Hotel di lusso a Cebu

"Overall, we had a pleasant stay at Fili Hotel NUSTAR. The facilities, amenities, and service from the room staff met our expectations. The pool, gym, and other amenities were excellent, and the breakfast buffet offered a wide variety of selections. My daughter especially loved the complimentary popcorn, bread, and juice served in the lobby during check-in, which was a thoughtful touch. However, there were a few areas that could be improved, particularly during the check-in process. For a five-star hotel, the check-in took quite a while due to the long queue, which was disappointing after arriving at the hotel. I had reserved a Twin Bed room, but upon check-in, we were informed that only a King Bed room was immediately available and that it would take longer if we chose to wait for a Twin Bed room to become available. The staff advised that they could arrange the room later, but this would have required them to enter our room after we had already settled in. Then, the in-room staff delivered extra pillows and bedding. We opted not to proceed with the extra bed setup and simply used the spacious couch, which we moved closer to the bed and made up with the extra bedding. This arrangement worked well for the three of us and allowed us to rest immediately after a long day of travel, without having to wait for additional room preparations or have staff working in the room while we were already relaxing. Note that their standard check-in time is at 3 PM, we arrived at the hotel past 3 pm already. We were also celebrating my husband's birthday during our stay. During the booking process, I requested if it would be possible to display a personalized birthday greeting on the room's TV screen. The hotel kindly confirmed via email that they would arrange the greeting and also provide a birthday cake. We truly appreciated the thoughtful birthday cake delivered to our room, which was a lovely gesture. However, the personalized birthday message on the TV was unfortunately not displayed as promised. Another issue occurred during check-in regarding our breakfast entitlement. I had booked a room with breakfast for three guests, but the hotel's system only reflected breakfast for two. Fortunately, the staff resolved the issue without requiring any additional payment for our daughter after I presented my Trip.com booking confirmation. While I appreciate how they handled the situation, I believe these booking details should already be accurate upon arrival to avoid unnecessary inconvenience. Despite these check-in concerns, the rest of our stay was enjoyable. The room attendants were attentive and regularly checked if we needed anything, making us feel well taken care of. Overall, I would still recommend Fili Hotel NUSTAR for its excellent facilities, comfortable accommodations, and friendly staff. My only suggestion is to improve the efficiency and accuracy of the check-in process, as it sets the first impression for guests. Hopefully, our experience was an isolated case, and future guests will enjoy a smoother arrival."

"The location next to Ayala Center is excellent, but the hotel facilities were disappointing for a four-star property. The room phone was not working, so I had to go down to the front desk just to request drinking water. The refrigerator barely cooled anything, making it impossible to keep water or food cold in Cebu’s heat. If bottled water is only available on request, at least provide water dispensers on each floor. The amenities were also very limited. Only one toothbrush and one set of cotton buds were provided, despite multiple guests staying in the room. Constantly requesting basic necessities is inconvenient. The location is great, but the facilities and guest convenience need significant improvement."

"Abbiamo visitato il secondo miglior hotel premium di Cebu durante il fine settimana per rilassarsi e celebrare tranquillamente il compleanno di mia moglie. La stanza era piacevole, ma le piastrelle di legno di pavimento a volte si sentono vuote, indicando che potrebbe esserci un problema. Il servizio di butler mi ha voluto, ma ci sono volute diverse ore e moltissime seguite, che erano deludenti per un hotel a cinque stelle. Il colazione era incredibile, soprattutto considerando Fili Hotel, una scelta più conveniente e superiore di Nustar. Non mi piaceva il loro colazione, le piscine erano in ristrutturazione; fortunatamente, una era disponibile per nuotare con i bambini, ma sarebbe stato meglio se tutte le strutture fossero operative. In generale, la disponibilità dell’hotel sembrava mancata, e il personale sembrava passivo. Durante l’ispezione, l’atteggiamento del personale era insufficiente; la signora era stressata e non spiegava i dettagli del colazione o le ore, solo consegnando la chiave. Probabilmente non rimarrò a Nustar e preferirei Fili se ritorno. Per soggiorni di famiglia, consiglio Fili sopra Nustar."

"I had a wonderful stay at Radisson Blu. The hotel was very clean, well-maintained, and provided a comfortable environment throughout my visit. What stood out the most was the excellent service from the staff they were friendly, accommodating, and always willing to assist with a smile. Their professionalism and hospitality made my stay even more enjoyable. I highly recommend this hotel to anyone looking for a pleasant and relaxing experience."

"Per il prezzo che ho pagato (~7300 pesos), non ne valeva la pena. Ho prenotato la mia camera per la prima volta con circa un mese di anticipo solo per sentirmi dire giorni prima del mio arrivo che il mio letto king size sarebbe stato cambiato in un queen con un letto singolo aggiuntivo. Vorrei solo che ti dessero le opzioni che avevi prenotato originariamente e non cercassero di convincermi che avrei ottenuto un accordo migliore con l'aggiunta del letto singolo. Pensavano che uno di noi avrebbe dormito nel letto singolo mentre l'altro avrebbe avuto il letto matrimoniale tutto per sé? La nostra prenotazione era per la vigilia di Capodanno e abbiamo anche prenotato un pacchetto celebrativo per il loro grande balcone. Inizialmente mi è stato chiesto di pagare un certo prezzo da un membro dello staff, ma in seguito ho scoperto che avevano commesso un errore e che avrei dovuto pagare il costo aggiuntivo al mio arrivo. Una volta arrivato, ho pagato il costo del tè, ma ho dovuto passare attraverso 3 diversi membri dello staff prima di ricevere le istruzioni corrette e le fasce da braccio che dovevo ricevere. Il numero successivo riguardava la festa celebrativa che avrebbe dovuto svolgersi dalle 10 alle 12:30. La mia camera era al 16° piano e sono andata in camera mia alle 12:30 solo per intrattenermi ulteriormente fino alle 3 del mattino. Il suono basso della musica mi ha tenuto sveglio fino alle 3:30. Infine, il buffet del mattino successivo era vario in ciò che offrivano ma, a parte il caffè, il pasto era freddo. Il mio consiglio alle persone è che questo hotel è sopravvalutato e che è possibile trovare hotel migliori a prezzi più economici che, a mio parere, rappresenterebbero un passo avanti in termini di servizio e comodità. Non sprecare i tuoi soldi!"