Hotel 4 stelle a Surabaya

Great customer service as they made an effort to check my family of four into an inter-connecting room. Great location, in the city center, within walking distance to Jl Tunjungan which is very trendy with cafes and restaurants popular among young people. The room is comfortable and the staff is very friendly. Recommended hotel if you stay at surabaya and it has direct access to Tunjungan Mall. Breakfast spread could be improved as it lack local flavours and the food item was not replenish consistently. However, the excellent service from Ms Siesel, who recommended and delivered to us the ”omelette rawon” made our day special.

Stato a Novotel Samator Surabaya Timur dal 15 al 18 gennaio in una camera esecutiva con un letto matrimoniale, spaziosa, moderna e ben mantenuta, con un comodo letto e una vista eccellente sulla città. La piscina all'aperto è pulita e rilassante, perfetta per il relax dopo un giorno di uscita. Il servizio spa dell'hotel mi è stato anche piacevole, professionale e rigiovane. In generale, è stato un piacevole soggiorno di tre notti che combina comfort, ospitezza e grandi strutture fortemente raccomandato per i viaggiatori di business e di svago.

Room with city view , we were staying for 3 nights and everything was good. All the employees were very kind and polite. Breakfast look very good, we normally don’t eat a lot in the morning but there were a lot of choices especially Indonesians food. The bed and the cushions were good and the towels were thick and clean. The room is not completely soundproof so we could hear the neighbors or from the hall, but we are mostly out and weren’t back in the room until later in the evening. I only thought there was a bit of a weird smell in the hall or in the room. The bathroom was clean , but I think it could be cleaned a little bit better especially in the side of the tiles, the sink and the toilet. Amenities , no hairdryer and the refrigerator was not cool enough , water-cooker needs to be checked or replaced ( it was leaking ) Location is good to the airport, but far from supermarket or place to eat .

Hotel room is clean and decent. Space is just nice enough for one person. However it's a bit sad that the gym isnt 24 hour. Making it difficult for access when I am still here for business trip. Breakfast Food was quite on point . Service of staff is nice. Hotel have good access to food and restaurant. Water pressure in shower was good. However the items doesn't get refill or taken good care of. Lots of improvement needed on the room service team

Our stay here was really great; the staff throughout the property were very, very friendly and helpful. Good location, a varied selection of delicious breakfasts. Comfortable rooms, including a pool and spa. If we ever come back here, we’ll definitely stay here again.

The hotel has elegant environment and super clean. I chose this hotel because of its strategic location to several nearby venues. The room provided was also very modern and new (I love the aromatic soap fragrance here). But a little critique for them, we had to wait like an hour before we could check in. They said that they need to clean the room, but actually we checked in at 4 p.m. which is quite long from the previous person's check-out time. I think they could manage their service better in the future. Notes: There is no swimming pool available, please consider this before book here if you travel with family members who like to swim or so on.

Soggiorno regolare durante un viaggio d'affari a Surabaya. Personale gentile e cordiale, vicino al centro Expo. Solo un po' rumoroso a causa del traffico intenso

Camar veloci makanan lumayan disordine di navigazione murah walapun lg high season

This is my second time here. The staff are genuinely nice and will greet you every single time. I had an issue with the aircon not being cold enough. The technician, front desk are all very patient and attentive to my request. Reaction was quick and I also had a room change. The room is very spacious with a great view of the city. Amenities aplenty and will cater to your needs. I had a good three nights rest and a wonderful stay here. Would definitely recommend this hotel.

I had a very enjoyable stay and would like to thank the reception team for their excellent service. A special mention to Albert, who were always friendly, welcoming, and attentive throughout my stay. Their warm hospitality and willingness to help made every stay pleasant and memorable. Thank you for your professionalism and genuine care in looking after your guests. Your excellent service truly contributed to making my stay enjoyable. I would gladly return and highly recommend this hotel to others.