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5 stelle

The Tokyo Edition, Toranomon
4.3/5119 Recensioni

The Tokyo Edition, Toranomon

Tokyo|0.13km dal Musee Tomo
The hotel is centrally located and I think that’s basically the sole reason I may consider staying at it again. Checking in was smooth (thanks to the HK colleague seconded from Ritz Carlton HK), and other than that, I think your hotel staff needs re-training, especially the concierge team! Terrible service and clueless! My friends who were also traveling were not as lucky at check-in. One wasn’t able to get his room at 6pm and was asked to wait (20 mins), and when he finally got his key, he went into the room where someone was already in it. Who could expect this kind of mistake happened in a “modern luxury hotel”? My other friend nearly traumatized trying to check-in with a staff who can’t really speak English and don’t understand what “confirmation number” means. To me, the only disappointment was no upgrade at all even I was a Titanium member then. But well, I of course understand it is “subject to availability”. Hotel itself and its location is superb and definitely create a modern luxury feeling. But I’m staying in a HOTEL and HOSPITALITY and SERVICE should be the most important. And Edition Tokyo fails in all aspect, and maybe this is how you want to create a “lasting memory”? The short lady at the concierge was rude and impolite. When I was trying to ask about the timetable of the airport bus and where the stop is, she simply said why don’t you check it online cos you need to use your credit card and book anyway! I cannot believe this kind of service in Japan, let alone at a 5-star Marriot managed hotel. In the end I let my friend to handle it and she told me she talked to 3 different concierge colleagues and each gave a different answer, in the end it had to escalate up to the duty manager to get a concrete response on how to take the airport bus to Narita. Crazy! Then on separate occasions we went to the lobby bar. We requested to sit by the window and the waiter there said “it is reserved” on every occasion. In the end of course the sofa by the window was empty (and on one occasion it was empty till the bar was closed). I got annoyed and asked for the restaurant manager and I said “if you need a minimum spending just say so, why you have to put us at the bar table?” She said she would look into it and of course no one has yet to give us a good reason why is it the case. And service at the bar was appalling and to a certain extent I would even use “racist” to put it. As a Titanium with Marriot Bonvoy and a Globalist with World of Hyatt, I must say I made a terrible mistake staying at Tokyo Edition. I am sure I would receive better treatment and a better holiday experience if I stay at Andaz Tokyo which is across the street!
Andaz Tokyo Toranomon Hills- A Concept by Hyatt
4.8/585 Recensioni

Andaz Tokyo Toranomon Hills- A Concept by Hyatt

Tokyo|0.45km dal Musee Tomo
This review will be hard to write, it's a very nice hotel but I also find it hard to recommend to tourists. Room: The Tokyo Tower view room is very pretty at night. The bed is comfy. I don't like having the closet on the opposite end of the sleeping area though, I find that very inconvenient when packing/getting ready. And for a hotel that opened in 2016, that TV is tiny and needs to be larger. The Aesop products are nice, and come in big bottles with pumps (which I prefer over tiny bottles). They also have the coolest slippers! Service: Concierge helped me reserve dinner, and had confirmation letter ready at check-in. Check-in/out was fast and easy. They offer free HH in lounge, I was pleasantly surprised to find live performance! Food offering during HH is pretty basic, but that's ok because I'd rather be eating in the city anyways. Evening turndown service could be enhanced a bit, may need to borrow a page from your colleagues at Grand Hyatt ;) Location: This is the one thing that truly sucks about this place for tourists. Toranomon Hills is a very business-heavy area, a ghost town after 6 p.m. There's no department stores, no shopping, only two convenience stores nearby, barely any dining options after 9 p.m. To do anything you'll need to get on a subway/taxi from hotel. The walk to the subway station is frankly a little longer than I like, but it's indoor underground which is nice for cold and rainy days. Overall, I would recommend a stay here if you're on a work trip and your office is in the area. Or you just have to check this place off your bucket list because of its design or the room with Tokyo Tower view. As a typical tourist in Tokyo who values convenience and accessibility to restaurants and shopping, I probably won't be back. It's a shame because this place has so much potential if it was in a better area, but I guess you can't have it all!

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Colazione

Bnb+ Shinbashi
3.1/55 Recensioni

Bnb+ Shinbashi

Tokyo Tower Tokyo|0.84km dal Musee Tomo
L'hotel non è male. E' abbastanza vicino alla stazione e ci sono molti degli uffici più magnifici di Tokyo, quindi non c'era niente di grande o rumore. E' stato bello considerare che la pulizia era anche una casa ospite. A parte il dorme e la capsula non c'è spazio personale, quindi ho messo tutto il mio bagaglio sul pavimento o sul corridoio, che è molto cluttered, ma il bagno o il letto è molto pulito. Il servizio non è niente da valutare. Quando sono andato, non c'era nessun personale. Controlla in inglese sul tablet, registra per il check-in faccia, e dopo il check-in, il numero della capsula e il numero di check-in saranno dato all'indirizzo email che hai inserito. Infatti, anche se avete un personale, potete farlo da soli senza avere alcun servizio. Non sapevo se avrei mai scritto come questo prima, quindi sono entrato e mi sono aspettato per un po', e poi ho chiesto agli ospiti stranieri di trovare il mio posto. C'è un asciugacapelli. Lavatrice, shampoo e trattamento sono forniti. Il bagno è pulito, quindi va bene. C'è anche un frigorifero, un pozzo di caffè e una microonde. Non c'era niente che non funzionasse durante il mio soggiorno, ma quando sono andato, la gente parlava e non era così, quindi ero un po' stanca. Tuttavia, c'è davvero solo una capsula nello spazio privato, quindi è un po' consigliata per i viaggiatori con un sacco di bagagli. Non c'è problema con i bagagli o i vettori leggeri, ma ho combattuto un po'.

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The Okura Tokyo
4.7/597 Recensioni
酒店既view不錯,房間光猛,lobby等等都好大,仲有free parking。但住過東京半島之後,呢一間絕對比下去,housekeeping非常求其,好多垃圾掉漏左,又唔細心,報紙過期仲搭高晒放喺枱面,唔會幫你收走。員工禮貌普通,有時會扮睇你唔到唔想打招呼,對比半島,半島禮貌係滿分爆棚!
The Tokyo Edition, Toranomon
4.3/5119 Recensioni
The hotel is centrally located and I think that’s basically the sole reason I may consider staying at it again. Checking in was smooth (thanks to the HK colleague seconded from Ritz Carlton HK), and other than that, I think your hotel staff needs re-training, especially the concierge team! Terrible service and clueless! My friends who were also traveling were not as lucky at check-in. One wasn’t able to get his room at 6pm and was asked to wait (20 mins), and when he finally got his key, he went into the room where someone was already in it. Who could expect this kind of mistake happened in a “modern luxury hotel”? My other friend nearly traumatized trying to check-in with a staff who can’t really speak English and don’t understand what “confirmation number” means. To me, the only disappointment was no upgrade at all even I was a Titanium member then. But well, I of course understand it is “subject to availability”. Hotel itself and its location is superb and definitely create a modern luxury feeling. But I’m staying in a HOTEL and HOSPITALITY and SERVICE should be the most important. And Edition Tokyo fails in all aspect, and maybe this is how you want to create a “lasting memory”? The short lady at the concierge was rude and impolite. When I was trying to ask about the timetable of the airport bus and where the stop is, she simply said why don’t you check it online cos you need to use your credit card and book anyway! I cannot believe this kind of service in Japan, let alone at a 5-star Marriot managed hotel. In the end I let my friend to handle it and she told me she talked to 3 different concierge colleagues and each gave a different answer, in the end it had to escalate up to the duty manager to get a concrete response on how to take the airport bus to Narita. Crazy! Then on separate occasions we went to the lobby bar. We requested to sit by the window and the waiter there said “it is reserved” on every occasion. In the end of course the sofa by the window was empty (and on one occasion it was empty till the bar was closed). I got annoyed and asked for the restaurant manager and I said “if you need a minimum spending just say so, why you have to put us at the bar table?” She said she would look into it and of course no one has yet to give us a good reason why is it the case. And service at the bar was appalling and to a certain extent I would even use “racist” to put it. As a Titanium with Marriot Bonvoy and a Globalist with World of Hyatt, I must say I made a terrible mistake staying at Tokyo Edition. I am sure I would receive better treatment and a better holiday experience if I stay at Andaz Tokyo which is across the street!
Hotel Toranomon Hills
4.6/558 Recensioni
Hotel Toranomon Hills - Selezione di Cayuan Super alta valutazione, servizio di prima classe, hardware 2024 è appena aperto, alta qualità, anche se la stanza è piccola, dovrebbe essere tutto il possibile, il panorama della torre di Tokyo prenotato, non ci sono requisiti troppo alti basta La sala fitness è cambiata con la stanza al 13° piano, e il suono è un po'piu' isolato, altri sono perfetti Il posto è molto buono, e la metropolitana è diretta ovunque. La prossima volta a Tokyo, sceglieremo.
Ana InterContinental Tokyo, an IHG Hotel
4.2/5138 Recensioni
Ho soggiornato al Club Intercontinental Junior Suite Luna. Il servizio nel club lounge era calmo e le camere sono state ampiamente rinnovate e molto pulite e confortevoli. Il tè del pomeriggio era la giusta quantità ed era delizioso con il tè di Ronnefeld. Tuttavia, la vista è sottile perché l'hotel in sé è vecchio e le finestre sono strette.
Andaz Tokyo Toranomon Hills- A Concept by Hyatt
4.8/585 Recensioni
This review will be hard to write, it's a very nice hotel but I also find it hard to recommend to tourists. Room: The Tokyo Tower view room is very pretty at night. The bed is comfy. I don't like having the closet on the opposite end of the sleeping area though, I find that very inconvenient when packing/getting ready. And for a hotel that opened in 2016, that TV is tiny and needs to be larger. The Aesop products are nice, and come in big bottles with pumps (which I prefer over tiny bottles). They also have the coolest slippers! Service: Concierge helped me reserve dinner, and had confirmation letter ready at check-in. Check-in/out was fast and easy. They offer free HH in lounge, I was pleasantly surprised to find live performance! Food offering during HH is pretty basic, but that's ok because I'd rather be eating in the city anyways. Evening turndown service could be enhanced a bit, may need to borrow a page from your colleagues at Grand Hyatt ;) Location: This is the one thing that truly sucks about this place for tourists. Toranomon Hills is a very business-heavy area, a ghost town after 6 p.m. There's no department stores, no shopping, only two convenience stores nearby, barely any dining options after 9 p.m. To do anything you'll need to get on a subway/taxi from hotel. The walk to the subway station is frankly a little longer than I like, but it's indoor underground which is nice for cold and rainy days. Overall, I would recommend a stay here if you're on a work trip and your office is in the area. Or you just have to check this place off your bucket list because of its design or the room with Tokyo Tower view. As a typical tourist in Tokyo who values convenience and accessibility to restaurants and shopping, I probably won't be back. It's a shame because this place has so much potential if it was in a better area, but I guess you can't have it all!
Hotel Villa Fontaine Grand Tokyo-Roppongi
4.3/5185 Recensioni
Akasaka/Robbongi/Azabu
Le strutture sono vecchie e il bagno e la vasca sono leggermente ingialliti e sembrano un po' storici. Dovresti prendere in considerazione un copripiumino con cerniera per la tua trapunta? Almeno la trapunta e il nucleo della trapunta non si confondono quando è coperta, il che è una pessima esperienza. Nel complesso la camera dovrebbe essere considerata uno standard a tre o quattro stelle in Cina. Se i servizi igienici e la vasca da bagno venissero aggiornati, l'esperienza degli ospiti potrebbe essere migliore.

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