Hotel 4 stelle a Surabaya

Questo hotel offre il servizio più impeccabile che abbiamo mai ricevuto, forse in assoluto. La colazione è magnifica. Il personale è incredibilmente attento e le strutture sono perfette. Che siate in viaggio di lavoro, in famiglia o in coppia, sarete al settimo cielo durante il vostro soggiorno all'Aloft Surabaya. Incredibile, un soggiorno imperdibile.

Stato a Novotel Samator Surabaya Timur dal 15 al 18 gennaio in una camera esecutiva con un letto matrimoniale, spaziosa, moderna e ben mantenuta, con un comodo letto e una vista eccellente sulla città. La piscina all'aperto è pulita e rilassante, perfetta per il relax dopo un giorno di uscita. Il servizio spa dell'hotel mi è stato anche piacevole, professionale e rigiovane. In generale, è stato un piacevole soggiorno di tre notti che combina comfort, ospitezza e grandi strutture fortemente raccomandato per i viaggiatori di business e di svago.

Room with city view , we were staying for 3 nights and everything was good. All the employees were very kind and polite. Breakfast look very good, we normally don’t eat a lot in the morning but there were a lot of choices especially Indonesians food. The bed and the cushions were good and the towels were thick and clean. The room is not completely soundproof so we could hear the neighbors or from the hall, but we are mostly out and weren’t back in the room until later in the evening. I only thought there was a bit of a weird smell in the hall or in the room. The bathroom was clean , but I think it could be cleaned a little bit better especially in the side of the tiles, the sink and the toilet. Amenities , no hairdryer and the refrigerator was not cool enough , water-cooker needs to be checked or replaced ( it was leaking ) Location is good to the airport, but far from supermarket or place to eat .

Personale eccellente buona WiFi Connessione room hanya type superior bukan type deluxe Il cibo delizioso.Semplice ma davvero buono. Gado2 pece bubur soto nasi goreng bakmi dory macam2 gorengan macam2 roti macam2 minutan jamu jus es crema panceke waffel. Makanan amazing n delicious Che bel hotel ha anche assunto interviste. Grande e nobile Grazie per l'esperienza di soggiorno in questo hotel. Sul sedere

Nice service but not much amenities, towels are old and the bathroom is damp. Great sunrise view

Our stay here was really great; the staff throughout the property were very, very friendly and helpful. Good location, a varied selection of delicious breakfasts. Comfortable rooms, including a pool and spa. If we ever come back here, we’ll definitely stay here again.

Va bene È solo perché l'hotel è vecchio, quindi quello che ha veramente bisogno di essere riparato è il bagno in modo che non sembri sporco... Il resto è buono

This is my second time here. The staff are genuinely nice and will greet you every single time. I had an issue with the aircon not being cold enough. The technician, front desk are all very patient and attentive to my request. Reaction was quick and I also had a room change. The room is very spacious with a great view of the city. Amenities aplenty and will cater to your needs. I had a good three nights rest and a wonderful stay here. Would definitely recommend this hotel.

The hotel has elegant environment and super clean. I chose this hotel because of its strategic location to several nearby venues. The room provided was also very modern and new (I love the aromatic soap fragrance here). But a little critique for them, we had to wait like an hour before we could check in. They said that they need to clean the room, but actually we checked in at 4 p.m. which is quite long from the previous person's check-out time. I think they could manage their service better in the future. Notes: There is no swimming pool available, please consider this before book here if you travel with family members who like to swim or so on.

Before I review I want to say all the staff were kind friendly and very helpful. If this review was about the staff you would have 100%. My problem is with the fabric of the hotel. It is dirty , shabby and living in the past. The first entertainment hotel in the city. Looking at it it was probably the last time it was refurbished. I feel that the staff put on a brave face and they are professional in their duties. Entering my room the sheets were grey had holes and stained. If you use an external laundry and hire your linen someone needs to change your contract!! Grey is not white. The walls are covered in hardboard and are dirty. Shower and toilet ok. Fire door did not self close. Hole in the wall where the self closer keeps hitting it. If this is a four star hotel it’s the staff who are keeping it there, a review though in my opinion would drop you to two stars at the best!! The owners need to reinvest!!