MonAsty, Thessaloniki, Autograph Collection

Excellent in every aspect. Best choice in Thessaloniki. New hotel, nice design, great staff and perfect breakfast. Heartfully recommended))

excellent hotel and friendly staff!

酒店很新，在當地算不錯的酒店了，而且離海濱廣場很近，很方便

服務態度還有衞生狀況都非常棒，樓頂酒吧是亮點❤️

Our stay at the Autograph Collection Hotel in Thessaloniki was outstanding. We were particularly impressed with the entire reception team and the front office manager. As Titanium members, we were graciously allowed to stay in our upgraded suite for the entire duration of our vacation. The hotel itself is beautiful, and the staff is exceptional. Their professionalism and kindness made our stay truly memorable. We highly recommend this hotel and look forward to returning in the future.

We stayed at this hotel for three nights (two rooms) for a family reunion. The staff members were outwardly nice at first. Then everything changed. The A/C in the room wouldn’t go down below 22.5 degrees Celsius so, drenched in sweat in the middle of the night, we called the front desk, and they “lifted” the block over the A/C (which is ridiculous for a supposedly “luxury” hotel in the hot summer of Greece, to begin with). Then the cheap Nespresso machines in our rooms didn’t work properly, and after raising the issue with staff three times, nothing happened. The lighting in the room is silly—an annoying number of switches that one has to waste time on figuring out. A day before checkout, a staff member reminded me that checkout time is at 11 am, meaning we had to vacate the rooms by then. Later she justified her remark by saying she was trying to see if I needed late checkout as a Gold Elite member, but she didn’t ask me whether I needed late checkout. At checkout, it was took forever to get an actual bill for the two rooms (this hotel doesn’t email guests a folio with the bill like other Marriott properties), and I saw one of the front desk people roll her eyes at the other when I insisted on receiving a bill with itemized charges. At the end, no one offered to help us with our bags—my 87-year-old mother was carrying a bag with great difficulty, yet the initially “nice” staff, including the valet, just stood there. We felt as though we had been kicked out of the hotel that claims to be “luxury” and “nice.” There were nice things about the hotel, such as the location and the fact it’s new and generally nicely appointed, but our experience with the staff was that they were two-faced and/or in dire need of good guest services training. Right before this hotel, I stayed at the Nagoya Marriott in Japan (cheaper than this hotel), and would recommend the MonAsty take a lesson in guest services by the Nagoya Marriott staff.

Just returned from staying one week at this lovely boutique hotel. All the staff from house keeping to reception were so polite and friendly and a special mention to Marianthi and Peter. The hotel is situated in an excellent location, and when you walk into the building, has a calming atmosphere. The spacious room was well fitted and we had a relaxing time at the roof top pool. In my opinion, this is the number 1 hotel in Thessaloniki. David & family, London UK

This is simply Great hotel. Great location, Great team and Great service. No need to write more about.. Many thanks to all staff and mainly to Peter from reception, Elaine from guest relationship and big thanks to Sevi from the dining room (Breakfast).