Upon arriving at the resort, we were surprised by an unexpected $48 daily charge for parking. The online booking showcased rooms that turned out to be timeshare accommodations, which we wouldn't have chosen had the accurate options been presented.
Upon entering our room, we discovered multiple spider webs in the corners, an issue that surprised us. Despite notifying the front desk, they showed little concern and didn't offer to address the situation promptly.
While our ocean view was perfect, dirty windows hindered our visibility. After multiple requests, the cleaning was done three days into our stay, significantly improving the view.
Towel machines were consistently empty in the mornings, with staff claiming they didn't start until 9 am. The resort's transportation, including trams and boats, faced issues, leading to inconveniently long wait times and difficulty accessing amenities.
Notably, the lack of umbrellas at the pool, absence of microwaves in the room, no water fill-up stations, and limited ice machines on each floor added to the overall dissatisfaction with the resort experience.
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