Banyan Tree Suzhou Shishan

Lovely new hotel, I feel so spoiled by them it’s going to be hard to go back to normal hotels. The room is so so spacious, even without considering the courtyard space. The room was designed with relaxation in mind - bath tub with bath salts, all sorts of tea bags and tea leaves, incense, essential oil. We even got fragrance pouches when we arrived. The hot tub in the courtyard is also really nice to soak in, just a bit cold in winter because you have to walk out from the cozy bedroom into the courtyard. On Christmas Eve they even gave us a cute bamboo muffin cupcake with a snowman topper. Our room came with breakfast, which was a good thing because the hotel is very far from everything else. Breakfast quality is passable, but the restaurant manager on duty on our first two days was much more attentive than the one on our last day, which is ironic as there were more customers on the first two days due to a tour group being there. There are two malls that are about 5-10 mins drive away, but I recommend paradise walk over golden eagle as the former has more shops operating. Apart from the location of the hotel being one downside, another downside was the location of our room as we had to pass through a flight of stairs. So we had to get the staff to help with the luggage since there were too many steps to climb to get to the hotel lobby. Nonetheless it was a very nice hotel! Would recommend for short stays to pamper yourself!

Excellent place, cleaned and with all necessary facilities for super comfortable stay.

來蘇州旅行，由於近期工作太累，打算先來躺兩天，中心要求是有私湯的酒店，所以選擇了悦榕莊。 活動方面： 周天入住，當天的活動是高爾夫車環山、日落儀式，週一預約了DIY草本磨砂膏、雞尾酒製作。淡季的原因，所有活動均衹有我一人蔘加，環山大概10分鐘，開車的小哥比較善談，也説最近是淡季，平常60間房間滿房，近期衹有十來間房間有客人；日落儀式是在一個小亭子裏，服務員頌缽，全程8分鐘，評論裏其他客人説得過程中的香薰，結束後的果汁統統沒有；磨砂膏製作寫的15：00-16：00，準時就位後衹是沐浴乳和咖啡渣攪勻後在手上揉搓洗凈，全程5分鐘，對酒店的不滿在此刻爆發，淡季應該讓服務更加到位而非懈怠敷衍的理由，服務人員稱一個小時的時長並非活動時長，而是衹要這個時間段內來的客人都可以參加，服務人員發覺不滿後主動添加了製作香薰蠟燭的環節；經歷了以上，本來不打算參加晚上的雞尾酒製作環節，飯後時間剛好，還是去看了一眼，依舊衹有我一人，所幸小哥非常nice，算是意外之喜。 餐飲方面： 買的預售套餐裏送一份正餐，下雨天詢問是否可以送到房間，答曰沒有這項服務，晚餐17：30開餐，17：40左右落座，整個餐廳全程兩桌客人，清炒時蔬在18：30終於上了，上菜順序：湯、叉燒、蝦仁、炒飯、餐後水果、清炒時蔬，也是開了眼了。 之後入住的南園和洲際均有工作人員幫忙提行李和開後備箱，悦榕莊除了辦理入住時帶到房間有幫忙提行李，其他時間都沒有~ 但也並非沒有稱讚之處，所有客房服務人員服務都很好，入住前一天電話確認入住時提到想要一衹小獅子，答覆儘量，在退房後由於種種不快已不打算再提這件事，前台主動提起送了一衹。