Tongli Lake Resort (Phase II)

We were happy with our stay here. The room was nicer than it looked online, and the hotel was really clean. There are playrooms for young children that are free (3 rooms with some different toys in each room). The rooms are a bit old and tired, but my 2 year old enjoyed playing there and requested UK hi back lots of times. For parents it is just great to have somewhere for your kid to play and have fun, especially as the weather was very cold when we went! Outside there is a play area and sand digging pit. Location is walking distance from Tongli old town. Restaurant does evening buffet, and buffet breakfast. The food is fine, more Chinese than western, my husband really liked it and my favourite part was the Beijing roast duck at dinner. The pool is warm, with floats and rubber rings to borrow. There is a little land train, it takes a 10 minute trip around the hotel grounds and the cost is 20RMB for one adult and child. For me it was very boring but my son loved it 😂 The staff are very warm and friendly, everyone is very professional. Each guest is connected to a butler on wechat before they arrive so you can easily send a message and get some help. Our butler is Yu Ting and she helped us very professionally. For me, the things the hotel can improve are (1) the animal petting zoo - by western standard the facilities for the animals are not very good, just concrete enclosure with hut. For foreigners, we do not really like this. (2) We had a problem with the other guests smoking in the hotel, eg in the coffee bar. When I complained to the staff they tried to stop the guests, but even though they repeatedly reminded them to stop, the other guests continued. In the end they arranged for me to move to a private room near the bar where I could avoid the smoking. I was very grateful that they found a solution for me and my baby, but I am speechless there are such guests who flagrantly break the rules and the hotel cannot stop them. We smelled smoke in some different public areas, so maybe this is a problem with several guests 🙁 Overall we are happy with our stay and it is a good place to spend a few days with kids.

This resort is truly an amazing place to visit in Suzhou. Very clean , beautiful and children oriented. There are hardly any part of it that doesn’t have any activity for babies. The behaviours of staffs are also up to the mark and more specifically the lady named Yu Ting was very co-operative.

非常棒的親子酒店，小童設施齊全，有滑梯、鞦韆、小火車，有室內不同功能的小童娛樂區域，有室外的探險樂園和旋轉木馬，一站式溜娃好去處。泳池分成人和小童，恆温28℃和32℃，可惜天太冷沒下水，以後來體驗。酒店細節到位，公共設施和房間內都有給孩子準備的踏凳，便利不少。感謝升級親子套房，寬敞舒適自帶滑梯。有智能馬桶，提供一次性馬桶墊，衞生間大，孩子泡澡有一次性浴缸套。非常感謝管家曉宇貼心周至的服務，體驗感很好，酒店送的各種小禮品是給孩子的小驚喜，很喜歡。另外酒店另一側有小動物區 ，可惜這次時間不夠，孩子説以後還來玩。非常推薦的親子酒店，離同裏古鎮近。

帶着父母一行4人入住同裏湖度假村，酒店環境很優美，湖邊散步很舒服，早餐品種比較豐富，但也碰到了部分團隊客人有不文明行為（霸佔咖啡機，吸煙等），不過我們這次整體感受是非常滿意的，因為遇到了非常優秀的酒店小管家曉宇，使得我們本次入住期間處處有驚喜，首先入住時在前台等待我們到達，並主動給我們的房型升級成了很大的套房，直面湖景，每天晚上會提醒我們8點半到9點半可以到西餐廳喝碗粥或甜品，睡覺前讓客房部送來了泡腳桶和熱水，非週末時間的西餐廳可以零點餐食，曉宇小管家知道我們晚上準備去點餐，早早地告知西餐廳給我們留了靠湖景的窗邊位，酒店雖然距離古鎮直線距離很近，但是步行到古鎮大門也要走1.5公里，曉宇小管家看到我們有兩位長者家，主動安排了車子接送我們去古鎮，在我們退房時，還送了我們一個酒店吉祥物小象玩偶。對於想度假的人來説，這是一家值得再來，值得推薦給朋友的酒店。再次真誠感謝曉宇小管家。

酒店工作人員服務態度非常好，從前台到客房服務都非常熱情周到，遇到問題也能及時解決，給人一種賓至如歸的感覺。酒店無論是環境、服務還是配套設施都超出了我的預期，下次還會選擇入住。特別感謝管家曉宇，服務太周到了，我們一大家子人一共訂了五間房，都對曉宇讚不絕口。

大堂寬敞豪華，入住辦理也很順暢，給升級了套房，面積大到超乎想象，房間內設施很奢侈，有兩個超大湖景陽台，景色宜人。贈送中葯泡腳。夜間安靜，睡眠很好。離店時還贈送了可愛的小公仔，女兒很喜歡。很好的住宿體驗，性價比高，值得推薦。