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If there was one thing the hotel lacked its guest information, right across the whole stay we had to keep asking the staff who all looked very busy as it was a weekend stay with a Wedding party booked . On arrival the car park over the road at the railway was full as was the hotel reserved Garage so we found a space driving around at the back of the station so please do not presume its easy finding parking. The reserved spaces in the railway are not part of the hotel so dont use them. We arrived at 1pm hoping to grab a sandwich or lunch but were informed the hotel was catering for a conference so there was no food available until 6pm that evening but they offered us a selection of crisp. Why didnt they email or phone before hand to inform the resident guests there was no food? There were guests arriving asking about Afternoon teas but had to be turned away. The room on the 4th floor was recently decorated and very clean and served us well for a 3 night stay. But again no information in the room about spa/gym/ restaurant etc . Surely a pre printed laminate would be a good addition and might encourage resident guests to book extras. Our final evening we did manage to book into the 1881 Restaurant, dress code is casual and the Roast Topside of beef was awful, chef should not have served that and even the serving staff agreed. The staff though right across the hotel were very good and trying their very best to support the 'Not so Grand Hotel ' .

Unfortunately for us , our stay at this hotel was marred badly by the dreadfully dirty room we had ; I am sure it was a health hazard . On arrival, the room we were allocated was very small, but more to the point it was MOULDY - walls, windows etc . :( I went to reception where the lady there was so lovely, she was very apologetic and sympathetic and called the Manager , who was equally as pleasant and helpful and very considerate . She showed us another 2 rooms , one of which seemed light and more airy - we thought . Sadly, upon further inspection, which came to light when I tried to open the windows for some air as it was very hot and stuffy and as I am asthmatic, it would have been good to get some fresh air through - but oh dear, this was not to be .The window frames were thick with black and we could not open any . The bathroom was very , very grubby , the bed frame worn right through, the bedroom chair full of dust and grime - we were not sure if we could see mites on one side of the chair- it was so dirty we would not sit in ti and the whole feel of the room made you feel cringy , like you needed a real good scrub! I could not believe it, it ruined the stay . The shower slip mat was mouldy , the windows rattled every time traffic went by . The pillows were biscuit thin . The bed was the worst I have ever slept in - hard, lumpy, could feel the springs , no mattress topper . :( Goodness, I didn't htink rooms like this existed in this day and age !! Absolute health hazard x 2 !! We had tried twice!! There was so much grime in the bathroom , I cringed having to wash in there. We would never use this hotel again ever, and that is a shame as their facilities are good , evening entertainment good , Bistro gets our vote entirely as all staff in there were lovely and friendly, and the food in there was excellent and very good value for money - I highly recommend ! But when you are staying, your room, to me , forms your home for the week, and ours , despite the hotel's efforts , was dreadful. Such a huge disappointment . I am not a person who would normally have this much to say - but our stay was, as I say , runied , knowing we had to go back to this awful grime ridden room each night . I did not see any point asking again - what would be next ?? So, sorry , Derwent , but keeping just your public area's clean and negelcting rooms to the point we had, we will not return, nor, so our 3 friends who were with us , say neither will they . We even considered going and booking another hotel whilst there but that would have meant, of course, we would have paid double for a stay ? Never seen such dirt . Food in restaurant = mmm , presentation not good, sloppy looking meals , tepid temperatures. Bistro food and service = 10 / 10 - Thank you , Aztec Bistro !

Headland Hotel is in a superb location with views across Torquay Bay in both directions plus the coastal path, with stunning views, is right outside the front door. Service was excellent with breakfast and dinner being very good. We will definitely stay here again.

Un edificio magnifico in un luogo perfetto per noi. Siamo stati in una stanza con una splendida vista sul mare per svegliarsi fino a ogni mattina. La colazione era di alta qualità e ci ha dato un grande inizio al giorno. In generale l'hotel è molto pulito e ogni struttura utilizzata sembra essere mantenuta a buon livello. La nostra camera era molto spaziosa rispetto a molte altre camere d'albergo che ho soggiornato. La camera era certamente più grande della media e comprendeva una doccia di buona dimensione, con molta acqua calda a buona pressione. Anche quando si usavano le altre coperte, la doccia sembrava essere completamente intatta. Un paio di dettagli piccoli che avrebbero migliorato il nostro soggiorno. Un ascensore di lavoro, durante la nostra visita era fuori ordine. Ma questo non ha rovinato il nostro soggiorno. L'altro dettaglio sarebbe un piccolo sedile (o simile) nel bagno. Tutti i membri del personale si sono incontrati in modo amichevole, accurato e utile, e tutti sembravano disposti a garantire che ci fosse il piacere del nostro soggiorno a The Osborne. Abbiamo camminato intorno a alcuni dei terreni che sembravano essere mantenuti, e abbiamo camminato anche fuori dai terreni e attraverso la baia a Meadfoot, un luogo grande per andare a piedi e godere dell'aria fresca del mare. Rimaniamo qui? Abbiamo certamente già discusso della nostra prossima visita.