Kimpton Bamboo Grove Suzhou

Nice zen atmosphere and rooms! Breakfast and service were top notch!

Location is convenient to many sightseeing spots. Food at the hotel is good. Service from housekeeping, front desk and restaurant is great and attentive. Special thanks to Helena and Brian serving breakfast at the restaurant. Very attentive and helping my mom in her 70s all the time. If you want to try something else other than hotel food, right outside the hotel you will find lots of restaurants of different cuisine and cafes, literally within 1 min walk.

Very nice room (standard river view), staff mostly very friendly and competent, good location in a rather posh shopping area and 10mn walk from one of Suzhou's most famous garderns.

I visited Jiangsu, China on a business trip and planned to spend the weekend exploring the surrounding area. The main reason I chose Suzhou instead of Shanghai was the Kimpton Hotel. I was not disappointed—the quality of service fully met my expectations, and the hotel’s distinctive architecture, unlike anything I have experienced at other hotels, left me deeply impressed. Although I have stayed at other IHG Group hotels before, the service I received here stood out as truly exceptional. I would especially like to thank Host Cherry, who consistently checked in via chat to ensure I had no inconveniences, as well as the hosts (whose names I regret I cannot recall) who helped with bicycle rentals, confirming train destinations for my trip to Suzhou Station, and recommending dinner options at the restaurant. Thanks to their warm and attentive service, I had a wonderful stay. If I visit the area again in the future, I would love to return to this hotel.

Our recent two-night stay at the Suzhou Kimpton Bamboo Grove Hotel exceeded all expectations, creating a memorable experience that exemplifies luxury hospitality at its finest. From the moment we arrived, we were greeted by their adorable canine ambassador, Kylie the Labrador, setting the tone for the warm hospitality to follow. The check-in service was remarkably efficient, with special recognition to Rainbow who ensured our party of three couples, including elderly parents, received accessible room upgrades. The staff's attentiveness was evident throughout our stay—they greeted us in corridors, anticipated our needs, and maintained a perfect balance of professionalism and friendliness. The rooms were impeccable, featuring premium bedding, turndown service, and high-end amenities including Dyson hair dryers. The quality of in-room offerings far surpassed what one would typically expect from a hotel at this price, demonstrating their commitment to excellence down to the smallest detail. The property beautifully integrates historical courtyards and buildings, creating tranquil outdoor spaces perfect for relaxation. Bar 168 became our favorite evening gathering spot for social hour and drinks, offering the perfect atmosphere to unwind after exploring the city. We were there during a heat wave and were perfectly contented to not leave the hotel at all. Breakfast was truly an event worth anticipating each morning at their black pearl rated restaurant. The diverse selection included both Western and Chinese cuisine, with standout features being the made-to-order noodles, wonton, and egg station. We particularly appreciated how staff consistently offered tea or coffee upon arrival, ensuring we always had a warm beverage to enjoy with our meal. The hotel's strategic location offers unparalleled convenience—situated directly above an MRT station and adjacent to a modern shopping area. For those seeking cultural experiences, a short 15-minute walk leads to the historical tourist district, making this property perfect for first-time visitors to Suzhou through winding neighbourhood streets. We extend our gratitude to Cherry for a smooth checkout process, and even the hotel's merchandise—particularly the keychains—provided charming mementos of our stay. The Suzhou Kimpton Bamboo Grove Hotel represents hospitality at its finest, and we cannot recommend it highly enough for travelers seeking an exceptional experience in Suzhou.

Amazing location. Very good happy hour at the bar.