Utente ospite
6 agosto 2024
We previously stayed at another location for the Artist's Residence and loved it. This hotel felt as if someone had shown up ten years ago with some design ideas, and then never returned. Our room was not clean with a dirty rug on the floor, an unclean toilet and dusty window sills, which really ****** given that there was a heatwave when we stayed. There were no fans available (we were told that there were fans but they were all in use) which meant we had to sleep with the windows open and the smell of cigarette smoke from the garden below. Breakfast was odd, with cold toast, avocado that may have been frozen and patchy service. Our waiter was the same person who later came to make up our room (which was not really made up). They may have staff shortages but whatever the cause, I felt that the experience offered poor value and had plenty of niggles given the fact that we have stayed at other luxury hotels nearby for the same price with far better service.
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