AC Hotel Spartanburg

Room was in poor shape. Coffeemaker was inoperable because the piece that holds the coffee pod was missing. Shower had black mold around lower walls. The shampoo/body wash dispensers were empty. Feels like the rooms are just getting a little tired.

Wish the pool table wasn’t in the bar area so the kids could enjoy playing while the adults socialize.

Very clean and comfortable rooms. Liked the spacious counter space in bathroom and the rain shower head. Also nice to have a sofa for relaxing and watching the TV. Nice city view. Excellent, upscale breakfast. The convenience of free self parking.

We expected more for the price as we stayed at cheaper hotels and got more there. The fridge was so loud, we had to switch it off at night. During our 3-day stay, the reception said, that our room gets cleaned on the 2nd day. We only got fresh towels, but the room didn’t get refreshed. The cleanliness of the room could have been better (hair in the bathroom, on the bedside tables, stains on the couch). The shower gel and shampoo is more for men, not citrusy as it says on the bottle. None of the power outlets at the bed worked. The carpet in the hallway makes you feel dizzy.

What we liked is above. What we didn't like was no fan in the bathroom. The room was a touch sterile feeling. The bath towels were terrible! The breakfast buffet was very expensive for what it was.

I arrived at night after a car accident. This is not a planned stay and i don't know the area at all. This hotel staff was very nice at the check-in, and the room was very sleek and nice.

The hotel was clean and my room was very nice. The staff was excellent and helpful. The bed was comfortable. For the price of the stay, the amenities were not good. I expected so much more from a hotel of this caliber. I had an unexpected stay due to a family member being in the hospital nearby so I was stressed and in need of respite. 1. The breakfast was expensive for the same quality menu a cheaper hotel offers for no additional charge. The restaurant upstairs was ridiculously expensive. I went across the street to a local restaurant and had similar menu choices for much less cost. Very good food! 2. There was no microwave in the room to reheat food or coffee. 3. The shower was disappointing with barely a trickle out of the rain and hand held shower heads. 4. The shampoo and shower gel were the exact same liquid. The scent was more like a man's aftershave rather than a fresh citrus. The quality of the shower products was poor. 5. The carpet pattern in the hallway to my room was awful! 6. The price went up an additional $60 a night when I inquired about extending my stay for 2 more nights. Since I was already there, I think it was poor service to increase my rate by that much when I was already staying there. 6. I declined to extend my stay with AC Marriott and went to a Holiday Inn nearby for the same rate I had originally at your hotel. I got a nice room, better water pressure in the shower, nicer bathroom products and same quality bed and amenities.

unacceptable that in three day never clean the room, I can believe how are so dirties! Never come back!! And not so kind the people in the hall Hotel

Very clean, convenient, and most of all tiled floor in room. (I can’t stand hotel room carpet )