Foto Somerset Emerald City

Spacious room, with large living room and a reasonable size kitchen. Suitable for long term staying.

This was our first time in Suzhou and we had heard a lot about Somerset through reviews and knew we would have a great time here. Our room was upgraded, but there was an initial challenge around an additional bed, which they got it resolved in some time. The front desk is helpful and speaks and understands some English. We found Adrianna, another colleague of hers and Kenneth very efficient and helpful with our requests. Coco, was very helpful at the restaurant guiding us through where to find vegetarian options during our breakfast. Rooms have the amenities you would need when you come with a family. You can't go wrong with this one! Overall, the kids enjoyed the stay and the location is decent.

We are a family of four, booked two rooms and got upgraded to 2 suites. Great service, very helpful staff. Rooms were clean with complete facilities. We will definitely be back.

It really feel like home, this is the best hotel out of the four hotels I stay in the trip. It is value for money for this price, access to shopping, eating & place of attraction is also easy. This will be my only choice now whenever I come to Suzhou again.

Mr Li offered the best services for the entire stay. And good recommendations to explore around in Suzhou. The room amenities are good, just like a home stay.

Check in process was fast for 10 of us, good room size for a family, staff Xiao Yang was helpful, will stay again next time.

The room is very clean and spacious. Bathroom towels are fresh from the laundry and water pressure is strong and good. Buffet breakfast has sufficient variety but is payable at a small price. The hotel is located in town, a bit further from the cluster of places of interest. There is a shopping mall downstairs but we liked the shopping street besides the hotel which also has many eateries.

We got upgraded from 40sqm room to 70sqm room by Connie and Yuki and truly appreciate it. Coco too was very friendly and provided us information on where to go in Suzhou. We truly enjoyed our stay there

Super happy with someset hotel . Always feels like home whenever I stay there .