Hotel 5 stelle a Surabaya

Is a very beautiful hotel the service are excellent especially at the reception counter room service is superb nice food I like the nasi goreng n the mix fresh fruit hotel swimming pool is very well decorated

This was my first time staying at Ascott Surabaya, and the experience was not very memorable for me. When I first arrived, the security staff were not proactive in helping unload my luggage from the taxi. Secondly, the lobby layout was not particularly impressive in my opinion. However, the staff were fairly friendly and explained the hotel facilities well. As for the room, it was decent and in good condition. The kitchen equipment was complete, and the microwave, washing machine, and dryer all worked well. The bathroom was clean, although I think it could be redesigned to look more modern. The check-out process went smoothly, but once again the security staff were disappointing. He just stood there without offering any help to load my luggage into the taxi. At that time I was carrying one large suitcase and one small one, so assistance would have been greatly appreciated. That should be part of a security staff’s responsibility, especially for a five-star hotel. For the location, Pakuwon Trade Center (PTC) is located right in front of the hotel, making it very convenient to visit Pakuwon Mall, the largest mall in Indonesia. For me, staying here once is enough. For some reason, I didn’t feel any significant comfort, especially for a five-star hotel, and the attitude of the security staff was very disappointing.

What a great place to stay to be honest with you all. I used to stay here with my family for staycation, this place is really giving us a good vibe! It's totally clean and the location is very good!!! There are a lot of shopping malls nearby too

I ricevimenti non sono molto cordiali, ma il resto del personale è davvero disponibile. La colazione era ottima, ma la piscina è fredda, forse sarebbe perfetta se la piscina fosse dotata di acqua calda. L'immagine della ballerina nella stanza e nella sala rende l'atmosfera un po' inquietante.

I had a really good stay at this hotel. I was there for a cycling event, and the hotel was very accommodating to our needs. They allowed us to bring our bicycle into the room and even provided an early breakfast on the day of the event, which was greatly appreciated. If I come back for the same event next year, I will definitely stay here again.

È un bell'hotel, con ottimi servizi e colazione. Anche la posizione è buona. Sfortunatamente, le lenzuola nella stanza erano troppo sporche. Non c'erano pieghe. Era ovvio che le lenzuola non erano state cambiate dall'inquilino precedente. Inoltre, c'erano macchie di sangue sulle lenzuola. Ho dovuto chiedere alla camera degli ospiti di cambiare le lenzuola nel cuore della notte.

Ho avuto un ottimo soggiorno a Sheraton Surabaya. Anche se sono arrivato tardi alle 8:00, sono stato caldamente accolto da Alfian e Tika al check-in, facendomi sentire a casa immediatamente. Alfian è stato particolarmente utile e ha condiviso raccomandazioni sulle cose da fare a Surabaya, che ho apprezzato molto. Chanif ha aiutato con il mio bagaglio e mi ha fatto sapere che potrei arrivare se avessi bisogno di aiuto durante il mio soggiorno. Edo e Putri al ristorante hanno fornito un servizio piacevole e attento per tutto il tempo. Eko è stato anche molto utile con il mio bagaglio. Durante il check-out, Janice e Brian erano amichevoli, professionali e molto accoglienti, terminando il mio soggiorno su una nota positiva. Grazie all'intera squadra di Sheraton Surabaya per l'eccellente ospite. Mi sono davvero divertito e mi aspetto di tornare in futuro.

i think this is the only “new” hotel in Surabaya, specially in west area, love everything about this hotel, would love to comebac