Hotel 4 stelle a Chester

we stayed 20-27 Dec: ＞＞＞the good - warm bathroom floor, daytime reception lady's service attitude (the ex-nurse), aircon, downstairs quiet seating area, coffee and croissants in morning, blackout curtains, windows/view of racecourse ＞＞＞the bad - booking error by Roomzzz - they cancelled the wrong dates when i made a change (although compensated us with upgrade thank you), no free parking (and the ringgo app forced us to pay GBP15 for 24 hours for only part-day parking), we had to remind staff about room cleaning twice, the night receptionist was not customer-friendly and also was constantly listened to loud TV on speaker, the bed sheets had some stains on when we checked in see pic.

Great Pub in a good location. A little tlc was required in our room to make it closer to great. Not many plug sockets, all in the wrong places (sorry).  Staff fabulous, food good. Overall 3.6/5.

Welcoming staff, comfortable bed and spacious room, excellent leisure and spa facilities including a relaxation suite which was true to its word, plus a jacuzzi cave, like something from Alice in Wonderland, topped with the hottest steam room ive been in for years. Pool long but jot that wide for serious swimmers.

La stanza era molto confortevole, ben progettata e con belle caratteristiche nautiche in tutto il mondo. All'arrivo, il parcheggio era eccellente, amichevole personale, in pochi minuti ci sedevamo vicino alla finestra, guardando il fiume fluente, essere divertiti dalla fauna mentre godeva una bevanda ben guadagnata dopo quasi tre ore di guida! La posizione era perfetta, colazione, piacere!Un trattamento di compleanno per la mia ragazza speciale che non poteva essere migliore, ci ritorneremo.

The location of this hotel is great, very close to Chester and all the attractions around. In terms of the room, our room was very spacious and the bed was very big. However it was two singles joined together, so a gap between the two. This is probably where the good bits end. The size of the room and bathroom really was a positive though, especially travelling with a baby. We had to pay £5 to hire a travel cot and in the end we didn’t use it. The cot mattress appears to have never been replace and was very thin and lumpy, making it redundant. The wooden slates at the bottom of the crib could be felt very dominantly through what was left of the mattress, meaning our baby was waking up uncomfortable and we had to transfer him to the bed. In terms of things that could do with improvement: Cleanliness The room floor was very dirty and could have benefited from an additional vacuum. Initially I put this down to arriving on New Year’s Day and then having a lot of people check out that day, but the whole hotel appeared a little bit grubby on closer inspection. The spa pool was exceptionally dirty. The floor coming out of the changing room covered in hair and general dirt. The showers looked like they hadn’t had a good scrub in months, with yellow build up all over the floor and walls. Not what you expect from a spa! To top it off after swimming I have contracted the Norovirus. Service Our first encounter with the reception staff was great the lady very welcoming and friendly. We met the cleaner as well who was also lovely. The rest of the staff we encountered were not so great. Either rude or disinterested, I get that it might not be your dream job but service with a smile goes a long way. Facilities The hot water takes a while to come through at busier times, this is signposted in the room. However, the water does not get very water at all. It does come through at a pleasant temperature, but not great if you like a bath or shower on the warmer side. There are three times a day when you can go swimming with children. It would be great if these times were restricted to children/families only, as there were quite a few adults sitting around the poolside and in the hot tub. Breakfast was ok, but a lot of the time left uncovered. Overall not a great stay and would be unlikely to stay again.

Incredibile da parte di partenza a finitura. Un po 'mix su un sistema di prenotazione ma ordinato entro minuti. Non poteva essere meglio guardato! Ottimo valore, il personale che va il miglio extra ha reso il nostro soggiorno di 1 notte così piacevole i bambini non volevano andare a casa!

Per un normale colazione di dimensioni dovete pagare un'altra, il riscaldamento era rotto nel bagno, così era abbastanza freddo. L'hotel sembrava un po' tatuato in luoghi. Il servizio era mancante, doveva sempre cacciare i membri del personale. Bella costruzione e buona posizione.

On the first night I was out in a small room which was stuffy and unventilated, however after complaining I was put in a much nicer room for the rest of my stay. The second room had a good view and a/c. Location is superb for Chester Centre.