Wyndham Grand Plaza Royale Peach Blossom Hot Springs Resort Hunan

酒店非常滿意，服務很到位，感謝酒店龔志勇工作人員的周到服務 不愧是 2021新開業的酒店 真的太棒了[強] 住半山腰 [玫瑰] 整層公共區域親子玩耍系列 [太陽] 目測房間層高接近4米[咖啡]爽歪歪 牆布 地毯設計 非常萌萌噠 加熱全自動馬桶十小童小馬桶 而且服務還槓槓滴[跳跳][跳跳][跳跳]

環境優美，早餐好！下次再來！服務員很熱情好評

🔔服務：我覺得除了前台小姐姐有比較熱情的服務意識，其它沒有服務可言。我沒法形容一個五星度假酒店的服務水平。 🍃環境：總體還不錯，在山上安靜，空氣還行，酒店還沒完工。 🧹衞生：小童房的衞生有待提高，小朋友的圓床上鋪還是一層灰，不乾淨。山景大床房還行。酒店內部衞生還行。 特別重點提一下餐廳，菜品還行，服務和衞生環境以及服務水平比快餐還差，並且週末接待能力極差。一百多人就餐，就幾個服務員。 特別提一下，沒服務可言，裝修水平就傳統温德姆的標準。再次提醒，酒店沒服務，自助可以。

整體感覺服務都是很不錯的，就是太大了，從酒店走去游泳館很遠，對於我這種懶人來説真的需要勇氣，空氣很好，吹着晚風在外面也沒有夏天的炎熱。適合帶小朋友玩耍。

酒店還蠻舒服的，温泉也挺有心意的，特別是Kevin，服務好，親切，還幫忙提行李，提醒也很到位，各個地方都還安排的挺到位的

卫生：Ok 环境：OK 服务：Ok 设施：OK 早餐:OK 无限次温泉体验:OK

Check-in lady is really bad. She is so confused with using my credit card for authorisation. She was not welcoming at all. Very very stupid person. I asked her many times that i am first time here, and what can i do here? She just said to take a look at the map. I was not happy at all. She has no heart to make my stay in Taoyuan happy. However, the next day, lucky for me, two interns were very nice to show me around the whole estate. They were very patient with me, and my feelings changed about Taoyuan. I loved it. Then today, when I check-out, to my surprise, the same lady at the checkout again. That stupid person screwed up my check out and did bot return my authorisation credit to my credit card. She called me to say that the authorisation failed when i first checked in. Oh my god. This is really impossible! What made me angry was that she took ¥0.01. This give me problem with my credit card company. This stupid person make me hate my trip to your property. Beginning and end!

房間寬敞乾淨，孩子們特別喜歡泡温泉，早餐也可以，希望要大力改進中餐廳水平，餐廳收費高能理解，但實在不好吃，然後晚上的燒烤也是全無風味除了鹹。第二天午餐我們是也附近農家樂吃的，比酒店強多了

很好的一次體驗，我們是五一那天來的，前台最右邊那個小哥哥態度很好，辦事也很快。特意要點個贊！還有管家也回覆很及時。 唯一欠缺的就是自助餐廳種類太少了 下次肯定還會來！