Hotel 2 stelle a Masai

Overall, my 3-night stay was pleasant. I especially enjoyed the family suite—the king-size bed and pillows were very comfortable. However, I expected a basic standard, which is why I couldn’t give a full rating. Cleanliness: There were a few issues that needed attention. I encountered a small lizard, a baby cockroach (which I had to handle), and a spider. The bedsheets and rug had visible stains—while these may be hard to remove, it's not acceptable even for a 3-star hotel. Additionally, a used, damp (but dried) toilet paper roll was left alongside a new one, which should not happen. I’m not particularly fussy, but others might have rated this much lower. The toilet seat was loose and misaligned. The towel hanger was loose as well, so we were careful not to hang all our towels there. The basin tap was also loose. Service: Requests for a writing chair and a hairdryer took quite a while and were only resolved after I spoke to a housekeeper the next morning. Although the room accommodates four guests, we were a group of three and only received two cups, so we had to take turns. There are also only two non-standard, unprofessional hangers provided. They should supply four. I did not use the shampoo or shower gel, so I cannot comment on those. Maybe a brief note should check on our day since we are staying for three nights. This is a suggestion to improve. Location & Amenities: There is a laundry shop conveniently located directly across from the hotel. Parking is available on site, though you may need to park behind the building. It would be helpful to have a designated drop-off slope at the front of the hotel. Food: The café serves a good chicken nasi lemak. The curry gravy is rich and flavorful, though it would be better if there were more side dishes to complement the rice. The overall experience helped offset the shortcomings. Value for Money: 3/5 Until another review for the shortcomings are rectified, I will consider other accommodation

Un bel posto per soggiornare, solo a piedi da kipmart, ecoshop e stalle alimentari. La mia TV non aveva alcun segnale, e il secchiere per capelli non funzionava. Spero che possa essere riparato. La pulizia della stanza è soddisfacente, e sicuramente tornerà.

La camera abita piccola mentre io prenoto il letto doppio deluxe. Il suono non è così buono, ma può ancora sentire la gente parlare all'esterno o il suono della porta vicino. Ci sono molti ristoranti vicino, la posizione è buona.

I had a generally pleasant stay, but there are a couple of things that could be improved. First, the condition of the bedsheets wasn’t ideal — they seemed a bit worn and could use refreshing or replacement. Cleanliness was fine, but the quality of the linen didn’t meet expectations. Second, the room was smaller than expected. The photos made it look more spacious, but in reality it felt quite compact, especially for two people with luggage. A bit more space would have made a big difference. Overall, the staff were friendly and the location was convenient, but improving the bedding and managing room size expectations would definitely enhance the guest experience.

Housekeeping was abit rude and impatient. Me and my boyfriend have a wonderful 2 day night stay . Thank You

Nice place to stay, recommended!