Recensioni su Pullman Khao Lak Resort

Risposta dalla struttura: Gentile ospite, grazie per aver condiviso il tuo feedback con noi. Siamo lieti di sapere che hai apprezzato il nostro grazioso hotel, le camere spaziose e la posizione tranquilla sulla spiaggia, ma siamo davvero dispiaciuti di apprendere che la tua esperienza con il nostro servizio non ha soddisfatto le tue aspettative. Ci scusiamo sinceramente per il servizio lento e per qualsiasi inconveniente riscontrato in merito al costo del servizio. Abbiamo preso nota delle tue preoccupazioni in merito al tempo di attesa per bevande e cibo al bar della spiaggia e ci occuperemo di questo con il nostro team per migliorare l'efficienza. Per quanto riguarda la tua iscrizione ad Accor, i punti possono essere guadagnati quando prenoti direttamente tramite l'hotel o quando paghi direttamente al punto vendita e porti il ​​conto alla reception per ottenere l'accredito dei punti. Ci impegniamo sempre ad aiutare i nostri ospiti a massimizzare i vantaggi della loro iscrizione seguendo la procedura e la politica corrette. Ci scusiamo per qualsiasi confusione e lavoreremo per garantire una comunicazione più chiara in futuro. Il tuo feedback è inestimabile e apprezziamo davvero il fatto che tu abbia portato queste questioni alla nostra attenzione. Ci auguriamo di avere l'opportunità di accogliervi nuovamente in futuro e di offrirvi un'esperienza decisamente migliore. Cordiali saluti,Warangrat D. (Jee Milk)Guest Experience TeamPullman Khao Lak Resort

Risposta dalla struttura: Dear Valued Guest,Thank you so much for your kind words and for taking the time to share your experience with us.We’re delighted to hear that you enjoyed your stay. We appreciate your feedback regarding the breakfast selection. While we aim to offer a variety of dishes to suit different tastes, your comment is noted and will be shared with our culinary team for future menu planning.It was truly a pleasure to host you, and we’re so glad your stay left a lasting impression. We hope to welcome you back again soon!Warm regards,Warangrat D. (Jee Milk)Guest experience team

Risposta dalla struttura: Dear Valued Guest,Thank you for sharing your experience with us. We’re delighted to hear that you enjoyed the beautiful surroundings and the peaceful, private atmosphere of our hotel. It’s always wonderful to know that our guests appreciate the view and the setting.We also appreciate your honest feedback regarding breakfast. While we're glad it was satisfactory, we’re sorry to hear it didn’t fully meet your expectations. Your comments have been shared with our culinary team as we continuously work to improve the dining experience.We truly value your input and hope to have the opportunity to welcome you back again soon.Warm regards,Warangrat D. (Jee Milk)Guest experience team

Risposta dalla struttura: Dear Valued Guest,Thank you for your wonderful feedback regarding our service. We appreciate your note about the plumbing issues, and your comments will be taken into account as we continuously strive to improve our facilities.Best regards,Pullman Khao Lak Resort

Risposta dalla struttura: Dear Valued Guest,Thank you for your kind words regarding our hotel and staff. We are delighted to hear that you enjoyed your stay and found our service to be exceptional. Your feedback is greatly appreciated.Best regards,Pullman Khao Lak Resort

Risposta dalla struttura: Dear Valued Guest,Thank you for sharing your feedback regarding your recent stay with us. We are pleased to hear that you found our rooms to be clean and our staff friendly. However, we sincerely apologize for the inconveniences you encountered during your visit.We understand your concerns regarding the lack of bathroom amenities and umbrellas. Your comments about the breakfast quality and value have been duly noted, and we appreciate your insights as they help us improve our offerings. Regarding the issue you faced with the door, we are glad our engineering team was able to assist you promptly, but we apologize for any inconvenience caused by the wait.We also appreciate your suggestion about having phones in the corridors for easier communication with the front desk. Your feedback is invaluable, and we will consider it in our ongoing efforts to enhance guest experience.Thank you once again for your comments, and we hope to welcome you back to Pullman Khao Lak Resort in the future.Best regards,Pullman Khao Lak Resort

Risposta dalla struttura: Dear Khun Pongpichit,Thank you for your lovely feedback. We're thrilled to hear that you enjoyed the excellent service and the festive reindeer welcome. Merry X mas. We look forward to welcoming you again soon.Warm regards,Warangrat D. (Jee Milk)Guest experience team

Risposta dalla struttura: Dear Guest,Thank you very much for your glowing review! We're thrilled to hear that you found our staff to be friendly and welcoming upon your arrival, and that you enjoyed the welcome drink. It's wonderful to know that you found your room cozy, spacious, and impeccably clean.We're delighted that you had a great breakfast experience with a variety of delicious options to choose from. Thank you for choosing to stay with us again; it means a lot to us to have your continued loyalty. We look forward to welcoming you back for many more enjoyable stays!Warm regards,Warangrat Duanghathai (Milk)Guest experience team

Risposta dalla struttura: Dear Mr. Michael,Thank you for taking the time to share your feedback. We\'re pleased to hear that you found the food enjoyable and appreciated the nearby dining and massage options. Our team strives to provide great service, and we regret that we fell short of your expectations in some areas.We understand that our location outside of Khao Lak town may be a concern for some guests, and we appreciate your feedback regarding shuttle services. We will certainly share this with management to explore possible improvements for guest convenience.We truly value your input and hope to have the opportunity to welcome you back for an even better experience in the future. Please feel free to reach out if there’s anything we can assist with.Best regards,Warangrat D. (Jee Milk)Guest Experience TeamPullman Khao Lak Resort

Risposta dalla struttura: Dear Valued Guest,Thank you for your positive feedback. We are delighted to hear that you enjoyed your stay and look forward to welcoming you back to Pullman Khao Lak Resort in the future.Best regards,Pullman Khao Lak Resort

Risposta dalla struttura: Dear Khun NessWani,Thank you for your feedback. We appreciate your comments on our service standards and will take your suggestions to heart as we strive for improvement. Your experience is important to us, and we will work diligently to enhance our service.We hope to have the opportunity to exceed your expectations on your next visit.Best regards,Warangrat Duanghathai (Milk)Guest Experience TeamPullman Khao Lak Resort

Risposta dalla struttura: Dear Khun Wassadee,Thank you for returning to our hotel and for your feedback. We're pleased to hear that Khun Lisa made a positive impression with her friendliness.We apologize for the issues you encountered with the room odor, dust on the TV remote, and the bathroom amenities. We will address these concerns with our team to ensure they are resolved promptly.We appreciate your feedback and hope to provide a more comfortable experience during your next visit.Best regards,Warangrat Duanghathai (Milk)Guest Experience TeamPullman Khao Lak Resort