Tor Park Hotel, Sure Hotel Collection by Best Western

Everything was exceptional. The room was clean, the staff were very helpful, and there was a delightful continental breakfast. Additionally, the hotel offered a lovely view and a quiet atmosphere. I couldn't ask for more; it's a very good rate for what you're getting, to be honest.

Hotel very tired ... reasonably clean but needs overall general attention. Better availability and access to staff. I would have expected better from a Best Western Hotel certainly in comparison with others that I have stayed in ..... similarly priced.

The building is old and could use a lick of paint and some new carpets. However, the room had been fully decorated, was great value, clean and tidy with a bath tub rather than just a shower. and a heated towel rack. The TV signal was really bad, but the WiFi was good, so we were able to watch TV on our devices. There was free off road parking. More options for breakfast would be nice, but if you like a simple continental it's nice. There were lots of options to local restaurants on deliveroo, so we were able to enjoy a nice meal in the lovely alcove in the room where there was a table and 2 chairs, looking out the bay window. The staff, Hissan and his team were amazing, caring and friendly, providing ice for our cooler twice and also amending our booking to a second night stay, without making us change rooms. For an inexpensive stay, you'll have a hard time finding better.

This is a very cheap hotel and with that in mind, you expect cheap. It's like a pot noodle. Don't expect much! The staff were friendly, this is a plus and they are helpful too. The food is good value if you need to eat there, it's location is not too bad and the rooms are a good size. Rooms are noisy because it's an old building that hasn't been maintained or updated much. The floors above sound like elephants stamping if the people above move around! This is fine till they go to the loo at 5am! The main issue is deep neglect. It's filthy, surface level clean yes, and this could fool you for a one night stay but they don't do any cleaning during stays, no wipe down of surfaces, no vacume, just change bins and refill the tea. The dust, grime, and rubbish around were poor. I took a video of the grime on the bathroom doorframe but can only upload the photo of the tissue after. In a few weeks of working on it, they could transform the place, but I didn't see any real effort to clean or spruce. One outside area is an overgrown garden full of flowers left to rot and covered in trash. Under our beds was rubbish that was not ours! Carpark is full of trash too. We didn't go to the staff for these things because they were livable and not really deal breakers at £35ish a night. We had better things to do than complain whilst away. But this is a basic and cheap hotel, and if you keep that in mind, it's fine. The free parking makes it cheaper than travel lodge, but they would win over cleaning! Towels and linen are not changed even for a week stay, we read to leave towels on the floor only when they need changing and we did that, leaving them 3 times in the week when they were dirty from things. As there is no shower mat, we had to use towels for that, but only hand towels were changed once at the start despite us leaving dirty towels out to be changed like the instructions stated. The person just threw them over the shower. Our first housekeeper for the first few days was notably better than the other, I could tell the person had changed! 3 mins walk is Ginos cafe, Torquay Fryer and corner shops. Rooms: Good size. No WiFi, one key. En suit bathroom with basic facilities. TV with terrestrial channels, hairdryer, fan, 2 chairs, one wardrobe and bedside table and a desk. Lots of plugs. Bedside lamp. Nearby activities: Best fish and chips at Torquay Fryer, a little gem of a place. Safety: The area is close to the police so it's relatively safe. Many homeless are in torquay and you will walk past the if you walk to town or seafront, some approach you for cash. But it's safe if you remember to keep your stuff close to you. Walkability: 15 to 20 minuets to town ( use Google maps) 3mins to some local restaurants and shops, close to a play park and police station. Close to Torre train station. Parking free Food & drinks: Breakfast till 10am and fairly priced. Dinner served till late, good value for money. Noteworthy details: In case you wondered, the I

Avoid at all costs. Refused to honour booking a friend had made a year ago, as their prices had increased since he’d made it. Sent him packing ant door. Absolutely vile people and behaviour. Judging by most other reviews I’ve seen since looking, he had a lucky escape. Filthy cesspit of a hotel and a total scam/rip off according to many others.

We booked the family room and it was just a nightmare. The pictures advertised on the booking websites are not as they appear. There is an overpowering damp smell throughout the hotel. The hotel room was filthy; stains on the floor and walls, bathroom was full of mould and dirt on the floor. The window didn’t lock. There are cigarette butts and rubbish all around the outside. We did not feel safe in this hotel and ended up leaving so we didn’t stay. It ruined our family holiday.