Tongli Lake Resort (Phase II)

We were happy with our stay here. The room was nicer than it looked online, and the hotel was really clean. There are playrooms for young children that are free (3 rooms with some different toys in each room). The rooms are a bit old and tired, but my 2 year old enjoyed playing there and requested UK hi back lots of times. For parents it is just great to have somewhere for your kid to play and have fun, especially as the weather was very cold when we went! Outside there is a play area and sand digging pit. Location is walking distance from Tongli old town. Restaurant does evening buffet, and buffet breakfast. The food is fine, more Chinese than western, my husband really liked it and my favourite part was the Beijing roast duck at dinner. The pool is warm, with floats and rubber rings to borrow. There is a little land train, it takes a 10 minute trip around the hotel grounds and the cost is 20RMB for one adult and child. For me it was very boring but my son loved it 😂 The staff are very warm and friendly, everyone is very professional. Each guest is connected to a butler on wechat before they arrive so you can easily send a message and get some help. Our butler is Yu Ting and she helped us very professionally. For me, the things the hotel can improve are (1) the animal petting zoo - by western standard the facilities for the animals are not very good, just concrete enclosure with hut. For foreigners, we do not really like this. (2) We had a problem with the other guests smoking in the hotel, eg in the coffee bar. When I complained to the staff they tried to stop the guests, but even though they repeatedly reminded them to stop, the other guests continued. In the end they arranged for me to move to a private room near the bar where I could avoid the smoking. I was very grateful that they found a solution for me and my baby, but I am speechless there are such guests who flagrantly break the rules and the hotel cannot stop them. We smelled smoke in some different public areas, so maybe this is a problem with several guests 🙁 Overall we are happy with our stay and it is a good place to spend a few days with kids.

This resort is truly an amazing place to visit in Suzhou. Very clean , beautiful and children oriented. There are hardly any part of it that doesn’t have any activity for babies. The behaviours of staffs are also up to the mark and more specifically the lady named Yu Ting was very co-operative.

設施：很好 衞生：很好 環境：很棒 服務：熱情，周到，細緻。特別是前廳的曉宇，非常熱情周到的服務，令我們全家人感動，孩子們的小禮物，孩子們很高興，每天周到佃致的問候服務令人難忘。 這是連續第二次週末去這個酒店，帶全家人去親子游，孫子連玩了兩天，玩了室內的所有小童樂園的項目，又玩了户外的探險，超長滑梯，卡丁車，喂小動物，游泳…等，孫子都不願意回家了。 大人們的同裏古鎮遊。人氣很旺。同裏一號餐廳環境超好，菜也是性價比很高，量比較大。

這次入住同裏湖度假村二期有着美好體驗。總枱熱情接待，主動升級了湖景房間。看到我們年紀大，前台曉宇主動與我們加了微信，幫助拿行李，親自送到房間。房間佈置了生日布草，彩色氣球。智能馬桶，空調，暖氣提前暖房。早餐廚師悉心燒生日麪條，晚上酒店送上精美生日蛋糕。曉宇微信經常暖心提示用餐，出行，送水，夜粥道等訊息。在同裏一號用餐禮賓接待，生日送生日麪條和小點心，菜色香味俱佳。退房給予延時兩小時，前台還送了絨毛象紀念品。給我們留下了美好記憶。

入住前一天管家曉雨就打電話聯繫我，知道我帶了寶寶一起出遊非常暖心的幫我升級了親子套房，到了酒店曉雨在酒店大堂迎接我們還給小朋友送了歡迎禮，到了房間小朋友就迫不及待的開始在房間裏玩耍了，中午在酒店的同裏湖1號船餐廳吃了午飯，吃好午飯小朋友在酒店內的遊樂場玩了一個下午，晚上在酒店享用了非常豐盛的自助餐，晚上酒店還有晚安粥提供，第二天吃好早飯酒店還有車子接送到同裏古鎮 ，離開的時候曉雨又送了小朋友禮物，這個週末小朋友玩的很開心捨不得離開，總之入住體驗非常棒！

親子酒店中的海底撈真的是海底撈，特指服務。管家式服務讓我們賓至如歸，管家曉宇事事有迴應，件件能落實，相當靠譜，還送了我們寶寶玩具，十分感謝。 遊樂方面，室內室外的免費遊樂設施都適合低幼寶寶，大寶寶推薦去勇敢者道路和電子遊戲廳。萌寵樂園也很不錯，可以當場買胡蘿蔔，也能自己帶。小動物品種不多，但很親人，寶寶也很喜歡。 住宿方面，房間挺大的，湖景很漂亮。二期的馬桶是智能馬桶，配有浴缸和淋浴。可以讓酒店加寶寶床圍欄，我們甚至加了兩面😁 餐飲方面，早餐品種挺多的，有同裏特色的麪條和湯圓，味道也不錯。中餐廳就一般了，上菜速度慢，味道也一般，午晚餐推薦出去吃😓 整體還是很推薦3歲以下寶寶來玩的，實惠😊