Hotel con piscina a Hexham

Starting with the positives, the hotel & grounds are beautiful. We stayed in a suite which was large and beautiful, but a little dated. A free mini bar too was definitely a perk. Onto the cons. Something we read about before we visited was that there are dirty plates and champagne buckets left in the corridors for a number of days before they are removed. We experienced the same unfortunately. Also, the food was average but VERY expensive. I also requested a small gesture of sorts for our evening dinner reservation after we had got engaged that day and nothing materialised. After making a comment to the receptionist the morning after, although an apology was received, she couldn’t wait to take my £40 for the romantic gesture I had organised the first evening but offered no recompense for my request at dinner. Finally, The vast majority of staff there are very young and generally lack those core customer service skills that can make or break a stay, especially when you are paying a premium price. All in all, the stay was ok, but it could have been a lot better by making some very small & simple changes. P.S don’t forget your pillows!!

We bought our stay through WOWCHER and things went wrong from the start .Trying to contact the Hotel was impossible with no one seemingly able to pick up a phone or answer an email .I thought at first that the Hotel had maybe closed down but i eventually got through by contacting Bespoke Hotels direct .All this to just book Dinner .WOWCHER sold it as Hexham - no actually nearly 6 miles from Hexham but in a really lovely spot .We were allocated a TWIN room eventually but we wanted a DOUBLE - which were on the website when i was trying to make contact originally but none were available when we eventually got through .I also have a back issue which means walking any distance or LOTS of Stairs is impossible but i do have a Mobility Scooter .They managed to swap our Twin with someone else's Double and we got one in the annex part of the building on the ground floor .I was doing so well with my walking when i arrived and actually just managed with my stick - all that was about to change .We drove around to our room and it became evident that i would not manage the walk internally to the Restaurant so i would have to use the Scooter .The Room its self was basic and in a definite need of a paint as the walls were marked but the biggest problem was the Heating .Even though it had the knobs to turn it up/down , they didnt work and it was on full belt. You ask any woman of a ”Certain ” age what the biggest problem is at that age and they will tell you its been too hot in bed at night .We have Polar Bears and Penguins wondering around at home as i like it really cold but the only way we could get the heating turned down was by going to Reception and she asked the Manager ? Give them there due , they did turn it down but by the time we got back from Dinner , it was full belt again .Some Man in the next room , let out an almighty burp , so you can tell how thin the walls were .The next problem was that it was dark outside , so i couldnt use the Scooter as i couldnt see where i was driving or over what and it was also raining and you cannot use them in rain so we had to drive back round to the Front Door . The Dinner itself wasnt bad but we thought quite overpriced .We had the Charcutier Board for 2 - 2 slices Ham , 2 slices Prosciutto , 2 slices Salami , 2 pieces Cheddar , a piece of Goats Cheese and a Baguette with some Piccalilli and Branston - £19 ???? As we had £50 F&B Voucher included , our Dinner cost an extra £27.90 with my Hubby having Fish and Chips (overcooked Chips) and i had Belly Pork - 3x3x3 inch with Mash and Red Cabbage - really boring . After Dinner we went back to the room and after watching some TV , we went to bed .I woke up around 1 ish and the Room was RED HOT AGAIN - EVEN WITH THE WINDOW OPEN .We coudnt leave the Curtains open as there was a Motion Sensor Security Light in the Car Park that was creating a Disco effect in our room everytime a random animal went past .Unfortunately the Curtains were that thick , they let very little cold a