201 Normanby Rd, Southbank, Victoria, 3006, AustraliaDettagli hotel
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Paragoniamo i prezzi
1 notte
Recensioni degli ospiti
4.3/5
Molto buono
69 recensione
Per garantire l'autenticità delle valutazioni visualizzate, non forniamo semplicemente una media. Al contrario, teniamo in considerazione la credibilità e le date di soggiorno dell'ospite per determinare la valutazione finale.
Recensioni verificate
Ubicazione4.2
Strutture e servizi4.3
Servizio4.2
Pulizia4.4
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Tutte le recensioni(69)
Recensioni positive(63)
Recensioni con foto/video(18)
Soggiorno meraviglioso!(20)
Proprietario simpatico(14)
Camere magnifiche(13)
Pulito e ordinato(10)
Posizione conveniente(7)
Ottimi servizi(6)
Recensioni negative(6)
Utente ospite
Camera Deluxe King
Soggiorno: lug 2024
Solo
3 recensione
4.7/5
Fantastico
Pubblicata: 14 ago 2024
Was a lovely stay which felt like home! Everything was clean and efficient. Arrived early by noon and was granted check in with a warm welcome of chocolates and a personal note! Enjoyed a high floor on level 18 and late check out till 1pm as Elite Silver member. Would love to return here again next visit as there are tram stops, 3 supermarkets and South Melbourne Market all within walking distance.
Love the friendly service from front desk to restaurant to housekeeping staff! Everything feels so new and fresh in the hotel, well maintained and being new. Easy to call an Uber as well just a short ride to city.
Traduci
6/9
Risposta dalla struttura: Thank you so much for your wonderful and very detailed feedback! We’re thrilled to hear that you had a great experience and that our customer service stood out to you. Our team works hard to provide exceptional service, and it’s incredibly rewarding to know that their efforts made a positive impact on your stay.We look forward to welcoming you back to AC Melbourne on your next visit.Tracey Pham,Front Office supervisor
Sock Keng
Camera Deluxe King
Soggiorno: nov 2024
Coppia
10 recensione
4.0/5
Molto buono
Pubblicata: 20 dic 2024
Generally speaking is ok. Need to walk around 10mins to tram station. Only complaint is the lighting in the room, we usually leave only the bathroom light on when sleeping (in case of need to visit bathroom at night); but bathroom light in AC hotel is linked to the dressing table light outside of the bathroom, which means we cannot independently turn off only the bathroom light. In the end, we have to leave a reading light on after turning off the bathroom/dressing table light, not ideal for a good night sleep.
Traduci
Risposta dalla struttura: Hi Sock, Thank you for your valuable feedback! We're happy to hear that you found the location convenient and enjoyed your stay overall. We understand your concern about the lighting arrangement in the room, and we apologize for the inconvenience it caused. We will certainly look into improving the lighting options to ensure a more comfortable experience for our guests. We appreciate your understanding and hope to welcome you back soon for another pleasant stay!Best Regards, Tracey Pham Front Office Supervisor, AC Melbourne Southbank
sunnynini
Camera Superior King vista città
Soggiorno: dic 2023
Coppia
13 recensione
5.0/5
Eccezionale
Pubblicata: 25 gen 2024
Spacious room with amazing view. Super recommended to stay here if you got the budget, you won’t regret it!
Traduci
Anjila55
Camera Premier (1 letto a due piazze, con vista sulla città)
Soggiorno: feb 2024
Coppia
1 recensione
3.5/5
Pubblicata: 15 mar 2024
good as a gold. recommend…………………………………..:::::::::::::::::
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TIONG CHOON
Camera Deluxe (2 letti matrimoniali alla francese)
Soggiorno: nov 2023
Famiglia
8 recensione
4.7/5
Fantastico
Pubblicata: 27 dic 2023
Good services. Location away from most commercial services.
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-Mark-
Camera Deluxe King
Soggiorno: set 2023
Lavoro
2 recensione
2.0/5
Pubblicata: 15 ott 2023
Looks pretty good in general but, very windy outside downstairs. I checked in early and paid the additional check-in fee.
Upon entering my room I noticed the bath robe looked as though it wasn't cleaned. Given the price and standard of the hotel I would have thought they would catch this, especially since they had me waiting downstairs for ten minutes while a supervisor checked the roo
Traduci
Utente ospite
Camera Deluxe King
Soggiorno: mar 2024
Viaggio con amici
1 recensione
5.0/5
Eccezionale
Pubblicata: 6 apr 2024
Hotel was beautiful with amazing views of the CBD. Kristal was amazing and went above and beyond for us throughout the stay which made a huge difference and was extremely appreciated, so a special shout out to her!
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Saraguto21
Camera Deluxe King
Soggiorno: set 2024
Solo
12 recensione
5.0/5
Eccezionale
Pubblicata: 14 ott 2024
Great hotel and outstanding customer service
Traduci
Risposta dalla struttura: Thank you so much for your wonderful feedback! We’re thrilled to hear that you had a great experience and that our customer service stood out to you. Our team works hard to provide exceptional service, and it’s incredibly rewarding to know that their efforts made a positive impact on your stay.We look forward to welcoming you back to you on your next visit.Tracey Pham,Front Office supervisor
Jasmine
Camera Premier (2 letti matrimoniali alla francese, con vista sulla città)
Soggiorno: dic 2023
Viaggio con amici
13 recensione
5.0/5
Eccezionale
Pubblicata: 14 gen 2024
+: The premium double bed room with city view is beautiful and the amenities/facilities fantastic (beds were very comfortable, view was lovely, and the breakfast buffet bar had a wide selection of great options).
-: The room service menu is very limited on Sundays and Mondays.
Traduci
Utente ospite
Camera Deluxe King
Soggiorno: nov 2023
Coppia
1 recensione
5.0/5
Eccezionale
Pubblicata: 2 gen 2024
Stayed here over New Years and great location to walk to the events and home, safe area and staff and service were incredible. Highly recommend. Was able to drop off bags and room was even ready early with bags put in our room for us. Gym facilities were adequate for a good work out and clean. Fun evening activities in main lounge area with gin tasting and overall welcoming atmosphere. Highly recommend and will go back.
Traduci
Utente ospite
Camera Superior King vista città
Soggiorno: ott 2023
Lavoro
1 recensione
5.0/5
Eccezionale
Pubblicata: 26 nov 2023
This place is my new favourite. The staff are super friendly and accomodating and treating you like VIPs the minute you arrive. Beautiful venue with its views and amazing customer service .
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Sarah
Soggiorno: dic 2022
Solo
1 recensione
4.5/5
Ottimo
Pubblicata: 26 gen 2023
Room view exceptional and reception Ms Sarah and Vanessa very welcoming. Unfortunately today there's water breakdown have to check our early. Hope it won'happen again
Traduci
Utente ospite
Camera Deluxe King
Soggiorno: giu 2023
Altro
37 recensione
4.0/5
Molto buono
Pubblicata: 13 lug 2023
I have been staying for a few times, it will be great if they can upgrade me to try their different room.
Traduci
Utente ospite
Soggiorno: mag 2023
Coppia
2 recensione
3.5/5
Pubblicata: 12 giu 2023
The room was great but the bathroom is slightly disappointing. Temperature of the shower head was very unstable, warm & hot water kept exchanging during the shower.
Traduci
Zoltin
Soggiorno: lug 2022
Coppia
2 recensione
4.7/5
Fantastico
Pubblicata: 15 ago 2022
Everything is great during our stay. All the facilities are new, also having a Peloton for peloton users. Also a big thank you to the Mila, she made us feel like home during our stay.
The only issue I would think it's the location, you will have to taxi out, but it is a short distance to the city and south yarra/Prahran.
We really enjoyed our stay. Recommend.