Floral Lux Hotel·Suzhou Moke Garden Garden Culture Hotel

Really fabulous stay and loved the architecture!

If you want a classic "Shouzhou Garden Hotel" experience with a family feel. this is it!!! The boss himself is doing the gardening, service, even the bell boy task. (he carried our suitcase to the car pick up spot due to May 1 crowds, the shuttle could not drive through :-) The room is beautifully decoed in chinese style furniture, the garden is gorgeous. and the add on free "shouzhou traditional opera, singing and talk show " are performed in the garden, blended in with its beautiul garden setting. only suggestion is do avoid Chines public holiday season, beside tripled hotel cost, the water village at the door step lost a bit atmosphere with shoulder to shoulder tourists:-) But the hotel is top notch!!!

Very happy and excited to write this review. I would give 10 stars if possible. This hotel is truly a little treasure. We decided to splurge a little in Suzhou and found this hotel. It’s situated just a few steps from the main attraction street where you will see many people dressed up in hanfu taking pictures and enjoying themselves. This hotel is the only one of its kind where you can stay inside a traditional house with many beautiful gardens. The rooms were spacious, clean and comfortable. The fact that it was so close to the main attractions made it super convenient to go rest up in the middle of the day when it was too hot and too noisy. It’s like having a mini vision of the humble administrators garden privately just for you. Besides the excellent location and space, the service was also worth raving about. They picked us up timely with their golf cart and carried our heavy luggage🥹. As a foreigner, I wanted to deliver some stuff to the hotel and had input the wrong address… the lady at the friend desk was so proactive and helpful, I was so moved because she even offered to go pick it up from the wrong address I entered. I feel like I’ve never had such a kind and sweet host before anywhere and I just want to express my sincere thanks. 🙏 The breakfast was so plentiful and varied, we not only had more than enough to fill our bellies but our eyes as well because they all so well presented. If you are looking for a special place to stay, this is it!

tip-top service, will definitely come back to stay

墨客園進門一刻。藏在小巷煙火人間，沿岸枕河盡人家。踏步進入小小的蘇式園林，見水見喜，財源滾滾來。體驗墨憨齋，紅木傢俱厚重古樸。一盞花燈，一張雕花大床，想一牆之外的滾滾紅塵，享如此安靜的一方庭院。管家服務盡心全力，叮囑之語温暖人心。接駁車給力了，贊。有文化有評彈的園子。

總評5分（滿分5分） 設想一下，在平江路的一個巷子深處，有一個小小的蘇式園林式酒店，在其中一個院落庭院裏的柿子樹旁曬曬冬日暖陽，不理人情世故，拋開工作KPI，感覺有多爽。運氣不錯，上週一寒潮之後，天天都是大晴天，夢想照進現實。這是我第一次在攜程上點評（國內）酒店。 1、優點 衞生：房間、院落乾淨程度都不錯。 位置：所在位置位於平江路核心（網紅）旅遊區的心臟地帶，老闆在這兒建了一座蘇州園林式民宿酒店（也許是改建自舊宅），絕對的鬧中取靜，這點上講位置極佳。儘管會進出有些不便因此，但酒店的電瓶車服務很好的彌補了這個問題。 服務：酒店的管理人員、管家等，非常不錯，我的一些合理訴求都能得到及時響應，反饋的個別問題也能迅速解決，態度nice、積極主動。 早餐：它既不是自助、也不是a la carte，而是固定配給式早餐，因此早餐感受可能因人而異，但本人感覺是很不錯的，因為絕大多數種類（種類比較多，每樣都有一點點）都是符合我的口味的（江浙口味、偏清淡）。 設施：嚴格來講設施還是距離豪華有些差距的，但其主體核心設施還是比較好的，比方説被子用了羽絨被、也加設了暖風機等等，對於一家國內民宿來説應該也算不錯了。 2、不足 儘管上面説了管家等人員服務是相當出色的，但在整體服務和管理方面仍有改進空間。房間服務人員需要加強管理！ 儘管她們態度都很nice，，做起事來也兢兢業業，但和酒店管理人員在服務意識方面的差距十分明顯。客人的合理需求應該儘可能去滿足，如果無法、無權自主決定，那麼至少應該表示聯繫酒店管理人員後及時反饋，而不應該直接對客人say no。 其次是酒店在設施方面的投入還不夠，供暖採用的是（中央）空調式的暖風，因此供暖還是略有不足，另外房間非常乾燥。如果能有暖氣則會好很多。洗澡間的水壓也有些不足，需要改進（如果衹是我所在齋舍的個別問題，也需要儘快改善）。 可能比較少有客人像我們這樣連住5晚，但還是可以考慮對於連住好幾晚以上的客人後麪可以適當調整一下早餐花樣。 酒店挺好的，對我這種懶人還提供了本來沒有的洗衣服務，其實可以考慮今後就增加洗衣服務的，明碼標價即可，畢竟洗衣服務也應該是一家酒店必備之一。 3、其他 住客還可免費聽（看）評彈表演，很贊！