real gripe / area that needs some more immediate attention is please get an EV charger or two!

L’edificio è vecchio e può usare un bicchiere di pittura e alcuni nuovi mattoni, ma la stanza era stata completamente decorata, era molto preziosa, pulita e tesa con un bagno piuttosto che un doccia, e un rack di tovagliolo riscaldato. Il segnale TV era davvero cattivo, ma il WiFi era buono, quindi potevamo guardare la TV sui nostri dispositivi. Ci era parcheggio stradale gratuito. Più opzioni per la colazione sarebbe bello, ma se ti piace un semplice continente è bello. Ci sono state molte opzioni per i ristoranti locali in consegna, così abbiamo potuto godere di un bel pasto nella bella alcave nella stanza dove c'era una tavola e due sedie, guardando fuori la finestra della baia. Il personale, Hissan e la sua squadra erano sorprendenti, cari e amichevoli, fornendo il ghiaccio per il nostro raffreddamento due volte e anche modificando la prenotazione per un secondo soggiorno notturno, senza fare cambiamenti di stanza. Per un soggiorno costoso, avrete un tempo difficile trovare meglio.

Grande soggiorno la migliore stanza che abbiamo avuto in questo hotel, grande stanza, moderno e grande prezzo. Non ha influenzato il mio soggiorno, ma se ti trovi al fronte dell'hotel, potresti essere disturbato dalla musica in diretta, ma come ho detto, non ha influenzato il mio soggiorno e mi è piaciuto ascoltare la musica dalla nostra stanza. Il punto negativo era che l'allarme antincendio si è scendiato alle 4:00 sul nostro secondo soggiorno notturno, non si è mai saputo cosa l'ha causata.

Stayed here for 4 nights in August with my husband as part of our break away. Will start with the positives first - room nice and clean, breakfasts really nice and lots to pick from, parking included and free access to the grounds. Now for the negatives - wedding on whilst we were there which consisted of a lot of noise until midnight on our last night which wasn’t ideal with a 6hr drive home the next morning. I completely appreciate a wedding being there as the place has lovely surroundings however we weren’t made aware of this when we booked and had we known we would have booked somewhere else as it was like a nightclub. Another massive issue was the guests staying in the same wing as us especially those in the room above ours. Constant banging of doors all day and night resulting in every night having broken sleep which was really frustrating. Did bring this up with the bar manager on our 3rd night as he was moving another guest at 10.30pm to a new room due to issues with theirs. The following morning the manager of the hotel did get in touch, offered to move us rooms which I declined due to having to move all our belongings and not actually being moved away from the noise that was to come with the wedding that day. I did explain how the experience whilst staying at the hotel had put a downer on our break and that I felt we had been ripped off. She went away and sorted a partial refund for us which is appreciated. As lovely as the place is, I really wouldn’t recommend it to anyone due to the issues we had making it impossible to actually get some sleep. Lastly I have never stayed anywhere where there is no staff available at night. They finish at 7/8pm and that’s it then till the next morning. This I feel is a little on the unsafe side of how to run things in case an emergency happens who can help??