Hotel 4 stelle a Surabaya

Abbiamo fatto il check-in un po' tardi, ma il personale è stato molto disponibile. La nostra camera era al 26° piano ed era davvero spaziosa per due persone. C'è un ferro da stiro a vapore in camera, una vera chicca per noi che non possiamo vivere senza ferro da stiro nemmeno durante un breve soggiorno. Sarebbe meglio se ci fornissero l'asse da stiro. Shampoo, balsamo e bagnoschiuma erano inclusi e vorrei che ci fossero più ganci in bagno. Peccato che abbiamo girato solo un video della camera, ma non siamo riusciti nemmeno a caricarlo qui. Siamo andati a fare un breve allenamento in palestra la mattina prima di colazione. Hanno tapis roulant, cyclette ellittica, manubri e una panca per fare un po' di stretching, lol. Hanno una buona selezione per la colazione. Siamo rimasti così a lungo che abbiamo potuto provare tutto dal menu della colazione. La parte migliore dell'hotel è che è collegato al centro commerciale Pakuwon City. Fare shopping è facile 🤭

La struttura è abitabile e confortevole, e offre un servizio amichevole e utile in tutto il mondo, sia all'ufficio frontale che al ristorante.

Room with city view , we were staying for 3 nights and everything was good. All the employees were very kind and polite. Breakfast look very good, we normally don’t eat a lot in the morning but there were a lot of choices especially Indonesians food. The bed and the cushions were good and the towels were thick and clean. The room is not completely soundproof so we could hear the neighbors or from the hall, but we are mostly out and weren’t back in the room until later in the evening. I only thought there was a bit of a weird smell in the hall or in the room. The bathroom was clean , but I think it could be cleaned a little bit better especially in the side of the tiles, the sink and the toilet. Amenities , no hairdryer and the refrigerator was not cool enough , water-cooker needs to be checked or replaced ( it was leaking ) Location is good to the airport, but far from supermarket or place to eat .

Hotel room is clean and decent. Space is just nice enough for one person. However it's a bit sad that the gym isnt 24 hour. Making it difficult for access when I am still here for business trip. Breakfast Food was quite on point . Service of staff is nice. Hotel have good access to food and restaurant. Water pressure in shower was good. However the items doesn't get refill or taken good care of. Lots of improvement needed on the room service team

Nice service but not much amenities, towels are old and the bathroom is damp. Great sunrise view

Our stay here was really great; the staff throughout the property were very, very friendly and helpful. Good location, a varied selection of delicious breakfasts. Comfortable rooms, including a pool and spa. If we ever come back here, we’ll definitely stay here again.

I had request for non smoking room and away from elevator but I got room in front of elevator and smoking room, buat it's still ok, hopefully next time the hotel can concern to special request

Soggiorno regolare durante un viaggio d'affari a Surabaya. Personale gentile e cordiale, vicino al centro Expo. Solo un po' rumoroso a causa del traffico intenso

The hotel has elegant environment and super clean. I chose this hotel because of its strategic location to several nearby venues. The room provided was also very modern and new (I love the aromatic soap fragrance here). But a little critique for them, we had to wait like an hour before we could check in. They said that they need to clean the room, but actually we checked in at 4 p.m. which is quite long from the previous person's check-out time. I think they could manage their service better in the future. Notes: There is no swimming pool available, please consider this before book here if you travel with family members who like to swim or so on.

Before I review I want to say all the staff were kind friendly and very helpful. If this review was about the staff you would have 100%. My problem is with the fabric of the hotel. It is dirty , shabby and living in the past. The first entertainment hotel in the city. Looking at it it was probably the last time it was refurbished. I feel that the staff put on a brave face and they are professional in their duties. Entering my room the sheets were grey had holes and stained. If you use an external laundry and hire your linen someone needs to change your contract!! Grey is not white. The walls are covered in hardboard and are dirty. Shower and toilet ok. Fire door did not self close. Hole in the wall where the self closer keeps hitting it. If this is a four star hotel it’s the staff who are keeping it there, a review though in my opinion would drop you to two stars at the best!! The owners need to reinvest!!