Trova hotel a 5 stelle a Cebu

"Before we submitted our booking,We requested to extend one room untill 6pm..We expect to pay a day or what the hotel policy is as our flight was a bit late at night.Unfortunately,Kicking us out at 1pm.So,we just went to the SM killing our time and came back to the concierge to get our luggages and went to the toilet to get changed and get ready for our flight home.We were so embarrased cos we were just in the hotel entrance corner unpacking and packing our luggages and their were a high profile people passing and stirring on us as there were two events happening in that night(5-6 pm). And ooh…there smart tv only accepted android to watch netflix. Otherwise,its a great hotel and crossed the road to the mall."

"Ayala Cebu è un bel hotel vicino al centro commerciale Ayala. Siamo arrivati tardi e volevamo mangiare qualche, pensando che il centro commerciale sarebbe aperto. Nota che tutti i centri alimentari e i ristoranti nel centro commerciale sono vicino alle 9:30. Quindi c'è. La stanza era di base, ma aveva tutte le attrezzature necessarie e vuole che ogni camera d'albergo avesse. Non c'è niente di speciale su questo hotel. Il colazione era buona con vari cibi."

"Per il prezzo che ho pagato (~7300 pesos), non ne valeva la pena. Ho prenotato la mia camera per la prima volta con circa un mese di anticipo solo per sentirmi dire giorni prima del mio arrivo che il mio letto king size sarebbe stato cambiato in un queen con un letto singolo aggiuntivo. Vorrei solo che ti dessero le opzioni che avevi prenotato originariamente e non cercassero di convincermi che avrei ottenuto un accordo migliore con l'aggiunta del letto singolo. Pensavano che uno di noi avrebbe dormito nel letto singolo mentre l'altro avrebbe avuto il letto matrimoniale tutto per sé? La nostra prenotazione era per la vigilia di Capodanno e abbiamo anche prenotato un pacchetto celebrativo per il loro grande balcone. Inizialmente mi è stato chiesto di pagare un certo prezzo da un membro dello staff, ma in seguito ho scoperto che avevano commesso un errore e che avrei dovuto pagare il costo aggiuntivo al mio arrivo. Una volta arrivato, ho pagato il costo del tè, ma ho dovuto passare attraverso 3 diversi membri dello staff prima di ricevere le istruzioni corrette e le fasce da braccio che dovevo ricevere. Il numero successivo riguardava la festa celebrativa che avrebbe dovuto svolgersi dalle 10 alle 12:30. La mia camera era al 16° piano e sono andata in camera mia alle 12:30 solo per intrattenermi ulteriormente fino alle 3 del mattino. Il suono basso della musica mi ha tenuto sveglio fino alle 3:30. Infine, il buffet del mattino successivo era vario in ciò che offrivano ma, a parte il caffè, il pasto era freddo. Il mio consiglio alle persone è che questo hotel è sopravvalutato e che è possibile trovare hotel migliori a prezzi più economici che, a mio parere, rappresenterebbero un passo avanti in termini di servizio e comodità. Non sprecare i tuoi soldi!"

"Fili Hotel in Nustar Cebu is an amazing place to stay. Their customer service, cleanliness, amenities, food and everything is top notch. I'm so happy we spent our 10 year anniversary here. Our son loved everything in the place too. We are definitely coming back"

"All bookings at Nustar Resort include breakfast and access to the Executive Club Lounge located on the 23rd floor of Fili Hotel. Mini-Bar is complimentary with a selection of 2 local beers, juices, and sodas. Nespresso machine with 4 capsules. TWG tea. Bottled water is unlimited. I appreciate the fridge being very cold. Gerlain Paris branded bathroom amenities, as well as bath salts for the large bath. Afternoon Tea (2:30 pm - 4:30 pm) Light snacks with a limited selection of savory and sweet bites, they need to improve on this. Evening cocktails and canapés (5:30 pm - 7:30 pm) Excellent food buffet. I like the lechon quesadillas, jalapeño cheese poppers, and siomai. I appreciate the bartender crafting cocktails from a menu of drinks. I understand the hotel is still brand new, but they need to do multiple inspections before releasing the room to guest. Vanity mirror was dusty from construction. The Butler service was very attentive, many thanks to Ice (Butler) for making my stay pleasant, he would escort me to the pool, and even breakfast buffet at Fili Hotel bypassing the crowd at the entrance. Breakfast Buffet is at Fili Hotel which is extensive and one of the best in Cebu. The problem is the crowd, while Nustar Butlers will escort Nustar guests to a table, there’s no dedicated tables for Nustar guests, which confuses the restaurant staff with seating assignments. Alternatively, the breakfast buffet at the executive club lounge is quiet but with limited options, they should have an a la carte menu to expand options like other international luxury hotels. The security at the lobby entrance is wildly inconvenient and inconsistent, every time you enter you need to prove you’re a guest of Nustar and not a guest of Fili or a ****** player. It’s weird that they are sometimes overly strict and many times just ignore people passing by. Guests have a keycard to use elevators what’s the point of the guards that have a list of people’s names and room numbers, if anything that’s a security risk. The pool service is lacking. Shared between 2 hotels and the upcoming grand summit. The pool area lacks service of a 5-star hotel, towels need to be claimed at a towel hut. My expectation is that there are staff that will setup loungers with towels for guests. And since the pool facility is shared with the muncher large Fili Hotel it can get crowded. Fortunately, Nustar has a private infinity pool which was closed my stay. Nustar Resort has potential to be Cebu’s most luxurious hotel, they have the hard product with their spacious luxurious rooms, but they need to improve their soft product - the service from the butlers are outstanding and personal, but everyone else seems to be lost. For the asking price of 250-300 usd per night there’s a lot to expect. Nustar is primed for excellence but falls just short of achieving refined luxury. I’m hoping Nustar partners with Marriott and rebrand under Luxury Collection. Or even Hyatt with Unbound Collection."