Tallinn City Apartments - Old Town

Appartamento ristrutturato accogliente, pulito e carino nel centro della città vecchia. Posizione molto buona L'appartamento è posto al 5°. Pavimento. Personale gentile e disponibile al 1° piano. Buoni letti, bella cucina, 2 bei bagni e uno con una buona sauna. Se avessimo qualche domanda, il personale ha risposto rapidamente.

Terribile... da evitare... Bella posizione e appartamento ma senza acqua calda... assolutamente uno scherzo Temperature sotto zero all'esterno e senza acqua calda... nessuno che possa contattare... Da evitare a tutti i costi... Prenota letteralmente ovunque...

What a lovely and quiet apartment in Vene 19. We were 5 friends, and we stayed one night. The view from the window was amazing. It was nice as there was plenty of room also in the living room. The apartment was quiet as requested. Will definitively come again.

Management was dishonest with me and caused me unnecessary hassle. I booked an apartment for a 2 night stay and when I saw that my apartment was on the 4th floor without an elevator, I contacted the property to cancel because I have bad knees and could not carry my suitcase up steps. When I contacted them to cancel, telling them that I cannot due steps due to my bad knees, they offered me another apartment on the “first floor” and I said that works - assuming it was truly on the first floor of the building. I already had booked a different hotel and I was fine with losing money on City Apartments but in light of their offer, I cancelled my other place since it wasn’t paid for yet. Then I arrived and upon entering the building I quickly realized my apartment was really on the 2nd floor because they call the first floor the “ground” floor. When I contacted them their excuse was that “we didn’t know you needed ground floor because you didn’t specify ground floor”. Now, I told them I could not do stairs so why would they think that this “first floor” apartment would work for me? Any logical human being would understand that no stairs means no stairs. It doesn’t mean “hotel guest can climb one flight”. I went up to the room anyway and upon entry the place smelled like sweat. It was so gross. It was dingy and worn in. I then rebooked the other hotel at the same rate as City Apartments the hotel was way nicer. I would not recommend this place. Book a hotel - it’s not any more expensive.

We had a superb stay at Tallinn and it was mainly due to TCA’s customer service attention. a. The apartment selection was very easy. We were well informed of options and were even offered an upgrade when our selection was later taken off the market. We did not have to ask for it. It came as a service gesture. b. The process for key pick-up was clear and very simple. c. Our comment about a small deficiency in our apartment amenities was handled within hours of reporting it on day 1. d. The staff recommendations on attractions, markets and transport points were detailed and turned out to be exactly right. e. The check out process and key drop off was also made as easy as it could for us. f. Finally, a taxi was also reserved for us the night before our early check out. An email confirmation was even sent to me with all pertinent details. Centrally positioned, TCA offers a great value proposal. We have been extremely well received by the TCA personnel throughout our stay and at every contact point we had with them. We will keep very positive memories of both the beautiful Tallinn medieval city and the TCA experience which made it all the more enjoyable.

Clean & stylish apartment. We slept very well and found the place very comfortable in general. The location is great, can recommend the coffee at Caffeine which is only a few steps away! The customer service pre-stay was very good and quick too. No complaints from me, I’d definitely stay here again :)