No.99 Yangchenghu Middle Road, Xiangcheng District, Suzhou, Jiangsu, ChinaDettagli hotel
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Corrispondenza del prezzo
1 notte
Recensioni degli ospiti
9.2/10
Molto buono
172 recensione
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Recensioni verificate
Ubicazione9.2
Strutture e servizi9.1
Servizio9.3
Pulizia9.4
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Tutte le recensioni(172)
Recensioni positive(168)
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Camere ampie(13)
Ottimo rapporto qualità-prezzo(12)
Reception gentilissima(11)
Tranquillo e accogliente(9)
Comodo per lo shopping(7)
Aria condizionata buona(5)
Ideale per viaggi di lavoro(4)
Molti servizi(3)
Recensioni negative(4)
Utente ospite
Suite Deluxe (2 camera/e)
Soggiorno: dic 2024
Viaggio con amici
8 recensione
10.0/10
Eccezionale
Pubblicata: 9 feb 2025
comfortable hotel with the price
Traduci
Risposta dalla struttura: 尊敬的顧客您好!感謝您對我們酒店的支持,我們始終相信好的口碑一定是從客人最真誠的滿意度推薦出去的。我們非常榮幸為您提供最優質服務,酒店位於蘇州火車站和蘇州高鐵北站的中間地段,離蘇州園林、山塘街,平江路等旅遊景點都比較近。靠近蘇州滬寧高速蘇州出口僅需5分鐘車程,旁邊靠近天虹購物中心,非常歡迎您無論商務出差或者旅行可以再次選擇我們酒店,真誠期待您的再次入住!
DanDeLioness
Camera Superior (2 letti)
Soggiorno: giu 2022
Viaggio con amici
33 recensione
4.5/10
Pubblicata: 27 lug 2022
This is simply a hotel to rest your head for the night. The service was terrible! My friend and I checked in on Saturday evening and gave all the information required including passport biopage, last entry into China, 24 hour nucleic acid test and a green health code. We went to a party that night, returned to the hotel and went to bed tired. On Sunday morning we were startled out of our sleep by a loudly ringing phone at 8:00 am! The receptionist then came to our rooms to ask us to see our passports again and tell us that we should go downstairs to do the 48 hour nucleic acid test at 10:30am although we had already done it the previous day 😟 (24 hours ago). So our sleep was cut short! An Ayi then came to clean the room. A few minutes later, the receptionist returned knocking on our door. She brought one of the used towels that the Ayi must have given her and told my friend not to wipe her face with the towel because it left a light brown mark on the towel (probably make-up). The receptionist entered our room, picked up the box of tissue on the desk and told my friend that she should wipe her face with that, not the towel.😵💫 We have never experienced this type of service before and were appalled! My goodness! Towels were made to be washed!😑 Besides that, the curtains in the room were really dusty and affected our noses.There corridors also smelled quite stale during the 2 days we spent there. I would not recommend staying here for several reasons, especially if you are a foreigner.
1- The receptionists don't understand how to read a foreigner's passport.
2- Poor service - They are not considerate of your time. They urgently wake you out of bed if they have any questions when they could just simply wait till a decent time like 10am to call you, knock on your door or tell you to come to the lobby.
3- Poor service - They apparently don't offer towels that you can wipe your face with.🙄
Traduci
Risposta dalla struttura: Dear Madam Hello: Thank you very much for choosing to stay at Xiaopu's house and sharing your stay experience. Xiaopu is sorry to bring an unpleasant stay experience during your stay! Xiaopu also has a general understanding of what happened! In the morning, the hotel business district organized all nucleic acids and the end time was 10:30 in the morning. All staying guests and staff need to perform their nucleic acid obligations! So call your room at 9:00 in the morning to remind and consult to confirm the visa validity page of your passport. The towels in the hotel can wipe your face. When my aunt was cleaning, she found that a large area of a towel was dyed pink. After communicating with you later, it was confirmed that it was lipstick. We will handle it manually and remind you to remove makeup. I hope to use professional makeup removers/tissue paper to wipe it., maybe the waiter's expression is not clear enough for you to understand the mistake, we will also do a case analysis of the problem you reported and communicate it to every colleague in the store. Xiaopu and all colleagues in the store are based on the purpose of serving every guest well, trying their best to achieve 0 mistakes and 100% good service. We are deeply sorry for your stay experience, but we hope you can review the progress of Xiaopu's family again and support us again. I wish you a happy and good mood every day~~
Risposta dalla struttura: 尊敬的顧客您好!感謝您對我們酒店的支持,我們始終相信好的口碑一定是從客人最真誠的滿意度推薦出去的。我們非常榮幸為您提供最優質服務,但我們是璞拾公寓酒店哈,酒店位於蘇州火車站和蘇州高鐵北站的中間地段,離蘇州園林、山塘街,平江路等旅遊景點都比較近。靠近蘇州滬寧高速蘇州出口僅需5分鐘車程,旁邊靠近天虹購物中心,非常歡迎您無論商務出差或者旅行可以再次選擇我們酒店,真誠期待您的再次入住!
Risposta dalla struttura: 尊敬的賓客您好,很抱歉因為按金的問題給您帶來不愉快的入住體驗,小璞很自責並把您反映的問題已經反饋上級及相關部門負責人。酒店領導層非常重視,並督促到相關部門負責人短時間內進行整改到位並執行。再次感謝您的反饋,期待您下次出差時檢閲我們的進步哈!祝您每天都有好心情~~
Risposta dalla struttura: 謝謝親的點評與分享,很高興看到您的反饋的入住感受。小璞期待與您的再次相見,祝您生活愉快!!
Utente ospite
Suite Deluxe (2 camera/e)
Soggiorno: lug 2024
Famiglia
22 recensione
10.0/10
Eccezionale
Pubblicata: 3 ago 2024
房間超温馨
Traduci
Risposta dalla struttura: 尊敬的顧客您好!感謝您對我們酒店的支持,我們始終相信好的口碑一定是從客人最真誠的滿意度推薦出去的。我們非常榮幸為您提供最優質服務,酒店位於蘇州火車站和蘇州高鐵北站的中間地段,離蘇州園林、山塘街,平江路等旅遊景點都比較近。靠近蘇州滬寧高速蘇州出口僅需5分鐘車程,旁邊靠近天虹購物中心,非常歡迎您無論商務出差或者旅行可以再次選擇我們酒店,真誠期待您的再次入住!
Risposta dalla struttura: 非常感謝親的分享及推薦。小璞很開心,您的讚美是我們成長的基礎,小璞期待您的再次到來,小璞將繼續努力,將您的入住體驗傳遞給每一位旅客,期待與您的再次相見哦~
Hao54646
Camera Superior (2 letti)
Soggiorno: mar 2025
Viaggio con amici
3 recensione
10.0/10
Eccezionale
Pubblicata: 19 apr 2025
非常不錯,酒店乾淨,交通便利吃飯也方便。前台也很細心專業。非常推薦
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Risposta dalla struttura: 尊敬的顧客您好!感謝您對我們酒店的支持,我們始終相信好的口碑一定是從客人最真誠的滿意度推薦出去的。我們非常榮幸為您提供最優質服務,酒店位於蘇州火車站和蘇州高鐵北站的中間地段,離蘇州園林、山塘街,平江路等旅遊景點都比較近。靠近蘇州滬寧高速蘇州出口僅需5分鐘車程,旁邊靠近天虹,天街購物中心,非常歡迎您無論商務出差或者旅行可以再次選擇我們酒店,真誠期待您的再次入住!
Xiaoyuyyyy.
Camera Superior (2 letti)
Soggiorno: nov 2024
Viaggio con amici
7 recensione
10.0/10
Eccezionale
Pubblicata: 1 gen 2025
出來跟朋友過生日,房間很不錯,空調很暖和,房間也很大,冰箱電磁爐油煙機一應俱全,衞生很好,很乾凈。
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Risposta dalla struttura: 尊敬的顧客您好!感謝您對我們酒店的支持,我們始終相信好的口碑一定是從客人最真誠的滿意度推薦出去的。我們非常榮幸為您提供最優質服務,酒店位於蘇州火車站和蘇州高鐵北站的中間地段,離蘇州園林、山塘街,平江路等旅遊景點都比較近。靠近蘇州滬寧高速蘇州出口僅需5分鐘車程,旁邊靠近天虹購物中心,龍湖天街,非常歡迎您無論商務出差或者旅行可以再次選擇我們酒店,真誠期待您的再次入住!
Utente anonimo
Camera Superior matrimoniale
Soggiorno: apr 2024
Coppia
1 recensione
6.0/10
Pubblicata: 26 mag 2024
被子上有異物
Traduci
Risposta dalla struttura: 尊敬的賓客,感謝您對酒店的點評!對於您在酒店入住期間的經歷,我們深表遺憾。您的寶貴意見對我們非常重要,我們會將意見告知相關部門進行整改。若您下次至此,希望能再次預訂本酒店,給我們一個機會致歉。期待您再次光臨!
Risposta dalla struttura: 尊敬的顧客您好!感謝您對我們酒店的支持,我們始終相信好的口碑一定是從客人最真誠的滿意度推薦出去的。我們非常榮幸為您提供最優質服務,酒店位於蘇州火車站和蘇州高鐵北站的中間地段,離蘇州園林、山塘街,平江路等旅遊景點都比較近。靠近蘇州滬寧高速蘇州出口僅需5分鐘車程,旁邊靠近天虹購物中心和龍湖天街,非常歡迎您無論商務出差或者旅行可以再次選擇我們酒店,真誠期待您的再次入住!
일생평안
Suite Deluxe (2 camera/e)
Soggiorno: apr 2024
Famiglia
22 recensione
8.5/10
Molto buono
Pubblicata: 19 giu 2024
3명이서 여행하기에 방2개 침대가 2개 있어서 편햿어요
시설은 깨끗했고 앞쪽에 상가에 늦게까지 음식을 파는 식당이 많아서
새벽까지 술과 음식을 먹었네요
Traduci
Risposta dalla struttura: 尊敬的賓客,感謝您對酒店的點評!對於您在酒店入住期間的經歷,我們深表遺憾。您的寶貴意見對我們非常重要,我們會將意見告知相關部門進行整改。若您下次至此,希望能再次預訂本酒店,給我們一個機會致歉。期待您再次光臨!