Hotel con piscina a Antigua Guatemala

Excelente!!!

Great city location Easy walking to all sites Town sites including look out, please the Volcanos can be seen from outside the hostel. staff are very good at trying to accommodate you needs, you can book hikes ATv tours and walking tours at the hostel. There is events on every day like movie nights, salsa classes, Spanish classes, and also the hotels offers spa services. Post card perfect location ! Well managed safe clean friendly Make sure you book Atitlan Selina it’s beautiful, after Antigua get 30% off if you book at reception also use Selina app to get discount codes , We used adventure travel to go on an ATV tour fun and easy way to see a lot of secrets of Antigua in short time.

The hotel is a jewel! A restored convent, it is like a paradise. Our room was an extremely spacious suite, exceptionally comfortable for the six nights we were there. The hotel staff is just wonderful - not at all obsequious - just very genuine and efficient. The food in the restaurant was outstanding. Everything you might want when traveling abroad, but special in its own way. Not just a pizza, or just a steak, but a creative and interesting pizza, and a deliciously sauced steak. And the place is beautiful, very calming, with lots of interesting art work. I loved it.

Aside from all the great things they offer and fulfill, the gardens, the peaceful atmosphere and the cozy facilities, this time I have a happy anecdote to share. My daughter (3) left a very special doll in the room. After getting back home and searching everywhere we realized the doll had stayed in the hotel. I called a week after and they offered to keep her safe indeterminately as long as I called every couple of months to express I still needed her. After 2 months I asked if they could have shipped to me (of course, me paying for the expenses), and they coordinated the shipment, followed up and long story short, the doll is safe at home, intact and very relaxed after staying 2 months in the hotel.

This hotel has so much potential but so badly managed and poorly maintained. We had booked three nights and only stayed one; Here are some of the reasons: 1. The pool doesn’t work (they never informed us of this nor published it on any of the sites) 2. When we arrived to our room, we noticed the AC was making some really weird noises and not cooling (thank goodness it wasn’t summer otherwise it would have been a sauna in there) . We called reception at night but it wasn’t fixed and we had to spend the night hearing the equivalent to an engine inside our room. 3. If you are brave enough to stay here MAKE SURE YOUR ROOM DOESNT FACE THE STREET, otherwise be ready to be awake at 4:00 am by drunk people and passing cars. 4. In the morning I was taking a shower and noticed the water wasn’t draining properly, then I noticed the mold (caused by the lack of proper drainage) My husband asked the hotel manager (Marco Vinicio) for a room change. It took him 5 hours to give us an answer (even though we checked with him 3 times during the morning). At the end, the change couldn’t happen. We then proceeded to book at Casa Santo Domingo (which is AMAZING by the way) and the manager told us we needed to contact Booking directly if we wanted to get reimbursed. I showed him Booking’s policies online, which clearly stated that it is up to the hotel to give the reimbursement, he said that’s not how they do it. I then proceeded to call Booking so they could request the reimbursement (like he had asked me to do) and after getting an email from Booking, he then proceeded to say they could not do it. This whole ordeal was now on its 6th hour. During this time other guests complained about BUGS on their beds. I asked the to talk to Jessica Lopez (who is the sales manager) and she refused to talk to me - in person or over the phone. By this time, Marco Vinicio was literally hiding on the second floor where I had to go get them. Even the guy from Booking (who stayed on the phone with me for about an hour) was in shock about how badly they were handling the situation. This was such an anticipated vacation, my husband and I had been planning it for a year and they managed to ruin it.

Vantaggi: il giardino è buono, la camera è ampia, il paesaggio è senza guasto, l'atmosfera è piena, e la sera è calda. Disvantaggi: il servizio non è sufficientemente addestrato, la colazione è molto semplice e la posizione è lontana, manca una sensazione di lusinghiero per questi più grandi prezzi di 2000 e il prezzo è più conveniente di quello comune In generale: le strutture e i servizi sono difficili da capire, ma questo panorama è deplorevole.