Recensioni su Mercure Jakarta Gatot Subroto

Risposta dalla struttura: Dear Valued Guest,Thank you very much for your outstanding review and recommendation.We are delighted to know that you had a very nice stay at Mercure Jakarta Gatot Subroto and that our team was able to assist you with helpful service throughout your visit. Your perfect rating truly means a lot to us.We look forward to welcoming you back whenever your travels bring you to Jakarta.Warm regards,Martha IndrianaSr. Marcom Executive, Mercure Jakarta Gatot Subroto

Risposta dalla struttura: Dear Mr. Weijian Ho,Thank you for sharing your excellent feedback regarding your stay at Mercure Jakarta Gatot Subroto.We are delighted to hear that you enjoyed our great location and found our staff accommodating. It is also wonderful to know that the nearby cafés and restaurants added convenience to your stay. Your kind words motivate our team to continue providing exceptional service and a comfortable experience for all our guests.We look forward to welcoming you back to Mercure Jakarta Gatot Subroto for another outstanding stay.Warm regards,Dhea AlisdaAsst. Marcom ManagerMercure Jakarta Gatot Subroto

Risposta dalla struttura: Dear Valued Guest,Thank you very much for your outstanding review.We are pleased to know that you had a comfortable stay and found the room decent and clean. We are also glad that you enjoyed the complimentary refreshment prepared by our team.Your kind feedback is truly appreciated, and we look forward to welcoming you back to Mercure Jakarta Gatot Subroto.Warm regards,Martha IndrianaSr. Marcom Executive, Mercure Jakarta Gatot Subroto

Risposta dalla struttura: Dear Valued Guest, Thank you for sharing your experience with us. We’re pleased to know you and your son enjoyed the cleanliness and service during your stay. We also appreciate your feedback regarding the breakfast temperature and will share this with our team for improvement. We’re glad to hear you were overall happy with your stay and hope to welcome you back again in the future. Warm regards, Martha IndrianaSr. Marcom Executive, Mercure Jakarta Gatot Subroto

Risposta dalla struttura: Dear Mr/Mrs leesingbun,Thank you for taking the time to share your detailed feedback following your recent stay with us. We are delighted to hear that you enjoyed your spacious room, comfortable bed, city view, daily mini-bar, and the friendliness of our team. It’s wonderful to know that you appreciated the breakfast variety and enjoyed dining at Whiterock Terrace.We also appreciate your constructive comments regarding the view from your shower, lift convenience, pool size, and keeping hot dishes at optimal temperature. Please rest assured that your feedback has been shared with the relevant teams as we continuously strive to improve the guest experience.Your observations are very valuable and will help us enhance our services and facilities. We look forward to welcoming you back and ensuring an even more seamless and enjoyable stay in the future.Warm regards,Mercure Jakarta Gatot Subroto

Risposta dalla struttura: Dear Mr/Mrs Kryssyc,Thank you for taking the time to share your detailed feedback regarding your recent stay with us. We are delighted to hear that you enjoyed our convenient location, the view from your room, and the personalized service provided by our team. It is also wonderful to know that you appreciated our breakfast buffet, amenities, and thoughtful attention to your room preferences.At the same time, we sincerely apologize for the inconvenience you experienced regarding the inability to call restaurants directly from your room phone. Your suggestion is very valuable, and we will review this with our team to explore ways to improve this service for our guests in the future.Your constructive feedback helps us enhance the overall experience for all our guests, and we truly hope to welcome you back soon to provide an even better stay.Warm regards,Mercure Jakarta Gatot Subroto

Risposta dalla struttura: Dear Valued Guest,Thank you for sharing your detailed feedback with us.We’re pleased to hear that you found the hotel comfortable and clean, and that you enjoyed the overall surroundings. However, we sincerely apologize for the inconvenience you experienced, especially regarding the miscommunication on your laundry orders, the double booking issue, and the difficulty reaching our reception. That’s definitely not the standard we aim for, and your feedback has been shared with the team for immediate improvement.We also appreciate your input regarding our amenities. Kindly note that bathrobes and body lotion are available upon request, and our team will be happy to assist anytime during your stay.Thank you for bringing these matters to our attention — it truly helps us improve. We hope to have another opportunity to welcome you back and provide a much smoother and more enjoyable experience.Warm regards,Martha Indriana Sr. Marcom Executive, Mercure Jakarta Gatot Subroto

Risposta dalla struttura: Dear Mr. Daniel C,Thank you for taking the time to share your feedback and for your continued loyalty to our hotel.We sincerely apologize for the unpleasant experience regarding the smoke odor in your room. This is certainly not the standard we strive to provide, and we understand how uncomfortable this must have been. Please rest assured that your comments have been shared with our housekeeping and engineering teams for immediate attention and improvement.We also regret that the room alternatives offered did not meet your expectations. Moving forward, we will reinforce our room allocation process to better accommodate guest preferences, especially for non-smoking environments.Regarding the location, we understand that traffic conditions can be challenging due to our central setting. However, many of our guests also value the accessibility it provides.It is truly disheartening to hear that you are considering other options, and we genuinely hope to have the opportunity to restore your confidence in us on your next visit.Warm regards,Martha IndrianaSr. Marcom ExecutiveMercure Jakarta Gatot Subroto

Risposta dalla struttura: Dear Valued Guest,Thank you for taking the time to share your experience with us. We are pleased to know that you enjoyed our strategic location, breakfast variety, and hotel facilities, especially the gym.At the same time, we apologize for the shortfall in our room service during your stay, particularly for the missed replenishment of amenities. Your feedback has been shared with the housekeeping team as a reminder to maintain consistency in our service.We truly appreciate your constructive comments, and we look forward to welcoming you back for an even more pleasant and seamless stay.Warm regards,Reyza ChristianMarcomm Executive, Mercure Jakarta Gatot Subroto

Risposta dalla struttura: Dear Our Valued Guest,Thank you very much for your outstanding review. We are thrilled to hear that you enjoyed your stay in our Executive Room and found our amenities, cleanliness, surroundings, and service excellent. Your feedback is highly appreciated and motivates our team to continue delivering exceptional experiences.We look forward to welcoming you back to Mercure Jakarta Gatot Subroto in the near future.Warm regards,Dhea AlisdaAsst Marcom ManagerMercure Jakarta Gatot Subroto

Risposta dalla struttura: Dear Valued Guest, Thank you very much for taking the time to share your positive review. We are delighted to know that you had a great stay with us and that your experience met your expectations. Your feedback is truly appreciated, and we sincerely hope to have the pleasure of welcoming you back again soon for another enjoyable stay.Warm regards,Martha IndrianaSr. Marcom ExecutiveMercure Jakarta Gatot Subroto